Customer Service / Medical Assistant

Charnette Jones

*** **** ***** **, ********* MD, 21702

240-***-****

********@*****.***

EDUCATION

MedTech Institute Silver Spring MD

Medical Assistant Diploma - February 2014

Certified EKG Technician

Certified in First Aid & CPR

Quince Orchard High School Gaithersburg MD

High School Diploma - June 2010

SOFTWARE

Microsoft Word, Microsoft Outlook, Excel, EMR Systems: Practice Fusion,

NexGen and AthenaNet

INTERNSHIP EXPERIENCE

Med One Urgent Care - Bethesda, MD

01/2014 - 02/2014

Medical Assistant /Receptionist

. Assist with scheduling of test and treatments

. Screen telephone calls for referrals to physician

. Perform Look ups for ICD9 and CPT Coding

. Obtain the knowledge of HIPAA Guidelines

. Sorting and filing Medical Records

. Look up patient insurance prior to checking in

. Input patient demographics into computer

PROFESSIONAL EXPERIENCE

Experient Frederick, MD

01/2015 - 02/2015

Customer Service Representative (Temp)

. Book and reserve hotel rooms for customers

. Handled high volume inbound and outbound phone calls

. Registered customers for events and hotel rooms

. Resolved customer's complaints

. Resolved inquires on events and hotels

Express - Bethesda, MD 09/2013

- 07/2014

Sales Associate/Cashier

. Greet customers as they enter the store

. Assist customers with any questions or concerns

. Stock check over the telephone or computer for customers

. Cash out customers throughout the day

. Perform price adjustments

Regency Cab - Gaithersburg, MD

09/2012 - 06/2013

Call Center Representative

. Greet and assist callers with trip requests

. Answer telephone requests for service or receive requests from

telephone operators

. Process and transmit information to drivers via radio and multiline

dispatch system

. Resolve customers concerns in a timely manner

. Input customer data into computer

. Record information as needed by Regency Cab

. Receive customer drop off and pick up location

Gentle Heart Day Care - Gaithersburg, MD

03/2008 - 08/2012

Child Care Provider/Receptionist

. Responsible for supervising children and coordinating activities or

lessons

. Responsible for maintenance of classroom

. Responsible for all incoming phone calls

. Completed health/injury forms

. Scheduled parent/ teacher conferences and appointments

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