Suresh V Alam

Ph: 908-***-****

E-mail: acovob@r.postjobfree.com

An accomplished Business Analyst with 10+ years of experience in Information Technology with

extensive experience in Software Development Life Cycle process in Retail Banking, Financial, Media

and Insurance Domains.

Professional Summary:

Coordination in all phases of the SDLC

Acting as a liaison between Business, IT groups and third party Vendors

Excellent skills in client relationship management, interaction with business partners, subject

matter experts, portfolio architects and technology partners

Experience in preparation of Business Requirement Documents (BRD), detailed Business Functional

and Non Functional specifications (FRD), Use cases, Process Flows, test cases while assisting in

preparation of systems requirements specifications

Proficient in authoring Business Requirement Documents (BRD) into System Requirement

Specifications (SRS) and identifying interface and business process specifications

Competent in analyzing and creating Use Case Narratives, Use Case Diagrams, Activity diagrams,

Class diagrams, Data/Flow/Navigational flow diagram using UML Tools like MS Visio

Expert in business process engineering and software development life cycle, including analysis,

design, development, testing and implementation of software applications

Organized and lead numerous JAD (CRP – Conference Room Pilot) sessions with business partners

In-depth knowledge of Rational Unified Process (RUP); risk engineering; data modeling and

mapping; and design using UML, Rational Rose, and Visio

Expertise in using Service Oriented Architecture (SOA) in different phases of system development

and integration

In-depth knowledge if developing Service Mapping Documents and mapping data elements with the

xpaths

Performed Functional (System & System Integrated Testing) and Regression Testing

Able to adopt change management and process management process

Created various adhoc reports avoiding many development requests for the smooth operating of the

day-to-day activities using SQL

Good exposure in creating requirements for complex mappings using various transformations, and

developing strategies for Extraction, Transformation and Loading (ETL)

Support the Finance end-user community by providing research, analysis and problem resolution to

team members

Reviews operational procedures and methods; maps current business processes; defines and analyzes

business activities; identifies best practices; and recommends improvements

Well versed in process analysis. Can produce process maps / documentation, data flows, context

diagrams with Business Process Modelling

Familiarity with SAP CRM and eCommerce Web applications

Experience in Agile/Scrum methodologies

Excellent communication(verbal/written), analytical, interpersonal, and presentation skills

Knowledge of Know Your Customer (KYC)

Knowledge of Content Management System (SDL Tridion)

Technical Skills:

GUI/Tools: MS Office, Visio, Project, Rational Requisite Pro, ClearQuest, ClearCase, Sun

Workshop, TeamTrack, Toad, SQL Navigator, I Rise, IBM Blueworks

Database/ RDBMS: Oracle 10g, MS Access 2007, SQL Server 2008, Sybase 12.5, Teradata V2R6, DB2

8.1

Testing Tools: WinRunner, LoadRunner, Quick Test Pro (QTP), Quality Center 9.2, SOAP UI

Defect Tracking: Test Director 6.x/7.x/8.x

Platforms: Windows NT/2000/XP, MSDOS, Linux, Sharepoint.

Methodologies: Agile, Scrum, RUP, Waterfall

Technical Environments: Web based .Net environments and Java applications, .Net and VB 6.0

based windows desktop applications, SSRS and Crystal Reports, UNIX.

Education:

Master’s in Management Information System, Fairleigh Dickinson University, Teaneck, NJ

•

Master’s in Business Administration, Schiller International University, London, UK

•

Professional Experience:

Client: Transamerica (AEGON)/Syntel, Cedar Rapids, IA Oct 13 –

Present

Projects: Digital Initiative

Domain: Insurance

Position: Lead Business Systems Analyst

Transamerica is one of the leading providers of Life Insurance, Pensions, and Asset Management. They

have multiple Web Applications for Life & Protection (L&P), Individual Savings & Retirement (IS&R)

and Employee Savings & Pension (ES&P) divisions, and Customer Contracts/ Policy information is

stored in multiple Policy Administration Systems. Every customer has to log-in to different web

applications to manage their Contracts/ Policies with Transamerica. So the management has decided to

construct Transamerica.com (new Web Application), Digitalize all Transactions and build new Customer

Database to integrate with all Policy Administration Systems. Customer can log in to Transamerica.com

and manage their accounts at one place and perform their transactions online through Single Sign on. This

will also help Transamerica to see unique view of each Customer and their relationship with Transamerica

and help them to market other products to the existing customers.

