Director of First Impressions

DENISE YOUNG

(cell) 843-***-****/ (home) 843-***-****

*********@*****.***

OBJECTIVE:

I believe that I have the qualities that will be beneficial to your company.

I have experience with sorting and distributing mail, customer service, computer applications (Internet, Eclinical Works, Horizon Surgical Manager, Horizon Practice Plus, and Word) and clerical/administrative duties. I believe in doing my job to the best of my abilities. I am very efficient and detail oriented.

I would love the opportunity to share my experience and skills with the company.

Minimum salary requirement is $14/hr.

WORK EXPERIENCE:

MD Receptionist

11/2013 - 02/2014 Mt. Pleasant OBGYN Mount Pleasant, South Carolina

• Provides support with daily activities of a medical office including greeting patients, telephone coverage and appointment scheduling.

• Answer the telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage email for response by medical personnel.

• Schedules appointments and enters appointment date and time into computerized scheduler.

• Make reminder calls to all patients.

• Update patients personal information including insurance in computer system.

• Collects payment from patients and reconciles daily cash reports.

Concierge/Secretary

4/2011 - 8/2012 East Cooper Medical Center Mount Pleasant, SC

• Greet and escort patients to their pre-operative rooms.

• Assist family members with questions concerning the status of the patient during surgery and recovery.

• Assemble together patients’ charts.

• Answer incoming calls.

• Assist nurses and doctors when needed.

• Enter patient’s data into the computer (using Horizon Surgical Manager).

• Upkeep the appearance of the waiting room.

Concierge/ Front Desk Receptionist

8/2008 - 4/2010 Somerby of Mt. Pleasant Mount Pleasant, SC

• Answer all incoming calls, forward to appropriate director and/or take messages.

• Greet and direct all visitors and family members accordingly.

• Perform any administrative tasks for directors as needed.

• Receive, sort and distribute all incoming mail for directors, other staff members and residents; mail out residents’ monthly statements.

• Assist HR director to create work schedule for fellow concierges; informing them of future concierge meetings and taking meeting notes.

• Manage the funds and the appearance of the market shop; report the monthly revenue to the HR director.

• Utilize office machines (copier, fax, label maker, and meter).

• Take care of residents’ needs.

• Accounts payable ( Yardi Systems).

• Maintain a professional and friendly appearance.

Service Desk Associate

9/2007 - 8/2008 Kohls Department Store Mount Pleasant, SC

• Ensure customer transactions are processed accurately and efficiently and resolve customer problems.

• Answer and direct incoming calls to appropriate personnel.

• Open, close and balance register and record information on the balance sheet.

• Assist with cash pickups.

• Greet and assist customers at the Point-of-Sale.

• Assist with recovery in departments.

• Assist in the preparation and taking of inventory.

Clerical Assistant

7/2003 - 8/2007 Able Hands Land Development Awendaw, South Carolina

• Create proposals, invoices and flyers for the business.

• Perform payroll; accounts payable, sort mail and run errands.

• Perform general office duties.

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EDUCATION:

2/2000 - 1/2003 Charleston Southern University North Charleston, South Carolina

Majored in Religion and minored in vocal.

Some College Coursework Completed.

HONORS & AWARDS:

Who's Who Among American High School Students

REFERENCES ARE AVAILABLE UPON REQUEST.

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