Business Systems Analyst
Resume:
Suresh V Alam
Ph: 908-***-****
E-mail: ********@*****.***
An accomplished Business Analyst with 10+ years of experience in Information Technology with
extensive experience in Software Development Life Cycle process in Retail Banking, Financial, Media
and Insurance Domains.
Professional Summary:
Coordination in all phases of the SDLC
Acting as a liaison between Business, IT groups and third party Vendors
Excellent skills in client relationship management, interaction with business partners, subject
matter experts, portfolio architects and technology partners
Experience in preparation of Business Requirement Documents (BRD), detailed Business Functional
and Non Functional specifications (FRD), Use cases, Process Flows, test cases while assisting in
preparation of systems requirements specifications
Proficient in authoring Business Requirement Documents (BRD) into System Requirement
Specifications (SRS) and identifying interface and business process specifications
Competent in analyzing and creating Use Case Narratives, Use Case Diagrams, Activity diagrams,
Class diagrams, Data/Flow/Navigational flow diagram using UML Tools like MS Visio
Expert in business process engineering and software development life cycle, including analysis,
design, development, testing and implementation of software applications
Organized and lead numerous JAD (CRP – Conference Room Pilot) sessions with business partners
In-depth knowledge of Rational Unified Process (RUP); risk engineering; data modeling and
mapping; and design using UML, Rational Rose, and Visio
Expertise in using Service Oriented Architecture (SOA) in different phases of system development
and integration
In-depth knowledge if developing Service Mapping Documents and mapping data elements with the
xpaths
Performed Functional (System & System Integrated Testing) and Regression Testing
Able to adopt change management and process management process
Created various adhoc reports avoiding many development requests for the smooth operating of the
day-to-day activities using SQL
Good exposure in creating requirements for complex mappings using various transformations, and
developing strategies for Extraction, Transformation and Loading (ETL)
Support the Finance end-user community by providing research, analysis and problem resolution to
team members
Reviews operational procedures and methods; maps current business processes; defines and analyzes
business activities; identifies best practices; and recommends improvements
Well versed in process analysis. Can produce process maps / documentation, data flows, context
diagrams with Business Process Modelling
Familiarity with SAP CRM and eCommerce Web applications
Experience in Agile/Scrum methodologies
Excellent communication(verbal/written), analytical, interpersonal, and presentation skills
Knowledge of Know Your Customer (KYC)
Knowledge of Content Management System (SDL Tridion)
Technical Skills:
GUI/Tools: MS Office, Visio, Project, Rational Requisite Pro, ClearQuest, ClearCase, Sun
Workshop, TeamTrack, Toad, SQL Navigator, I Rise, IBM Blueworks
Database/ RDBMS: Oracle 10g, MS Access 2007, SQL Server 2008, Sybase 12.5, Teradata V2R6, DB2
8.1
Testing Tools: WinRunner, LoadRunner, Quick Test Pro (QTP), Quality Center 9.2, SOAP UI
Defect Tracking: Test Director 6.x/7.x/8.x
Platforms: Windows NT/2000/XP, MSDOS, Linux, Sharepoint.
Methodologies: Agile, Scrum, RUP, Waterfall
Technical Environments: Web based .Net environments and Java applications, .Net and VB 6.0
based windows desktop applications, SSRS and Crystal Reports, UNIX.
Education:
Master’s in Management Information System, Fairleigh Dickinson University, Teaneck, NJ
•
Master’s in Business Administration, Schiller International University, London, UK
•
Professional Experience:
Client: Transamerica (AEGON)/Syntel, Cedar Rapids, IA Oct 13 –
Present
Projects: Digital Initiative
Domain: Insurance
Position: Lead Business Systems Analyst
Transamerica is one of the leading providers of Life Insurance, Pensions, and Asset Management. They
have multiple Web Applications for Life & Protection (L&P), Individual Savings & Retirement (IS&R)
and Employee Savings & Pension (ES&P) divisions, and Customer Contracts/ Policy information is
stored in multiple Policy Administration Systems. Every customer has to log-in to different web
applications to manage their Contracts/ Policies with Transamerica. So the management has decided to
construct Transamerica.com (new Web Application), Digitalize all Transactions and build new Customer
Database to integrate with all Policy Administration Systems. Customer can log in to Transamerica.com
and manage their accounts at one place and perform their transactions online through Single Sign on. This
will also help Transamerica to see unique view of each Customer and their relationship with Transamerica
and help them to market other products to the existing customers.
