Manual QA or Test lead
Resume:
Resume - Lakshmanan Natarajan
Full Name Lakshmanan Natarajan
Mobile number 801-***-****
Personal Email **************@*****.***
Over all Experience Total Exp : 9 Years
Skills/Tools Manual Testing (Black box Techniques and User Acceptance)
ALM 11.0
Quality Center, PVCS, PDA and Device Anywhere Studio
Testing
Facets, Web Testing and MAC Testing
EDI Transactions 837, 270/271
Basic Knowledge in Automation tools QTP 10.0, ADPART Tool
SQL, UNIX basics
C, C++, Core Java
Automation Tools
1 year of Experience in QTP 10.0 as Script Execution for
Regression
Know Basics in QTP
Have good exposure in ADPART internal tool for handling Test
case creation
Have good experience in Test Management Tool ALM 11.0 and
Issue tracker tool
Core Capabilities Knowledge on HealthCare domain AND Facets
Client Communication
Functional Testing
Regression Testing
User Acceptance Testing
Web Application Testing & Mobile Apps Testing
Ad-Hoc Testing
Any Other Comments Have excellent communication skills
(Adaptability, Ability to adapt new environment
flexibility and Ability to grasp new technology quickly
attitude towards Dedicated and hard working towards work
work, communication Participated and organized Team Events and parties
skills etc..)
Associates' Current Manual QA Lead (Handling Team of 10 to 15 Members)
Role
SUMMARY
I have got 9 years of experience in Manual Testing. I have Wide range
of exposure in Software Testing techniques includes black box, Web Testing
and Automation tools like PVCS, Quick Test Professional & Quality Center,
ALM 11.0. I have been involved in preparing Requirement Traceability Matrix
(RTM), Test Plans, Test Cases, Defect Log sheets, Test logs and Test
Summary Reports, Query Tracker and Time sheet documents. I have performed
Smoke, System, Regression, Integration and User Acceptance, End to End
testing. I have performed FACETS and WEB User acceptance Testing. I have
been working on testing tools like Quality Center. My knowledge on
Healthcare domain is commendable. I have worked on various Software
methodologies like Waterfall and V- Model and Knowledge on Agile also. My
execution and documentation skills are impeccable to meet the client needs.
I have exposure in PDA and Device Anywhere Studio Testing. I have
proficient over EDI 837, 270/271, 276/277 Transactions, HL7 transactions in
Healthcare.
MANAGEMENT SKILLS
> Successfully managed complex projects with global implementation, and
rapidly evolving requirements.
> Effective communication skills and record for coordination between
globally located teams.
> Project delivery under stringent timelines and high pressure.
> Adept in providing Analytical Support to key business Applications
/solutions
> Excellent verbal and written skills, especially with regards to
presenting findings to both technical and non-technical audiences
> Thorough Understanding of Software Development Life Cycle (SDLC) and
Testing Life Cycle, involved in various phases like Requirements,
Analysis/Design and Testing.
> Acted as liaison between management and development team for Requirements
and QA.
> Managing reports, analysis and decision-making for a change request.
> Project Management, Project Schedule, Project Tracking and Team
Management
> Rich experience in translating Business requirements to understandable IT
systems requirements and Implementing CMM Methods & Procedures across the
organization.
TECHNICAL SKILLS
FUNCTIONAL TECHNOLOGY
EDI Transactions - 837, 270/271 (5010 FACETS Testing
Testing) Languages - C, C++, Java.
Functional, Product testing, Middleware testing using UNIX
Regression, Middleware, PDA and Device Databases - Oracle 10g, MySQL, Toad.
Anywhere Studio Testing of the Operating systems - UNIX, Windows (3.x,
Clinician Product. 95, 2000, XP, Vista, Windows 7).
SDLC/STLC Methodologies. Testing Tools - QTP 10.0. Quality
Analysis and understanding of Center 10.0, ALM 11.0, Test Director,
Application/Business/Security ADPART tool, PVCS
Requirements Project Management Tool - PPMA, PPM
Requirements definition, functional (Project & Portfolio Management)
specifications and gap analysis.
