Customer Service Manager
Resume:
Bianca McColley
San Antonio, TX 78227
***************@*******.***
Summary:
Ensure the delivery of outstanding customer service in alignment with company vision, mission and value. Ability to work
quickly, accurately with little or no supervision. Able to communication effectively, orally in writing. Proactive hands-on style,
extensive team player. Excellent organizational and people skills.
Qualifications:
• Superior communication and interpersonal abilities, work well with all levels of staff and management.
• Skilled at learning new concept quickly, working pressure and communicating ideas clearly and effectively.
• Utilized customer services and public relation skills to develop successful business and community relations.
• Possess knowledge of excellent record maintenance and filing technique.
• Knowledge of Word and Excel. Able to adapt to new software practice.
• Good organizational, multi-tasking and problem solving skills.
Professional History
Sierra Ridge Apartment Homes Title: Assistant Property Manager Dates: 03/11/2013- Current
Responsibility duties:
• Oversee community of 230 units
• Greet prospect and qualify by covering all criteria (ask questions, utilize complete guest card)
• Immediately record all telephone and in-person visit on appropriate reports.
• Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the
features and benefits to close the sale.
• Update availability report, process applications for approval.(i.e., credit check, rental history, etc.) Submit processed
applications to the Property Manager for approval.
• Monitor renewals. Distribute and follow- up on renewal notices.
• Accept rental payment and post rents to the computer.
• Check figures, posting and document for correct entry.
• Distribute newsletter, pamphlets, flyers, etc.
BG Personnel Staffing Agency Title: Leasing Agent Date: 04/2012-03/2013
Responsibility Duties:
• Greet prospect and qualify by covering all criteria.
• Files own guest cards and maintain according to established procedures.
• Demonstrate community and apartment/ model and apply product knowledge to clients’ needs.
• Have prospect complete application and secure deposit in accordance with the company.
• Understand the Apartment association lease and contracted.
• Assist in lease transaction by typing lease, gathering applicants’ history and credit approved .
Mission Road Development Center Title: Residential Care Provider Dates: 01/2012-04/2014
Responsibility Duties;
• To promote the understanding and importance of key life skills and appropriate behavior to help look after children
• Encourage the development of practical management skills such as cooking and money to help prepare the children
• Keep up with date and accurate records of the children’s process.
• Assisted in keeping personal hygiene as well as maintain health fitness through daily activities like walking, physical
exercise, meditation etc.
Education:
Gary Job Corp- High School Diploma
Everest Institute- Medical Billing coding 10/2008-07/2009
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