I am involved in developing a Web Application called Transamerica.com, constructing Customer

Database, Digitalize the Transactions and building new ESB (Enterprise Service Bus) which includes

Web Services and Message Queues to communicate with all Policy Administration Systems and integrate

with Customer Database through ETL process.

Roles & Responsibilities:

Gathering requirements from Business Line Mangers and SME’s for Transamerica.com (New

Website), Customer Database and to Digitalize the Transactions

Perform system and document analysis to understand the current systems

Develop Business Process Model and detailed Business Policies and documenting the same in

Business Requirement Document as per PMO Guide lines.

Prepare High Level Process Flow Diagrams and Business Process Flow diagrams for TA.Com

functionalities in Visio

Develop Use Case diagrams, Use case Narratives and User Stories.

Prepare Wireframes, Prototypes and Mock up screens for different web pages

Develop Customer Database Mapping Document, Digital Transactions Mapping Document to

map all Policy Administration Systems and Business Rules Mapping Document

Identify the required fields for Customer Database(Data Warehouse) from Customer extracts and

Contract extracts from different Policy Administration Systems

Performing Data Profiling for the Extracts received from the Admin Systems.

Coordinate with offshore team in documenting the gathered Requirements in to BRD’s and FRD’s

Developed Traceability matrix that traces to Functional Requiremens in the Business Requirements

Coordinate with SDL Tridion (Content Management System) developers while gathering the

requirements for the Content of the New Transameirca Webapplication

Interact with SOA architects for developing Integration Service Bus(ISB) & Enterprise Bus

Service(ESB)

Develop Web Service Mapping Documents to map UI Literals to Administration Systems

Help developers understand Business Requirements and design for Graphical User Interface (GUI),

Customer Database and Digitalize Transactions

Coordinate with QA team to determine and develop Test Plans, Test Cases and methods for Unit

Testing, Integration and Functional Testing based on testing requirements

Participate in User Acceptance Testing (UAT) and developed Training Manuals

Perform data validation using SQL queries and run ad-hoc queries to show data to the business users

Perform XML schema validation using SAOP UI

Used Agile/Scrum methodologies throughout the project

Worked on Java platform for TA.Com and DotNet Platform for Web Services

Client: Recorded Books, L.L.C., Prince Frederick, MD Jun 12

– Sep 13

Projects: Digital Order Fulfillment, eBooks, Assigning Title Group ID’s

Domain: Media

Position: Lead Business Systems Analyst

Recorded Books, is one of the leading publisher of Audio Books since 1979 to schools and libraries

across North America, Europe and Australia. They also provide Audio Books to major companies like

Amazon etc. Orders come through different channels like Electronic Data Interchange (EDI), One Click

Digital (OCD) platform, Website, Email, Fax, Regular Mail and Telephone. These orders were then

manually entered in to Trilogy (an ERP System) for processing.

In the first project we automated (digitalized) the process of order entry in to Trilogy. In the second

project we integrated the new eBooks business, helping increase sales and profits of the company. I also

worked on another project called Title Group ID’s, to organize books based on Titles and Authors.

Roles & Responsibilities:

Involved in gathering requirements from Business Line Mangers and SME’s

Performing system and document analysis to understand the current systems

Develop Business Process Model and detailed Business Policies and documenting the same in

Business Requirement Document as per the PMO Guide lines

Prepared Business Process Flow diagram, Use Case diagrams, Use case Narratives and User Stories.

