Customer Service High School

Elvia Rachel Martinez

**** ***** ****** *** ******* TX, 78245 210-***-****

************@*****.***

WORK EXPERIENCE:

AETNA HEALTH CARE: 3900 Rogers Rd SAN ANTONIO TX, 78251 OCTOBER 2014-

DECEMER 2014

• Effectively and efficiently explain insurance policies and procedures

• Maintained high call volume, Knowledge of Commercial Insurance and billing procedures

DPAUTO FINANCE: PO BOX 5010 SAN ANTONIO TX, 78228 DECEMBER 2012 –

AUGUST 2014

• Manage $60.000 Portfolio, 90% Active/Revolving loans on Vehicle Financing

• Customer Service, Averaging 290 Inbound and outbound calls Communicated with

customers daily.

• Avoid charge off and Voluntary Surrenders.

• Adapted to the volume of unsatisfied consumers, negotiating and maintain positive

company image during difficult situations.

ASSET ACCEPTANCE: 10500 San Pedro Ave, SA, TX 78216 DECEMBER 2011- DECEMBER

2012

• 3rd Party Collection, Assisting debtor's with payment solutions.

• Bulk of loans, were Charged Off, Settlements, Legal, etc.

• Averaging 200 calls daily, Customer service.

ACCOMPLISHMENTS:

• Commended for dedicated work ethic and rewarded by steady promotions

and training in all aspects of work.

• Reaching monthly goal, in collections adding to the company revenue, Average 6 months of

lowest delinquency.

• Being recognized as top 50 in the state to the lowest delinquency.

• Top 10% in Performance Metrics in my department.

2/12/2015 MOBILE 210-***-****

ELVIA RACHEL MARTINEZ HOME 210-***-****

EMAIL: ************@*****.***

EDUCATION:

SAN ANTONIO COLLEGE 2002-2003

• Cumulative GPA 3.89

• Completed 27 credits in 3 years

SAINT PHILLIPS COLLEGE 2001-2002

BRACKENRIDGE HIGH SCHOOL 1998-2001

• High School Diploma

2002 Skull Valley

San Antonio TX, 78245

Dear Sir or Madam:

Developed, determined and disciplined individual experienced in leadership seeking the

opportunity to manage and add my acquired skills to benefit the establishment in a Collections Specialist

position. Seeking a customer service, administrative, or related position in which extensive experience in

cash-handling, data-entry, and other clerical duties, excellent communication skills, superior leadership

abilities, and a record of success in all previous positions will be of value.

Debt Collections is the department in which I’m qualified with 4 years of experience in both 1st

and 3rd party clients, handling a portfolio consisting of 300 customers. My experience is to include but

not limited to 200 calls daily, Insurance Claims, Repossession’s, Insurance Representative, Customer

Service, and Data Entrée. I am knowledgeable with the FDCPA, Charge off accounts, Bankruptcy,

Underwriting, Credit Analysis, and have been exposed to sales, have general office principles, practices,

and procedures. Proficient in MS Office: Excel, Word, PowerPoint, Access. Detail oriented, proficient

organizer with the ability to delegate and train others. I am consistent, persistent, and equipped to adapt in

new work environments.

Elvia Rachel Martinez

2002 SKULL VALLEY SAN ANTONIO TX, 78245 210-***-****

************@*****.***

I would like to request an interview, at your earliest convenience, allow me the opportunity to show you

my work capability. My availability Monday –Saturday 8am- 8pm

Sincerely,

Elvia Martinez

Enclosed: Resume

Contact this candidate