Administrative Assistant Customer

MICHAEL NEWTON

**** ******* **, *******, ** ***** (H) 240-***-**** **************@*****.***

Professional Summary Highly organized and detail-oriented Administrative Assistant with more than 5 years experience supplying thorough, organized administrative support to 2 senior executives. Skills

Types 62 WPM Database management Professional phone etiquette Excellent communication skills Articulate and well-spoken Excellent planner and coordinator Works well under pressure Advanced clerical knowledge Spreadsheet management Report analysis Employee training and development Filing and data archiving Quick learner Work History

Budget development and management Creative and innovative Natural leader Social media expert Persuasive Strategic thinker Organized Negotiation skills Event management Strategic event planning Shipping and receiving professional

Administrative Assistant 12/2014 to Current Tom James Company – Annandale, VA

Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Ordered and distributed office supplies while adhering to a fixed office budget. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation. Directed guests and routed deliveries and courier services. Maintained a clean reception area, including lounge and associated areas. Completed data entry, tracked resumes and maintained the applicant tracking system. Reduced overhead by taking on more responsibility with creative and administrative projects. Managed executive calendar and coordinated weekly project team meetings. Independent Business Owner 09/2013 to Current Amway – Waldorf, MD

Direct and coordinate marketing activities and policies to promote products and services. Develop pricing strategies while balancing firm objectives with customer satisfaction maximization. Analyze usage patterns to understand ways in which customers used company products and services. Apply sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services. Work closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes. Maintain up-to-date account distribution information. Negotiate prices, terms of sales and service agreements. Maximize revenues in several programs by implementing creative sales training techniques. Respond to all customer inquiries thoroughly and professionally. Circulation Assistant 07/2012 to Current Charles County Public Library – Waldorf, MD

Support and carry out system branch and goals. Perform interlibrary loan procedures, place requests on material for customers, and help customers with Microsoft office. Resolve problems that customers had with the policies by listening to them and finding a way their desires can be met.

Demonstrate initiative in helping customers. Promote library services and activities. Perform special services as required such as outreach, children's, young adult, and reference. Manage and modify existing customer accounts as well new customer accounts. Train new employees and assist current employees in job related duties. Marketing Manager 06/2009 to 08/2013 Divine Landscaping – Clinton, MD

Increased company revenue by negotiating with customers. Scheduled appointments with customers and confirmed appointments with customers. Documented profit, expenses, and revenue. Managed employees and handled payroll for the Marketing Department. Reviewed current assets and current liabilities to help CEO determine debt-to-asset ratio. Provided free estimates to customers. Supervised employees and made sure staff morale remained by showing appreciation and having recognition for employees. Assigned duties to employees, monitored progress, and reported results to CEO. Education Associate of Applied Science: Business Administration December 2015 College Of Southern MD - La Plata, MD

Coursework in Business Administration, Communications and Accounting. Microsoft PowerPoint certification training. Microsoft Word certification training. Microsoft Excel certification training. Accomplishments

Divine Landscaping Increased net revenue by 400% from 2009 to 2013 by designing creative marketing strategies. Increased clientele led to a brief segment one evening on the local news in the summer of 2013. Always went above and beyond job description for customers which resulted in a 100% growth of customer base each year.

Charles County Public Library Responsible for marketing the events held at the library which led to increased volume at the library. Earned highest marks for customer satisfaction, throughout the whole branch. Handled cash, check, credit and debit card transactions with 100% accuracy. Received feedback from customers on community needs and implemented feedback in plan to improve library, which resulted in a grant from the county.

Amway Achieved revenue objective by implementing cost-cutting measures. Increased revenue by 50% by designing and launching a strategic customer communication plan. Quality products and quality customer relationship lead to a 100% increase in customer sales the past 2 months. Frequently recognized at local business briefings for accomplishments.