Prepared Wireframes, Prototypes and Mock up screens for different web pages and Trilogy User

Interfaces

Used Visio to create Use Cases, activity diagrams, and workflow diagrams

Conducted informal sessions with business line managers to propose design solutions that met

business requirements and addressed the new requests

Developed Traceability matrix that traces to Functional Requiremens in the Business Requirements

Help the developers understand Business Requirements and design of the Graphical User Interface

(GUI)

Involved with the QA team to determine and develop Test Plans, Test Cases and methods for Unit

Testing, Integration, Functional Testing and ETL testing based on the requirements

Participating in User Acceptance Testing (UAT) and developed Training Manuals

Perform data validation using SQL queries and run ad-hoc queries to show data to the business users

Create JIRA Tickets, where the data issues will be logged and maintained

Used Agile/Scrum methodologies throughout the project

Analyzed the reporting requirements and suggested various reports to be included in the report

generation feature of the developed application( Crystal and SSRS Reports)

Client: T D Bank, Mt Laurel, NJ May

11 – Mar 12

Projects: Cash Management Online (CMOL)

Domain: Retail Banking

Position: Sr. Business Systems Analyst

When TD Bank acquired Commerce Bank, they had two online banking platforms: ACI Web Express and

Treasury Direct. Both these platforms are fully supported by third party vendors. Supporting these online

banking systems is expensive and it is also impacting customer service levels. TD Bank decided to build a

new application called TD eTreasury, which is more user friendly and robust. This will help TD bank to

be a top tier bank in the industry and retain the present corporate customers. I am involved in developing

the new system to meet the present requirements. I was responsible for 4 modules which are Billing,

Front End and Back End of the system and Security of the Web Application.

Roles & Responsibilities:

Responsible for meeting with business process owners, SME’s (subject matter experts) and marketing

team for requirements gathering in definition stage and also conducting JAD (CRP) Sessions to

discuss use cases

Performing system and document analysis to understand the current systems

Prepared Use Case Narratives and User Stories

Have to ensure that relevant UML diagrams were used in all requirement documents e.g. Business

Requirements, Functional Specifications

Facilitating the Customer in defining the high-level Functional Requirements and needs

Gathering the Requirements, Develop Process Model and detailed Business Policies and modified the

business requirement document as per PMO Guide lines

Preparing Wireframes, Prototype and Mockup screens and Simulations

Developed Traceability matrix that traces to Functional Requiremens in the Business Requirements

Involved in the Data Migration between Systems and validated the Business Requirements

Performing manual back-end testing with the tester to ensure requirements were met

Verifying the correlation between the UML diagrams and develop detail diagrams

Used Visio to create Use Cases diagrams, activity diagrams and workflow process diagrams

Participating in User Acceptance Testing (UAT)

Have to make sure all the documents are loaded in to Sharepoint, and update them periodically

Interact with the developers and defined the requirements to develop the Graphical User Interface

(GUI)

Participating in weekly meeting and discussed modification request with management team.

Used Agile/Scrum methodologies throughout the project

Involve with the QA team to determine and develop test plans and methods for unit testing,

integration, functional testing, load and usability testing according to application complexity and test

requirements

Experience with AML process and completed AML Courses

Client: RBS Citizens, Cranston, RI July 10 – May

11

Projects: Rapport by Trusteer and Generic Id Security.

Domain: Retail Banking

Position: Business Systems Analyst

With RBS Citizens, I was involved in two projects. The first project is implementing the E-Security

Check component on the website to ensure all the online banking customers have a safe and secure

access. In this project, I was required to interact with various teams in the bank like the Customer Care,

Bank Teller, Security and Branch Reconciliation to understand security issues faced by the customer.

For the second project, I worked on internal project called Identity Management, Secure Generic ID’s,

which was a regulatory requirement module, where according to Gramm Leach Bliley Act (GLBA) and

federal laws, all Non-Public Private Information (NPPI) data has to be kept secure and all the Generic Ids

that are created from time to time, should be Monitored and Stored for regular & future audits.

Roles & Responsibilities:

Involved in gathering requirements from Business Line Mangers and SME’s

Involved in documenting Information Security related issues

Prepared Business Process Flow diagram, Use Case diagrams and Use case Narratives using Business

Process Model

Prepared Wireframes, Prototypes and Mock up screens for different web pages

Created Business Requirement Document(BRD)

Conducted JAD (CRP) sessions to communicate with Stake holders and Business line managers

Participated in weekly status meeting and discussed modification request with management team

Conducted informal sessions with business line managers to propose design solutions such that the

application met the business requirements and addressed the new requests

Conducted walk through sessions with Business Line managers and Stake holders for BRD approvals

Have to make sure all the documents are loaded in to Sharepoint, and update them periodically

Created interview questions and questionnaires & analyzed them to develop requirements