Implementing Projects, End to End
Testing and User Acceptance Testing.
PROFESSIONAL EXPERIENCE
WALGREENS
Onsite Coordinator (Project Lead)
Jan 2014 - Current
Project Summary: - TogetherRx - ScriptMed Application
Client Description
The Walgreen Company (Walgreens) is the largest drug retailing chain in
the United States. Walgreens provides access to consumer goods and
services, plus pharmacy, photo studio, health and wellness services in the
United States through its retail drugstores, Walgreens Health Services
division, and Walgreens Health and Wellness
Product Description
ScriptMed is an end-to-end, enterprise specialty pharmacy application,
which is instrumental in meeting the increasing demands of
pharmacy and payer contracts with dynamic clinical and operational
functionality. ScriptMed application was developed for the specialty
pharmacy, which offers drugs with therapeutic complexity and at a high
price. It helps Walgreens pharmacies to track and process the orders
for medicines.
All functionality aspects related to patients' care, dispensing
medicines, Drug Inventory and claim processing etc is performed in
this application.
ScriptMed combines all the referral, clinical, financial, pharmacy
operations and fulfillment functionalities in one paperless
application.
The main goal of ScriptMed is to use technology, health care
expertise, and valued resources to improve patient care.
Roles & Responsibilities of Onsite Coordinator:
. Manage Project Initiation through Closure.
. Resource Mobilization for Projects.
. Coordinated and performed Oracle integration testing with Scriptmed
and eReferral prescribing testing
. Manage Delivery by Metrics.
. Participate in Daily meeting with Business Team
. Leading a Daily Defect Triaging meeting with all the stakeholders
. Submit inputs for billing of effort.
. Offshore Team Management, Mentoring and Coaching.
. Issue Management.
. Providing accurate Testing status by creating Status report and
sharing the same with Clients every day.
. Maintain the QA environment to test and deploy software releases and
coordinate UAT with globally dispersed business users.
. As an Onsite coordinator, my responsibility includes Reviewing Test
Cases, RTM and clarify the issues and concerns raised by Offshore
team.
. Participating in all phases of the project, from review of
requirements and design to final system testing, deployment and
maintenance.
. Mentor Offshore testers and business unit personnel on general testing
and documentation practices.
. Working with development team, managers, and other QA members to
better the QA process.
. Led the project, estimated and scheduled resources and time needed,
developed guidelines and procedures, and scheduled timelines for the
project.
CVS CAREMARK ACCOUNT
Onsite Coordinator (QA Lead)
Oct 2012 - Dec 2013
Project Summary: - EGWP
Client Description
CVS Caremark Corporation is an American drug retailing company with a
U.S. pharmacy chain. CVS Caremark provides pharmacy services through its
over 7,000 CVS Pharmacy and Longs Drugs stores; its pharmacy benefit
management, mail order and specialty pharmacy division, Caremark Pharmacy
Services; its retail-based health clinic subsidiary, Minute Clinic; and
its online pharmacy, CVS.com. CVS Caremark Corporation is chartered in
Delaware, and is headquartered in Woonsocket, Rhode Island, where its
pharmacy business is also headquartered. The pharmacy services business
is headquartered in Nashville, Tennessee. The company was #18 in the 2010
Fortune 500 list of the largest companies in the U.S., and is the largest
company that has operations solely in the United States.
Project Description
The MED D which primarily focus on claim validation for 2013 benefits
for Medicare members. The system validation involves enrolling the
Medicare members with standard and LICS types validate the claims flow
for that member as per CMS logic in different phases. It contains
validation of the different types of drugs, tiers information
> Key Application/Modules
. RX Claim System
. Benefits and Pricing modules
Roles & Responsibilities of Onsite Coordinator:
> Performed Benefits and Pricing Validations of EGWP Silver Script
Plans
> Interacted with customers, users and subject matter experts to
gather information during requirement gathering
> Participated in the status meeting with the customer
> Ensured tracking/follow-up with the client for receiving the
baseline requirement on time
> Communicated and set up realistic expectation with the client on
the project deliverables with the client.
