Senior Solutions Architect

Patrick Higgins

**************@*******.*** 224-***-****. Chicago, Ill

http://www.linkedin.com/pub/patrick-higgins/1/2b6/348

Summary

14+ years of experience on the technical side of software sales, with many

years of prior development experience.

Exemplary problem solving skills, tenacious in pursuit to resolve problems

and pay attention to detail.

An effective and strong communicator in working with clients/people in a

wide variety of roles, ranging from IT staff to engineers, business

management and C-level executives.

Focused on identifying and providing business value to customers and

prospects.

A team player who consistently contributes to solutions utilizing hard

work, research and analysis of given alternatives.

Flourishes in an environment that requires creative, analytical, and

organizational skills.

Ability to blend both technical and presentation skills to promote

products/services that can solve targeted customer business problems.

High energy, confident professional with an infectious enthusiasm for

technology.

TECHNICAL SKILLS (Representative Sample)

SQL, PL/SQL, Java, Oracle SQL *Plus, Perl, COBOL, PL/1, FORTRAN,

BASIC, SAS, FOCUS, WebDB, JDeveloper, SQL Server, UNIX/Linux scripting,

Windows scripting, Cognos Impromptu and PowerPlay, Crystal Reports, OBIEE,

SYNCSORT, File-AID, Abend-AID, CICS, IMS, dBase, Micro-Rim, Lotus,

Dataflex, Walker A/P, Isoform, SDM, Method 1, MVS-XA, JES-2, JES-3, OS,

DOS, SPSS, NOS, XPF-COBOL, Intertest, Filesave, Verify, INFOPAC, Project

Manager Workbench, WordPerfect and IBM-OGL. Oracle Designer, Oracle

Developer, Systems Engineer (LBMS), Architect and Information Engineering

Methodology (James Martin & Co.), System Architect, STP, POSE

Professional Experience

Senior Solutions Architect

ORSYP Software (2011-2014)

AppWorx Corporation / UC4 Software (2000-2011)

Pre-sales Systems Engineer supporting advanced job scheduling and capacity

management software.

Systems Engineer of year four times in eleven years (AppWorx/UC4), based on

supporting highest sales totals for US/Americas during those years.

Primarily responsible for supporting several US and Canadian account

managers, providing demonstrations, Proof Of Concepts (POCs) software

installations, customer training, and other technical aspects of sales and

implementation cycles. Targeted accounts entailed both green-field

opportunities and migrations, including conversion from competitor's

product.

While developing and delivering presentations, comfortable with all

audiences ranging from technical staff (system administrators and

operations analysts) through senior managers and C-level executives.

Designed ROI tools and more business-oriented presentation templates (to

move away from feature-function debates) to focus on prospect's problems

and potential solutions. One of the ROI tools has been installed on the

corporate website for use by prospective customers.

Patrick Higgins

**************@*******.*** 224-***-****. Chicago, Ill

http://www.linkedin.com/pub/patrick-higgins/1/2b6/348

ORSYP and AppWorx/UC4 (Continued)

Led use of 'Perfect 5 Minute Demo' approach, to focus on quickly

illustrating value to prospects, rather than at the end of a lengthy

presentation. Developed multiple playbooks and options to be used in '5

Minute' approach.

Refined documentation and marketing materials for language appropriate to

American English market to address Austrian and French supplied materials

using uncommon phrasing and vocabulary.

Participated as 'stakeholder' in multiple Agile development projects;

primarily focused on representing needs and options of customers.

Wrote internal papers and reviewed potential for continued/expanded market

opportunities utilizing products such as Oracle E-Business, PeopleSoft,

Banner HigherEd, and Microsoft Dynamics. Performed analysis of current

market size, competition strengths/weaknesses, probable changes, and

initial level of effort estimates to provide market leading solutions.

Assisted other SEs and support staff with Oracle E-Business, PeopleSoft,

and Banner issues.

Developed customized extensions of company products for specific sales or

consulting opportunities.

Developed bidirectional interface with HP's automated testing suite using

Web Services and Perl.

Prepared RFI/RFP responses; wrote and delivered technical presentations at

conferences, tradeshows and webinars.

Consulted with existing customers in problem situations (on-site and

remote).

Supported key accounts with technical advice and training.

Worked with organizations ranging from small companies and community

colleges to Fortune 1000 firms.

ORSYP products supported: Dollar Universe, Sysload, and Unijob.

AppWorx/UC4 products supported: AppWorx/Applications Manager, InSight, and

Global/Operations Manager.

Technical Alliance Account Manager

Oracle Corporation (1996-2000)

Technical Alliance Account Manager

Provided technical assistance and consulting to Oracle business partners.

Worked as part of virtual team to support 5-15 middle-tier Alliance

partners.

Primary responsibilities focused on increasing partner understanding and

use of Oracle product stack. For most relationships, was primary 'live'

contact for partner at Oracle.

Assisted partners in participating in a range of Oracle beta programs and

in bringing new product versions to market in timely fashion, including:

Development and delivery of Oracle product training.

Escalation of technical issues through Oracle Support and Development.

Troubleshooting and negotiations with Oracle Direct sales teams.

Partner database and application reviews, tuning and benchmarking.

Primary Alliances participant in Oracle task force for Y2K readiness;

representing concerns of partner community to Oracle Development, support

and management.

Patrick Higgins

**************@*******.*** 224-***-****. Chicago, Ill

http://www.linkedin.com/pub/patrick-higgins/1/2b6/348

Systems Analyst / Project Lead / Data Architect

UOP (1990-1996)

Participated in development of new project Accounting and Billing systems;

handled over $150 million annually in project billings.

Participated in development of new project Accounting and Billing systems;

handled over $150 million annually in project billings.

Supervised team of developers supporting several of financial information

systems; management responsibility for group including salary review and

performance evaluations.

Inherited staff with significant performance issues; led group through

process of creating detailed action plans to address managements concerns

and was successful in assisting individuals in correcting performance

problems.

Key team member evaluating impact of year 2000 on legacy (mainframe)

systems.

Developed application inventory to collect and hold information on each of

legacy systems.

Designed estimating model for conversion costs, used by business managers

in making informed decisions (change vs replacement) for each system.

Designed/implemented DataMart for sales and cost information, including use

of Oracle7 on UNIX in client server environment with Windows based decision

support tools; rolled out to pilot group of 20 management users and

subsequently supporting 500+ users at multiple sites.

Participated in development of corporate data model; done using Information

Engineering Methodology (James Martin & Co) and included selection of data

repository environment and definition of data administration organization

needed in this firm (3 separate major development groups across multiple

independent operating environments).

Participated in projects to incorporate other sites into corporate

financial systems.

Team leader in Total Quality process.

Taught in-house classes on use of Cognos, SQL*Plus and other software

packages used by development staff.

Education

University of Washington, M.B.A., Operations Research

University of Illinois (Urbana), B.S., Psychology and Political Science

Additional: Oracle Master (DBA track), Oracle(7-8-8I, various products),

Java, DB2, VSAM, Project Management, Management Development, Total Quality.

Technical Certifications: OCP (O7 DBA, O8 DBA, O8i DBA), ITIL Level 1.

Languages: SQL, PL/SQL, Java, COBOL, PL/1, FORTRAN, BASIC, SAS, FOCUS, Perl

Outside Activities

Parent (2 children), rugby referee(C-3), skiing, golf.

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