Customer Service Sales
Resume:
Ryan Reckenberg
Toronto, Ontario
Canada M3A 1V3
E **************@*****.**
Personal Statement:
Experienced leader, networker and recruitment specialist that
is driven to succeed. Motivated and driven to deliver success in
tight and/or challenging markets. Able to adapt quickly and
efficiently. Enjoys sales, customer relations and customer
service above all else.
Key Skills
Strong customer relations skills. Excellent communication and ability to understand
diverse customer requests and demands. Ability to perform exceptionally under tight
deadline restrictions. Able to use my network in non-traditional and traditional ways to
connect to the right people. Able to find/recruit talented people in difficult and tight
markets, specifically Engineering and IT professionals.
Education
1999-2005 Bachelor’s Degree- English/History. University of Toronto
2005-2006 RPA/RCM Certifications (Property Management)
Currently working towards CHRP Certification
Work Experience
Avery Human Resources
January 2014-July 4th 2014 (6 month contract)
Technical (Engineering and IT) Recruiter 7
months
Strong interviewing skills
o Interviewing for up to 15 open job requirements simultaneously, with a successful
track record of finding and placing talent.
Ability to foster relationships and ensure customers are continually happy with the level of
service provided.
Strong negotiation and sales skills used daily.
o Able to negotiate strong contract agreements including fee structure and
timetables.
o Sales presentations to high level decision makers within fortune 1000 companies.
o Honed sales pitches for elevator sales presentations.
o Able to communicate effectively with all levels of decision makers and listen and
adapt to their needs
Able to quickly identify candidate key skills, attributes and establish which hires would be
the best fit long term and explain clearly what sets them apart to the Hiring Manager.
Established and began to build up an Engineering desk within a company that had limited
to no exposure to technical or permanant placement recruiting at intermediate to senior
levels.
Strong ability to work with in recruiting specific and peripheral software systems including
various CMMS, various Internal Applicant tracking systems including iCIMS and Taleo.
Established direct contact with a number of hiring managers that would ensure I had a full
understanding of the roles I was recruiting. Leading to decreased fall offs, and that both
parties would complement each other professionally.
Strong ability to find non active job seekers through non-traditional means, including
networking events, outside activities and being the ‘go to’ recruiter for my vast network on
Engineering professionals.
Hay’s Specialist Recruitment
July 2013-December 2013
360 Desk Recruiter (Search Consultant) 6 months
Established and built up a new 360 desk within the hyper-competitive mining and natural
resources markets.
Able to quickly identify key skills, attributes and establish which hires would be the best fit
long term and explain clearly what sets them apart to the client.
Created quick guidelines and systems of organization to streamline hiring processes with
various large mining companies globally.
The desk was successful within its first six months, and was growing despite an overall lull
in the mining industry.
Brought in new clients starting from the ground up and was quickly able to assert myself
and stand apart from the crowd due to my diligence, focus, determination and skill.
o Used strong sales and communication skills to bring in new business through
phone and personal site visits and set up long term relationships with some of the
largest global mining companies.
York Search Group
May 2012-May 2013
Search Associate, Engineering Recruitment 1 year
Worked with engineering companies in tight markets (Northern Ontario and Alberta) to
find highly skilled, very senior and/or specifically experienced engineers. Able to fulfill
orders for very rare, senior and/or difficult to locate talent for some of the largest ongoing
engineering projects in Canada.
Able to bring new clients in the door, and explore new and untapped markets that were
being under-represented. Was able to build from a fresh start, bringing in four large new
clients in under a year. Maintained strong relationships with clients, and fostered ongoing
and long term alliances in the markets I oversaw.
Able to source non-searching candidates through both non-traditional searches and
technical knowledge of online and offline search systems. I also have the ability to
tenaciously use my skills to discover and quickly assess quality and fit to corporate roles
based on interview questions and answers, and suitability qualifiers.
Worked in a strong team based environment that allowed me to learn the ropes of the
agency recruitment side of the business and get a better understanding of the sales
techniques and negotiation skills that have become central to my career.
Cadillac Fairview
July 2008-May 2012
Internal Recruiter/Customer Relations Specialist 4 years
Was integral to the hiring of over 180 staff (140 temporary or project based perso nelle –
mostly tradesmen).
Held the interviews along with the hiring managers for all open positions within my
district.
Dealt with all on boarding paperwork and procedures prior to new hires being sent to
specific job related training.
Worked continually on human resources enquiries and was part of the hiring and firing
decision making procedures.
Handled enquires about lease availability, drafted lease agreements and other legally
binding paperwork, conducted rental agreement negotiations.
Proactively attended to concerns and complaints from the leasers and other B2B clientele
(including tradesmen)
Supervised the day to day operation and ensured a safe work environment for workers and
patrons within a varied commercial property portfolio. Ensured that a ll sites passed
government safety inspections, and that all systems were in optimal working order.
Manulife Financial
March 2008-July 2008 (Internship)
Jr. Property Manager (Internship) 3 Months
Helped in the overall management and decision making of commercial holdings valued at
$7-12 Million. Put together a long term plan (5 and 10 year plans) for renovations and
repairs for 4 small commercial malls.
Involved in all of the bid negotiations and tendering of bids for commercial work and
hiring the correct personal for the corporations ( including but not limited to: plumbers,
mechanics, architects, security, etc.)
Government of Canada (CBSA- Canadian Border Security Agency)
June 2000-March 2005
Customs Inspector 5 years
Judged threat posed by passengers and packages to ensure a quick and steady flow of
commercial goods needed to keep the Canadian economy competitive and secure, while
seizing dangerous weaponry and narcotics.
Learned to identify from speech patterns, body language and mannerisms whether
passengers were being honest and forthright.
Worked strongly with the public as a customer service ambassador for the country, while
ensuring that people in a very stressful time understood exactly what was going on, and
what they could expect.
Ensured that all commercial and passenger traffic was moving in the correct location and
dealing the highly stressed and distracted passengers, often having to explain complex
procedures as simply as possible.
Took the team leadership role, helping the new hires acclimate to the serious job they were
undertaking, and teaching techniques to speed up their processing speeds.
University City Recreation Center
June 1998-July 2010 (Part Time)
Senior Staff/Supervisor 12 years
Learned every aspect of the facility (fitness, aquatic, maintenance) to enable myself to
perform any tasks in the absence of other skilled staff.
Trained others in the tasks that needed to be performed
Inspected the facility daily to guarantee that all cleaning and safety tasks were completed
promptly and exceeded expectations.
Interests/Hobbies/Other Qualifications
WHIMIS trained/certified
Standard First Aid Certified
FEED Certified/Knowledgeable
Lifesaving Instructors and NLS (Lifeguard and Swim Instructor qualifications)
Currently working towards CHRP certification.
References available on request
Contact this candidate