Customer Service Assistant

J ennifer Vrooman

J *******.*******@*****.*** 267-***-****

Devon H ill Capital Partners

Personal Executive Assistant to Dr. Joseph Zebrowitz, Managing Partner

October 2010- Present

Coordinated communication with Private Equity Fi rms

Managed Meetings wi th perspective investment opportunities

L iaison with Investment Banking Fi rms

Provided support during pitch meetings

Managed incoming mail, email, and communications

Provided t ravel support and coordination

The MCS Group

Assistant Account M an ager

August 2009 – September 2010 (1 year 2 months) Philadelphia Pa

Answered and relayed telephone messages

Ordered and maintained office supplies

Assisted in outsourcing records ret rieval and li tigation services to law fi rms, government agencies and educational

i nsti tutions

Assisted in increasing clientele for Senior Account Managers

Maintained and structured new business developments for existing customers

Built rapport with clients to help grow book of business

Acted as a liaison between customer and the company

Made outbound cold calls and outlined target lists

Scheduled meetings/travel arrangements and i tineraries

P latinum Philadelphia, PA 2007-2010

Retai l sales assistant man ager/merchandise associate (Luxu ry Brand)

Helped maintain vendor relationships

Demonstrated creative skills with window displays and in store layout designs

Delivered excellent customer service with f loor sales

Helped merchandise manager in apparel stock selection

Helped develop new supplier relationships

Regency Executive Offices Lancaster,PA 2003-2006

A dministrative Assistant

Received and relayed messages for over 40 companies using a CSR system

Ordered and maintained office supplies

Served as a liaison between clients and executives

Greeted and welcomed clients and visitors

Maintained, received, sorted and distributed mail for each of the executive offices and staff

Handled deliveries for all offices/staff

Assisted in preparing memos and business letters for staff executives

I ndependent Coursework

• PR Writing

• Communication Media and Law

• Communication Research

• Int ro to A/V

• Survey of Mass Media

• Business and Professional Communication

•

• I n te rned as Admissions counselor at M illersville University - assisted prospective students in attending

M il lersville University;

• At tended open houses in summer and winter to give prospective students university tours.

M illersville University of Pennsylvania

Bachelor of Science (BS), Communication and Media Studies

GPA 3.3/4.0 Graduated December 2013

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