Interact with the developers and defined the requirements to develop the Graphical User Interface

(GUI)

Ensured that the functional and technical aspects of the developed system complied with the business

requirements

Used Agile/Scrum methodologies throughout the project

Performed GAP Analysis

Performed Business As Usual in mainting Vendor Management to ensure that they are meeting Legal

& Complaince as per the PMO Guide lines

Experience with AML process and completed AML Courses

Worked on Java platform for RBS Citizens Online banking systems

Client: NWFCU, Manassas, VA Jan

09 – May 10

Project: Member Portal

Domain: Retail Banking

Position: Business Analyst

North West Federal Credit Union, is a CU operating in Virginia and is aggressively going online with

electronic banking model. Member Portal is a Web Application customized to provide Union members

with secure access to the current account information including Account holdings, Cash balances, Market

value, Pending trades and Transactions. The application included an online Loan Processing system that

offers a loan decision system for various type of loans including but not limited to Credit Cards, Auto

Loan, and Mortgage Loans.

Roles & Responsibilities:

Involved in the meeting with Business process owners, SME’s (subject matter experts) and Marketing

Team for Requirements gathering in Definition Stage and also in JAD Sessions discussing Use cases

Performed Document Analysis to understand the AS-IS system

Created interview questions and questionnaires & analyzed them to develop requirements

Ensured that relevant UML diagrams and Tools (Requisite Pro) were used in all requirement

documents e.g. Business Requirements, Functional Specifications

Facilitated the Customer in defining the high-level Functional Requirements and needs

Gathered the Requirements, Develop Process Model and detailed Business Policies and modified the

business requirement document as per the PMO Guide lines

Worked throughout the SDLC, which included requirements, specifications, design, analysis and

testing utilizing RUP methodology

Prepared Wireframes, Prototype and Mockup screens and Simulations

Developed Traceability matrix that traces to Functional Requiremens in the Business Requirements

Involved in the Data Movement between Systems validated the Business Requirements

Verified the correlation between the UML diagrams and develop detail diagrams

Used Visio to create Use Case diagrams, activity diagrams and workflow process diagrams

Participated in the team for User Acceptance Testing (UAT)

Interact with the developers to define the requirements to update the design of the Graphical User

Interface (GUI)

Involved with the QA team to determine and develop test plans and methods for unit testing,

integration testing, functional testing, load and usability testing according to application complexity

and test requirement.

Designed and implemented basic SQL queries for QA Testing and Report/ Data Validation

Experience with AML process and completed AML Courses

Client: Wells Fargo Home Mortgage, San Francisco, CA

Sep 07 - Dec 08

Project: Mortgage Banking Business Intelligence – Business Reporting System

Domain: Retail Banking/Mortgage

Position: Business Analyst

Mortgage Fraud Detection Systems (MFDS) is an application that consolidates and centralizes pattern and

institutional fraud case management with reporting functions for Wells Fargo. The primary user for this

application is the Mortgage Loan Fraud Investigation Team. Previously, End User Computing (EUC)

applications have been used as interim solutions to meet immediate business needs and regulatory

reporting requirements. MFDS implementation was a more strategic platform that improved the

enterprises ability to manage, measure, mitigate and prevent mortgage fraud and thus minimize financial

risk to the organization, its partners, and consumers.

Roles & Responsibilities:

Interacted with Financial specialists, Originators, Retail banking team and end-users to understand the

existing business processes and gathered business requirements

Conducted informal sessions to propose an architectural solution such that the application met the

business requirements and addressed the new requests

Ensured that the functional and technical aspects of the developed system complied with the business

requirements

Conducted JAD (CRP) sessions for communicating with the all project leads and stakeholders and

proposed process workflows, functional specifications and project initiation parameters

Assisted in developing project timelines list of deliverable and developed strategies for effective

project management. Also made sure that all deadlines were met for each and every deliverable

Prepared, analyzed AS IS and TO BE of existing architecture and performed GAP Analysis, created

workflow scenarios, designed new process flows and documented the Business Process and various

Business Scenarios and activities of the business from the conceptual to procedural level

Prepared Wireframes, Mockup screens and Use Case Narratives

Developed Traceability matrix that traces to Functional Requiremens in the Business Requirements

Worked throughout the SDLC, which included requirements, specifications, design, analysis and

testing utilizing RUP methodology

Created full life-cycle documentation from product requirements in the developmental stage to

functional specifications for the completed modules of application components

Used Visio to create use case diagrams, activity diagrams and workflow process diagrams

Interfaced constraints like network resources, human resources and their comfort levels in properly

handling and operating the developed system, training and documentation

Successfully implemented online transaction processing applications and its associated modules like

database testing and validation

Interact with the developers and defined the needs to update the design of the Graphical User

Interface.

