Sales Customer Service

HANK GOLDSMITH

** ****** ****, *** ********, New York 10804 347-***-**** cell

******@***.***

ACCOMPLISHED SALES EXECUTIVE

Accomplished sales and purchasing professional with extensive background in operations, financial management,

process improvement and problem solving and negotiating skills. Experienced leader in teambuilding and

developing sales and purchasing programs.

Special Skills: Analytical and problem solving skills with ability to understand business processes as they impact

purchasing and operating and sales decisions. Known for recruiting high performance management teams and

establishing effective purchasing and inventory procedures. Leading teams to meet critical functionality, budget

and time requirements. Skilled at cost savings, working under pressure and motivating others.

SELECTED ACHIEVEMENTS

Instituted purchasing programs increasing profitability. Instituted carefully orchestrated program to match

purchasing cycles with client needs determined by dynamically surveying client

requirements and matching and aggregating these needs to procure raw material at advantageous pricing cycles.

Developed program to reduce inventory and improve profitability. Overhauled inventory processes reducing

the number of items kept in inventory and the quantities of raw materials maintained reducing capital committed

to inventory and freeing plant floor space for productive equipment.

Initiated vendor review procedures. Initiated score-card annual reviews of all significant vendors to evaluate

performance based on previously agreed upon criteria to motivate the vendor to perform based upon agreed terms

in an open and collaborative process.

CAREER OVERVIEW

Goldsmith Printing Sales, Inc. New Rochelle, NY 1997 - 2008

Sales Executive and Commercial Printing Consultant

Project 44, New York, New York August 2008 to Present

Sales Professional

Aggressively recruited by this company to contribute high quality, profitable sales and to mentor other

sales personnel and advise on methods for improving the production cycle to improve profitability.

Company experiencing financial difficulties.

Prestone Printing, New York, New York, August 2007 to July 2008

Sales Professional

Aggressively recruited by this company to contribute to improving all aspects of the sales and production

cycles. Presented previously successful purchasing and inventory control models for deployment.

Progressive, New York, New York, 2002 – 2007

Sales Professional,

Migrated all my accounts to this company to offer my clients first-rate pre-press and press departments.

Requested to augment my sales responsibilities by contributing my experience to improving sales,

purchasing, production and printing processes.

Visual Graphics, Inc., New York, New York, 1999 – 2002

Vice President, Sales and Operations,.

Was the driving force behind the forming of this printing company which was an alliance of sales and

production talent. Visual Graphics served the financial and business communities in Manhattan and the tri-State

area. It produced 1-color to 6-color printing, and satisfied sophisticated pre-press and bindery needs of its

customers. It used a consultative approach to serving its clients, always developing solutions to graphics needs

or problems based on what was best for the client or best business practice for the industry.

CMI Color Graphics, New York, New York, 1997 – 1999

Vice President Marketing and New Business Development,. Company ceased operations in 1999.

Cosmos Communications Inc., Long Island City, New York 1991 – 1997

Executive Vice President, Sales and Operations

Formed an alliance with this company to integrate Gordonian Printing’s sales into Cosmos’ operations. Operated

independently, servicing the Gordonian accounts, all of whom migrated with me. Cosmos was chosen for this alliance

because of its advanced pre-press department, excellent reputation and skilled labor force.

• Implemented new procedures for pre-press, press and bindery

• Negotiated discount agreements with paper suppliers

• Restructured pricing system

• Developed strategy for outsourcing jobs that would be more profitable produced by other manufacturers

• Trained customer service personnel in the manufacturing process so they would be more knowledgeable to

plan jobs and answer customer inquiries.

• Instituted progress billing for large jobs, eliminating lost and disputed charges.

Gordonian Printing Co., Inc., New York, NY 1969 to 1991

Executive Vice President, Sales and Operations

Managed this privately owned printing firm, founded in 1917. Responsible for purchasing, plant operations,

labor, accounting, business planning and strategy. Employed 100 and served over two hundred clients in

advertising, pharmaceutical, manufacturing, financial services and sports and entertainment industries, including

Fortune 500 companies.

Hands-on manager of this large printing company fulfilling various roles over time including managing the plant,

purchasing, production, and estimating, as well as marketing, sales and account management.

• Managing the direct sales organization – recruiting, hiring, training

• Developing sales and marketing strategies, plans, and forecasts.

• Developing pricing strategies

• Developing Company promotional materials

• Conducting annual performance review of Company results

• Determining project priorities

Significant achievements included:

• Increasing profits 7% during the economic slow -down of 1988-1990.

• Maintaining level sales revenue during the three year period (1989-91)

• Establishing computer based cross training procedures that reduced salary expenses 10%

• Implementing computer based accounting and production processes.

• Expanding the Company’s market focus from the 2-color market to the 6-color market.

• Upgrading the Company’s production capabilities to include 6-color press equipment and a broad range

of pre-press and bindery operations.

EDUCATION

UCLA; BA History 1969

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