Customer Service Management
Resume:
Tonya Johnson
Dallas, TX *****
********@***.***
Career Overview
Detail-oriented and result driven Executive Assistant with over 10 years proven expertise in problem solving and managing daily
office functions in corporate healthcare setting.
Skill Highlights
Notary Public Texas
Patient care advocacy
Administrative operations
Executive presentation development
Special projects
Report development
Travel administration
Meeting planning and preparation
Core Accomplishments
Management Support:
Ensure smooth operations by supporting executive team.
Contract Management:
Manage vendor contract along with negotiating low vendor rates for facility.
Employee Management:
Collaborate with HR department to establish employee benefits, training, payroll and termination procedures.
Professional Experience
Executive Assistant to CEO, CCO, VP/Regional CFO, VP of Business Development
February 2013 to Current
Victory Medical Center Mid-Cities – Hurst, TX
Directly support CEO in managing operation workflow and provided support towards CEO and Senior-Level Management in
managing operation workflow. Prepare meeting minutes, edit subcontractor proposals, project punch list, transmittals and
memorandums for organizational support. Manage executive calendar, coordinated weekly project team meetings and assisted in
the development of meeting agendas to increase meeting efficiency. Serves as corporate liaison between Finance, IT and
Marketing departments. Perform regular telephone contact with vendors to discuss status of invoicing and payment processing to
ensure account resolution. Support CCO and served as main liaison between all clinical departments. Manage all vendor
contracts. Coordinate meetings for Medical Executive Committee, Governing Board and Physician Partners meetings which
include meeting set-up and prepare meeting minutes. Collaborate with Human Resource department to ensure efficient office
environment. Serve as a link between management and employees by handling questions, interpreting, administering contracts
and assisting to resolve work-related problems. Provide efficient customer service to clients, patients and vendors. Lead
Employee Council member. Coordinate and plan community and hospital events.
Executive Assistant to CEO, CFO, CCO
March 2007 to February 2013
RHD Memorial Hospital / Dallas Medical Center – Dallas, TX
Directly supports CEO in managing operation workflow and provided support towards CEO and Senior-Level Management in
managing operation workflow. Prepare meeting minutes, edit subcontractor proposals, project punch list, transmittals and
memorandums for organizational support. Manage executive calendar, coordinated weekly project team meetings and assist in the
development of meeting agendas to increase meeting efficiency. Supports CFO through personal document management, calendar
organization and collateral preparation for meetings. Serve as corporate liaison between Finance, IT and Marketing departments.
Perform regular telephone contact with vendors to discuss status of invoicing and payment processing to ensure account
resolution. Supports CCO and CNO and serve as main liaison between all clinical departments. Manage all vendor contracts.
Reduce overhead by taking on more responsibility with creative and administrative projects, reducing labor costs by 80+ hours
per week. Collaborate with Human Resource department to ensure efficient office environment. Coordinate meetings for Medical
Executive Committee, Governing Board and Physician Partners meetings which include meeting set-up and prepare meeting
minutes. Complete physician on-call invoices and process their payments. Serve as a link between management and employees by
handling questions, interpreting and administering contracts and helping resolve work-related problems. Provide efficient
customer service to clients, patients and vendors.
Assistant Office Manager
February 2006 to March 2007
Ultimate Care Home Health – Grand Prairie, TX
Facilitate organized record retrieval and access by maintaining filing system for both in-house and discharged residents. Managed
a team of 6 client service representatives who coordinated services for clients at home or in facilities. Billing and collections of
Private-Pay Insurance. Billing of Medicaid/Medicare.
Workers’ Compensation Coordinator
March 2000 to June 2005
Baylor Healthcare System – Dallas, TX
Prepare and maintain budget analysis. Handling of all workers’ compensation medical only and total lost time claims. Assistance
with financial assistance. Compose and draft all outgoing correspondence and reports for managers. Served a link between
management and employees by handling questions, interpreting and administering contracts and helping resolve work-related
problems.
Office Manager/ Insurance Coordinator
August 1992 to July 1999
Doctor’s Clinic – Dallas, TX
Financial counseling. Obtain and verify all insurance. Obtain pre-authorization. Prepare daily clinic and summary deposit. Assist
physician during office visits. Perform physical therapy.
Education
David W. Carter High School 1987
Dallas, TX, US
General Studies
Leonard’s Training 1991 & 2001
Arlington, TX, US
Workers’ Comp Adjusting
Property & Casualty Adjusting
National Education Center 1988
Dallas, TX, US
Medical Assisting
Certified Medical Assistant
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