> Review offshore deliverables before sending it to the customer
> Create / track tickets and issues related to the application to
ensure that they get resolved
> Contributed to process improvement initiatives (best practices)
within the project
> Contributed to knowledge sharing and capture initiatives
> Team development and motivation - increased productivity,
adherence to timelines and helped team members prioritize
activities Participated in the daily/weekly status meeting with
the offshore team members
> Ensured effective communication with the offshore team members
and seamless integration between onsite and offshore for
ensuring timely and quality deliverables
Onsite Coordinator (QA Lead)
Aug 2012 - Oct 2013
Project Summary: - FACETS UAT
Client Description
CVS Caremark Corporation is an American drug retailing company with a
U.S. pharmacy chain. CVS Caremark provides pharmacy services through its
over 7,000 CVS Pharmacy and Longs Drugs stores; its pharmacy benefit
management, mail order and specialty pharmacy division, Caremark Pharmacy
Services; its retail-based health clinic subsidiary, Minute Clinic; and
its online pharmacy, CVS.com. CVS Caremark Corporation is chartered in
Delaware, and is headquartered in Woonsocket, Rhode Island, where its
pharmacy business is also headquartered. The pharmacy services business
is headquartered in Nashville, Tennessee. The company was #18 in the 2010
Fortune 500 list of the largest companies in the U.S., and is the largest
company that has operations solely in the United States.
Project Description
This project involves the User Acceptance Testing (UAT) and System
Testing, Functional Testing, Web Testing, Browser Compatibility
Testing, Regression Testing and End-to-End Testing for different
projects in CVS Caremark, related to Billing, Enrolments, Transaction
Reply Report's (TRR), and various Letters & Reports. CVS uses Facets
to store the Membership and Billing information. Facets is an
integrated health care management system designed to handle the
complex requirements of managed care programs and help our customers
compete in today's health care environment. FAZAL application serves
as the Pre-enrolment system. The Part-D Enrolments received through
various sources such as Consumer Web online, Paper, Fax, Agent etc.
are pre-processed on FAZAL and the Output from FAZAL system will serve
as Input to Facets with the Enrolment information. We carry out UAT
Testing for Changes Requests which includes the different Systems like
Facets, TRR, Valencia, MCS, PEGA and RxClaims. The User Acceptance
Testing of the key usability enhancements of SilverScript.com and its
functionality. As part of enhancement, the following core modules UI
Enhancements, Med D Tools, Client Sites, Click to Chat/Call & Spanish
Translation has remarkable changes.
Roles & Responsibilities of Onsite Coordinator:
> Performed Benefits and Pricing Validations of EGWP Silver Script
Plans
> Interacted with customers, users and subject matter experts to
gather information during requirement gathering
> Participated in the status meeting with the customer
> Ensured tracking/follow-up with the client for receiving the
baseline requirement on time
> Communicated and set up realistic expectation with the client on
the project deliverables with the client.
> Review offshore deliverables before sending it to the customer
> Create / track tickets and issues related to the application to
ensure that they get resolved
> Contributed to process improvement initiatives (best practices)
within the project
> Contributed to knowledge sharing and capture initiatives
> Team development and motivation - increased productivity,
adherence to timelines and helped team members prioritize
activities Participated in the daily/weekly status meeting with
the offshore team members
> Ensured effective communication with the offshore team members
and seamless integration between onsite and offshore for
ensuring timely and quality deliverables
EMDEON BUSINESS SERVICES ACCOUNT
Onsite Coordinator (QA Lead)
May 2012 - Aug 2012
Project Summary: - FVTECH
Client Description
Emdeon Corporation (formerly WebMD Corporation) is a leading provider of
business, technology, and information solutions that transform both the
financial and clinical aspects of healthcare delivery. Through its
business and practice services, as well as WebMD Health portals, Emdeon
connects providers, payers, employers, physicians, and consumers to
simplify business processes, enhance business knowledge, and improve
healthcare quality. Emdeon Business Services which provides revenue cycle
management and clinical communication solutions that enable payers,
providers and patients to improve healthcare business processes. Emdeon
Practice Services provides physician
Practice management and electronic health record software and services
that increase practice efficiency and enhance patient care. WebMD Health
provides health information services for consumers and physicians through
our public online portals, and for employees and health plan members
through our private online portals.
