Customer Service Sales
Resume:
Tania Motruk
" Coaching and educating people to sales and customer service excellence"
Dear Hiring Manager;
"The most difficult part of getting to the top of the ladder is getting through the crowd at the
bottom."
I have always looked and placed myself in the other person's position, whether it be negotiating a
contract, selling hard and soft goods to a client or just solving a problem. To understand, retain
trust,
and capturing the wants and needs- to connect with that customer, have been the pillars to my
successful achievements in sales and management and quality customer service.
It's not always how you, yourself, perceive things but it's the team that contributes. It's the people
that
make up the business and contribute to a business that make it both memorable and successful.
Both
Team Leadership and Customer Service play the major roles. This philosophy has captured my
ability
to achieve excellent team efforts and to generate sales in a forward capacity.
Having the ability to connect, to show and to maintain the interest has been a personal success
whether
with a team or customer alone. I am a sales and results driven individual who has a proven track
record
for success. I have been recognized for my innovative spirit and entrepreneurial mind set. I am
very
passionate about Leading and inspiring large groups of people. Based on this, I have the ability to
connect
with people and retain and develope an excellent customer experience.
My greatest achievement was building with a Dental Retailer owning sales of $700,000 and
maximizing it
to over $10M. This undertook strategic negotiations and to build an understanding of competition
and
manage a sales team with leadership and knowledge that contributed to it's success. I again
achieved the
same success with Sears in their Home Decor,Kitchen Appliances, Men's and Ladies Fashions
and was
able to increase sales on presentation and first-class Customer Service that lead the store in
sales.
Please review my attached resume. Thank you very much for your time and consideration.
Regards,
Tania M. Motruk.
Tania Motruk
"Coaching and teaching people to sales and customer service excellence"
.
Assistant Manager/Purchasing/Customer Service Manager with 12
years of experience setting individual and team benchmarks for excellence in customer relations,
customer retention, and sales. Proven success as a coach and mentor who can elevate individual
and team performance while creating a positive, engaging and customer responsive team
environment.
Builds rapport and trust with people from diverse backgrounds, age groups and interests.
Understands the value of emotional intelligence in the sales cycle and maintains 100%
commitment to a principled approach to sales.
Qualifications
•Customer Relationship Management/ Conflict Resolution
•Team Building & Leadership
•Customer Needs Assessment
•Selling
•Retail & Floor Display Operations
•Coaching & Mentorship
•Sales Team Motivation
•Verbal & Written Communication
CAREER EXPERIENCE
Assistant Manager/ Merchandising/ Visual Display 2012-
2014
Sears Canada, Toronto, ON
Increased sales significantly and leading store for department sales. Coached staff to adapt a customer-
centered sales philosophy in fashion, Home decor/Housewares and furnishings. Initiated receipt of
merchandise for remerchandising and display. Aided in PCN and inventory control throughout store to analyze
and review sales.
Retail Purchasing/ Customer Service Manager 2000-
2012
Central Dental Ltd, Scarborough, Ontario
• Grew with the company to develop competitive business ventures and to broaden company product
exposures and increase revenues and client base.
• Developed rapport to initiate competitive pricing and private labelling for superior cost efficient
product lines that would encourage broader profit margins and revenues.
• Negotiated contracts for broader spectrum of purchases instituting better delivery dates with
overseas accounts.
• Focused on cost reduction opportunities to increase revenues.
• Encouraged product knowledge in formal meetings and mentored sales staff for better product selling
performance.
• Presented new product lines to clientele and sales team.
• Strategized with company on operational policy, business development, customer relations, human
resources, strategic purchasing and advertising, with the ability to multitask and balance between all
administrative demands.
• Troubleshooter for resolving complex customer relations and account management issues, playing
key leadership role in safeguarding long term client relationships.
• Company representative at all Trade Shows through out Canada and the United States.
• Took full control to monitor inventories subjecting company to better stock evaluations and
eliminating out of stock situations for future promotions.
Community Involvement
• Have sat on the Condominium Board at my residence for the past 5 years as Treasurer dealing with
owners issues and building disputes.
• Have taken a position of Deputy Officer at the Federal and Provincial Elections as well as the
Municipal elections.
Education
George Brown College
• Business Management
• Dental Technology
• Gemology
• Litigation/ Commercial Law
Pastimes/Passions
Interior Decorating, Renovations and Repairs, Interior Painting.
Contact this candidate