Interacted with QA team and Developers to clarify/understand functionality, resolve issues and

tracked the bugs until they are resolved

Written SQL queries to validate the data and run ad-hoc queries to show the data to the business.

Analyzed the report generation feature of the developed application and customized the fields in a

report according the category of use

Perform XML schema validation using SAOP UI

Experience with AML process and completed AML Courses

Worked on Java platform for developing new web application.

Client: The Hartford Insurance, Hartford, CT

Mar 06 - Aug 07

Project: Enhancing Online Coverage

Domain: Insurance

Position: Business Analyst

The Hartford Insurance is one of the largest investment and insurance companies in the United States. The

Hartford is a leading provider of investment products, life insurance, group and employee benefits;

automobile and homeowners products; and business insurance. Hartford Online is the web based

application allows new and existing customers to get insurance quotes. Enhancements are made to the

application to allow concessions for the customers who are 50 years or more.

Roles & Responsibilities:

Prepared Use Case Narratives and User Stories based on Business Requirement documentation

gathered through interaction with users

Worked throughout the SDLC, which included requirements, specifications, design, analysis and

testing utilizing RUP methodology

Performed GAP Analysis to check the compatibility of the existing system infrastructure with the new

business requirements

Prepared Wireframes and Mockup screens and Performed business process mapping for new

requirements

Involved in creating and enhancing requirements, analysis and design using Rational Tools (Rational

Rose, Rational Requisite Pro, Rational Clear Case, and Clear Quest)

Assisted the project manager in preparing the project schedules, milestone tracking and resource

allocation using MS Project 2000

Creating user requirements document for companywide reports by interacting with end users and

developers

Interact with the developers and defined the needs to update the design of the Graphical User

Interface

Worked with the data modelers, DBA's and QA teams to resolve issues that arose during the

implementation phase

Assisted in the development, design and implementation of new relational or multi-dimensional

databases, including the analysis of user needs

Responsibilities also included analyzing and testing the User Interface and constantly redesigning

the system to increase its user friendliness for the clients

A major responsibility included interacting with the users and business relationship managers and

implementing changes on the database in order to ensure UAT approval

Client: Lloyds TSB, London, UK

Jun 04 - Feb 06

Project: International Cash Management – Interest Pooling

Domain: Banking/ Cash Management

Position: Business Analyst

In order to attract new business and retain existing customers, the International Cash Management (ICM)

team at Lloyds TSB is looking for an automated and functionally rich cash management product that

provides better customer service and brings increased revenues to the bank. I assisted Lloyds TSB team in

putting together the requirements and also during the feasibility study.

Roles & Responsibilities:

Worked with the Product Managers, and Subject Matter Experts (SME’s) in gathering the

requirements for the automated and functionally rich notional pooling component

This component is expected to bring the pooling arrangements of the existing customers under one

roof, which is currently being offered at 40 different branches of the bank

Worked with SME’s to understand the existing pooling arrangements offered by the bank and made

efforts in bringing those arrangements under standard set of arrangements

Involved in finalizing Requirements Definition Report (RDR)

Once RDR was agreed by the stakeholders, worked on the use cases and explained the flow of the

application to the stakeholders

Drafted the infrastructure requirements document and helped the designers in designing the

application

Completed the Traceability matrix that traces the RDR sections to the Business Requirements

Interacted with the various interfacing systems (Accounting systems, Charging, and Finance) and

worked on the feasibility of the above-mentioned solution

Worked on the interface designs for the above-mentioned interface

Involved in data migration process and mapping data from old system to new system

Worked in the design team to accommodate the Lloyds TSB requirements into Intellect Pooling

product

Helped Project Managers in creating Wireframes and Mockup Screens

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