Project Description
FVTech is focused on creating electronic document solutions for the
healthcare industry.
Processes Claim Payment EOBs/Claims/Real-time file received from
customer through mailroom, fax, and email. As part of the customer
specific workflow, scan or OCR the paper images and generate the
electronic files along with image index files for delivery to the
Provider/Financial institution/Payers.
Below are the Products & Key Application/Modules used:
> Products
. Provider Pay
. Batch Claims
. Real-Time
> Key Application/Modules
. Traffic Cop
. SARGE
. QC
Roles & Responsibilities of Onsite Coordinator:
> Performed 837 transactions for 5010 testing
> Interacted with customers, users and subject matter experts to
gather information during requirement gathering
> Participated in the status meeting with the customer
> Ensured tracking/follow-up with the client for receiving the
baseline requirement on time
> Provided estimates and technical solutions/POC to meet the
customer requirements
> Review offshore deliverables before sending it to the customer
> Create / track tickets and issues related to the application to
ensure that they get resolved
> Contributed to process improvement initiatives (best practices)
within the project
> Contributed to knowledge sharing and capture initiatives
> Guided and mentored developers in the team (from a technical and
domain perspective)
> Conducted training and help in induction of, and knowledge
transfer for onsite team members
> Team development and motivation - increased productivity,
adherence to timelines and helped team members prioritize
activities Participated in the daily/weekly status meeting with
the offshore team members
> Ensured effective communication with the offshore team members
and seamless integration between onsite and offshore for
ensuring timely and quality deliverables
Team Lead (QA)
Feb 2010 to May 2012
Project Summary: - Clinician
Project Description
Clinician is a web-enabled solution that simplifies order entry and
reports distribution of any clinical documentation processed by health
systems, hospitals, or laboratories. Clinician Rx is a web-based
electronic prescribing solution that provides patient medication
histories, drug formularies, and drug information at the point-of-
care.
Clinician can electronically link to multiple labs simultaneously and
seamlessly. Moreover, Clinician supports the creation and printing of
manual orders. Clinician Rx sends electronic prescriptions to
pharmacies and accepts incoming refill requests. Clinician Rx
provides real time drug benefit eligibility, formulary checking and
retrieval of patient medication history.
Clinician has the ability to store patient demographic information
including medical, billing, and insurance data.
Roles & Responsibilities:
> While currently working on this project in India, as a team member
from cognizant end, I have played a key role in delivery and
ensured for Quality deliverables on a release basis.
> I have been involved in analyzing the business requirements and
testing the functionality of the product.
> I have involved in preparation and execution of Middleware testing.
> I have have been involved in preparation of Test cases for new
requirements.
> I have got sound Domain and application knowledge. I have been
involved in database testing as well as Ad-hoc and Middleware
Testing.
> I have has been involved in preparing all the metrics related to
projects.
> I have been involved in PDA and Device Anywhere Studio testing of
the product.
> I have knowledge on HL7 EDI format transaction Testing.
> I have been involved in preparing and maintaining the Defect
Trackers, Query logs and Execution Trackers on a release basis and
communicating to DEV team clearly. I have good knowledge and
exposure on Defect Tracking tool PVCS which is used for Tracking
all the defects and requirements in this project.
> Later, involved in migrating all artifacts to Quality Center 10
from PVCS and used as test management tool.
Test Associate
Jun 2009 to Feb 2010
Project Summary: - Access Control System for PPMA
Client Description:
HTC Global Services Inc. Established in 1990, HTC is an Inc. 500 Hall of
Fame company offering IT
solutions to our
global customers. As a leading information technology solutions provider,
it helps to reach out clients, employees & suppliers by cutting edge
technology solutions built with ISO-9001:2008 certified processes and ISO-
27001 security processes.
