Customer Service Manager

Garry Nemoy

**** *********** ***** . ******* *****, IL 60089 . 847-***-**** .

******@*****.***

OBJECTIVE:

To obtain a position that will allow me to build customized operation

systems and application as well as manage or administer internal systems.

SKILLS:

> AdminStudio, Orca, VMware ThinApp, and creating batch and VB scripts

> Architect for multiple large scale SCCM implementations and migrations

> Successfully created, tested, and delivered applications for many

clients

> Quickly grasp complex technical information

> Extensive customer service experience

PROFESSIONAL EXPERIENCE

SCCM Solutions INC, remote, based in Wauconda, IL 2011 to Present

(formerly JB Automation Consultants)

Prepares applications for enterprise deployment

Application Packager Lead

Established standard practices for packaging and delivering applications to

clients. Lead a team of 3 packagers creating, testing, and delivering

applications to the customer.

. Proficient with AdminStudio and Orca for repackaging and tuning.

Mainly used version 11.5. Have used or experimented with versions 10,

11, 2013.

. Proficient with VMware ThinApp creating virtual MSI's for deployment.

. Proficient with importing applications into SCCM for distribution.

Versions include SCCM 2007 and 2012.

. Understanding of creating batch and VB scripts for package deployment

and customizations.

. Developed a repeatable strategy for testing applications to ensure

successful delivery.

. Created documentation templates for each application consisting of

work level instructions.

. Clients include Feeding America, Topco, Western Union, Rexam, Heritage

House, Hospira, and subcontractor for Einstein IT Solutions.

The Dentist's Choice, Buffalo Grove, IL 2009 to 2012

Dental equipment franchise focused on repairing, maintaining, and selling

handpieces for local dental offices

Founder and President

Established a new franchise in the Chicagoland area. Diagnosed and repaired

equipment for clients and recommended maintenance plans to improve

longevity of dental tools.

Space Organization, Chicago, IL 2005 to 2008

Manufacturer of custom cabinets, furniture, and storage systems.

President

Directed a team of 30 installation, administrative, and production

employees. Managed purchasing, inventory control, sales, production, and

marketing to sustain a $2 million operation.

. Increased productivity 20% by improving the functionality and

reliability of manufacturing machinery.

. Negotiated reduced contract pricing with vendors and reduced

transportation fees.

. Developed solid relationships with area builders for business growth

and ongoing referrals.

Garry Nemoy

Page Two

At Home Computer Services, Buffalo Grove, IL 2002 to 2005

Computer repair company servicing commercial and residential markets.

Founder and President

Directed a team of five computer technicians in providing on-site computer

repair of PCs, networks, servers, backup systems, and ancillary equipment.

Implemented effective sales strategies and scheduled technicians'

assignments to support customer requirements.

. Developed strategic relationships with manufacturers to purchase

computer components.

. Built full systems to meet the needs of individual customers.

Brake Parts, McHenry, IL 1999 to 2002

Manufacturer of hydraulic, electrical, air/pneumatic, mechanical, and

industrial brake systems.

Data Center Manager / Change Control Manager

Managed a staff of five computer operators servicing 40 manufacturing

plants throughout the United States, Canada, and Mexico. Maintained two

mainframe clusters consisting of VAX machines, disc farms, tape robots, and

HP computers. Responsible for scheduled system maintenance. Reported

directly to senior executives.

. Saved $200,000 on MTI service by personally maintaining equipment.

. Improved system reliability from 70% to 90%.

MTI, Lombard, IL 1997 to 1999

Leading multi-national provider of consulting services and data storage,

storage management, and data protection solutions.

Senior Field Representative

Troubleshot and repaired disc drives, tape drives, and tape robots in the

field on an on-call basis. Installed and serviced equipment at customer

locations throughout Illinois, Indiana, and Wisconsin.

Decision One / Bell Atlantic / Control Data Corporation, Lombard, IL

1984 to 1997

One of the pioneering supercomputer firms.

Senior Field Engineer

Troubleshot, repaired, and maintained large and small VAX systems,

clusters, and associated hardware.

. Part of a team that maintained CDC cyber equipment (disc drives, high

speed printers, card punch, reel-to-reel tape drives) at Fermilab.

. Sole responsibility for maintaining and repairing Argonne Laboratory's

VMS equipment and peripherals.

EDUCATION

Control Data Institute, Bensenville, IL

Certificate in Computer Technology

DePaul University, Chicago, IL

Programming on DEC configuration using VAX 11 and a VMS operating

system

Northern Illinois University, DeKalb, IL

B. S. in Marketing . Concentration in Computer Science

Ongoing Professional Development

Management . Employee Relations . Customer Service . Team

Building . Hardware and Software Classes

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