Customer Service Representative
Resume:
Mia Rogers
*** ****** *** #2-412-***-****
Pitcairn, 15140
***********@*****.***
Position Desired Customer Service Representative
Strong technical and written communication skills.
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Eager to perform work to maximum satisfaction of clients.
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Customer service oriented, with a goal of repeat business.
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Employment
TRG, Robinson, PA 4/2010 1/2012 Customer
Service Representative
DialAmerica Marketing, Pittsburgh, PA 5/2009 – 12/2009 Customer
Service Representative
Venturi Staffing, Pittsburgh, PA 2/2006 – 9/2007 Customer
Service Representative
PRC, West Mifflin, PA 3/2006 – 7/2006 Customer Service
Representative
Echostar, Pittsburgh, PA 4/2005 – 1/2006 Technical Service
Representative
Conferred with customers by telephone or in person to provide information about
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products and services, to take or enter orders, cancel accounts, or to obtain details of
complaints.
Kept records of customer interactions and transactions, recording details of inquiries,
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complaints, and comments, as well as actions taken.
Delivered prepared sales talks, reading from scripts that describe products or services,
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in order to persuade potential customers to purchase a product or service or to make a
donation.
Contacted businesses or private individuals by telephone in order to solicit sales for
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goods or services, or to request donations for charitable causes.
Answered telephone calls from potential customers who have been solicited through
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advertisements.
Jackson Hewitt, Pittsburgh, PA 12/2004 – 4/2012 Tax Preparer
H & R Block, Pittsburgh, PA 10/2008 – 12/2008 Tax Preparer
Computed taxes owed or overpaid, using adding machines or personal computers,
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and complete entries on forms, following tax form instructions and tax tables.
Prepared or assisted in preparing simple to complex tax returns for individuals or small
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businesses.
Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a
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minimum.
Interviewed clients to obtain additional information on taxable income and deductible
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expenses and allowances.
Reviewed financial records such as income statements and documentation of
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expenditures to determine forms needed to prepare tax returns.
Furnished taxpayers with sufficient information and advice to ensure correct tax form
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completion.
Calculated form preparation fees according to return complexity and processing time
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required.
Sold bank products such as 401K’s, savings and checking accounts to customers.
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Exceeded company imposed sales goals.
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Gentiva Health Service, Pittsburgh, PA 62004 – 12/2004 Home Health
Aide
• Responsible for the care and daily activities including distribution of medications to
elderly patients.
• Acquired excellent rapport with patient, family and medical staff.
Education
West High School, Knoxville, TN Diploma
Everest Institue, Pittsburgh,PA
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