Project Description:
The scope of the project is to facilitate the user to capture the
asset access information, monitoring
Asset access information such as Door, Hardware, Software, Network,
Application, Database and Other Information's and to raise access
requests, track and issue/revocation of the asset access to the
employees based on their roles.
Roles & Responsibilities:
> Prepared test data for system testing environment
> Written test cases for functional and code testing
> Performed comparison of functional specification and prototype
> Analyzing the business flow and program flow
> Tested User Interface inconsistency and application functionality.
> Tested the application in various sizes of hard disk and various
Windows operating systems
Test Associate
Apr 2009 to Jun
2009
Project Summary: - Content Assets Management System (CAMS)
Client : Cengage Gale, Farmington Hills, USA
Project Description:
It is a Replacement system of Legacy platform systems used by cengege
learning to maintain content assets. It is a web based application to
manage content on the web .It allows storing large volume of contents
and users on the web. It allows users to add, modify and edit contents
on the web easily.
Roles & Responsibilities:
. Preparation of Integration test cases, system test cases and
functional testing
. Writing SQL test queries which includes complex functionalities and
joins
. Execution of Functional, Integration and system test cases
. Performing screen testing and object testing
. Performed Validation testing of individual fields and screens
. Analysis of functional specifications and UTC's
. Performed Integration testing, System testing, and user acceptance
testing.
. Designed and documented all the issues and defects to ensure
application software functionality for present and future builds.
. Performed Integration and Regression testing of the application.
Test Associate
Dec 2008 to Mar
2009
Project Summary: - PPMA
Project Description:
PPMA automates project management activities from project inception to
project closure and ensures
Transparency and effectiveness in resource allocation, delivery
schedules, defect tracking and overall quality assurance of project
deliverables. Key components of PPMA are Project Management which provides
the functionalities required for initiating projects, defining and
maintaining project management plans, creating WBS structures, allocating
resources, estimation and tracking efforts, identifying training needs,
scheduling meetings, recording minutes of meeting and identifying and
tracking project risks and mitigation plans. This component helps user's
record test cases and execution results, generate rework and track defects
/ issues to closure. This component also helps users track effort
variances, schedule variances and defect seepages.
Roles & Responsibilities:
. Preparation of PPMA application screen test cases
. Performing PPMA Screen testing such as navigation tests, object tests
etc.
. Finding defects using Defect tracking methodologies available in PPMA
tool
. Performed Validation testing for the screens which includes field
validations, standards, screen layouts and appearances
. Preparation of system test cases and functional test cases
. Executions on system test cases and recording the test results in
standard QA template
. Preparation of status reports that is sent to Team Lead
Test Associate
Jan 2007 to Dec
2008
Project Summary: - Gale Directory library
Project Description:
Gale Virtual Directories Library is a new product designed to migrate
customers of existing print directories products to a digital
solution, better serve customers of existing digital directories
solutions by providing a superior application that serves their
particular workflow needs, unlock value in the current print products
by providing support for online access, cross-searchability, data
export and access to directory backfiles.
Roles & Responsibilities:
. Preparation of Integration test cases, system test cases and
functional testing
. Writing SQL test queries which includes complex functionalities and
joins
. Execution of Functional, Integration and system test cases
. Performed Validation testing of individual fields and screens
. Analysis of functional specifications and UTC's
. Performed Integration testing, System testing, and Regression testing
of the application.
. Designed and documented all the issues and defects to ensure
application software functionality for present and future builds.
EDUCATION
MBA Distance Education(Systems) - 2009 University of Madras
Bachelor of Engineering, Computer Science Anna University
(2005)
Class XII (2001) Tamil Nadu State Board
Class X (1999) Tamil Nadu State Board
CERTIFICATIONS
ISTQB FOUNDATION EXTERNAL EXAM 2011
PBM CCP INTERNAL EXAM 2013
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