I am involved in developing a Web Application called Transamerica.com, constructing Customer
Database, Digitalize the Transactions and building new ESB (Enterprise Service Bus) which includes
Web Services and Message Queues to communicate with all Policy Administration Systems and integrate
with Customer Database through ETL process.
Roles & Responsibilities:
Gathering requirements from Business Line Mangers and SME’s for Transamerica.com (New
Website), Customer Database and to Digitalize the Transactions
Perform system and document analysis to understand the current systems
Develop Business Process Model and detailed Business Policies and documenting the same in
Business Requirement Document as per PMO Guide lines.
Prepare High Level Process Flow Diagrams and Business Process Flow diagrams for TA.Com
functionalities in Visio
Develop Use Case diagrams, Use case Narratives and User Stories.
Prepare Wireframes, Prototypes and Mock up screens for different web pages
Develop Customer Database Mapping Document, Digital Transactions Mapping Document to
map all Policy Administration Systems and Business Rules Mapping Document
Identify the required fields for Customer Database(Data Warehouse) from Customer extracts and
Contract extracts from different Policy Administration Systems
Performing Data Profiling for the Extracts received from the Admin Systems.
Coordinate with offshore team in documenting the gathered Requirements in to BRD’s and FRD’s
Developed Traceability matrix that traces to Functional Requiremens in the Business Requirements
Coordinate with SDL Tridion (Content Management System) developers while gathering the
requirements for the Content of the New Transameirca Webapplication
Interact with SOA architects for developing Integration Service Bus(ISB) & Enterprise Bus
Service(ESB)
Develop Web Service Mapping Documents to map UI Literals to Administration Systems
Help developers understand Business Requirements and design for Graphical User Interface (GUI),
Customer Database and Digitalize Transactions
Coordinate with QA team to determine and develop Test Plans, Test Cases and methods for Unit
Testing, Integration and Functional Testing based on testing requirements
Participate in User Acceptance Testing (UAT) and developed Training Manuals
Perform data validation using SQL queries and run ad-hoc queries to show data to the business users
Perform XML schema validation using SAOP UI
Used Agile/Scrum methodologies throughout the project
Worked on Java platform for TA.Com and DotNet Platform for Web Services
Client: Recorded Books, L.L.C., Prince Frederick, MD Jun 12
– Sep 13
Projects: Digital Order Fulfillment, eBooks, Assigning Title Group ID’s
Domain: Media
Position: Lead Business Systems Analyst
Recorded Books, is one of the leading publisher of Audio Books since 1979 to schools and libraries
across North America, Europe and Australia. They also provide Audio Books to major companies like
Amazon etc. Orders come through different channels like Electronic Data Interchange (EDI), One Click
Digital (OCD) platform, Website, Email, Fax, Regular Mail and Telephone. These orders were then
manually entered in to Trilogy (an ERP System) for processing.
In the first project we automated (digitalized) the process of order entry in to Trilogy. In the second
project we integrated the new eBooks business, helping increase sales and profits of the company. I also
worked on another project called Title Group ID’s, to organize books based on Titles and Authors.
Roles & Responsibilities:
Involved in gathering requirements from Business Line Mangers and SME’s
Performing system and document analysis to understand the current systems
Develop Business Process Model and detailed Business Policies and documenting the same in
Business Requirement Document as per the PMO Guide lines
Prepared Business Process Flow diagram, Use Case diagrams, Use case Narratives and User Stories.
Prepared Wireframes, Prototypes and Mock up screens for different web pages and Trilogy User
Interfaces
Used Visio to create Use Cases, activity diagrams, and workflow diagrams
Conducted informal sessions with business line managers to propose design solutions that met
business requirements and addressed the new requests
Developed Traceability matrix that traces to Functional Requiremens in the Business Requirements
Help the developers understand Business Requirements and design of the Graphical User Interface
(GUI)
Involved with the QA team to determine and develop Test Plans, Test Cases and methods for Unit
Testing, Integration, Functional Testing and ETL testing based on the requirements
Participating in User Acceptance Testing (UAT) and developed Training Manuals
Perform data validation using SQL queries and run ad-hoc queries to show data to the business users
Create JIRA Tickets, where the data issues will be logged and maintained
Used Agile/Scrum methodologies throughout the project
Analyzed the reporting requirements and suggested various reports to be included in the report
generation feature of the developed application( Crystal and SSRS Reports)
Client: T D Bank, Mt Laurel, NJ May
11 – Mar 12
Projects: Cash Management Online (CMOL)
Domain: Retail Banking
Position: Sr. Business Systems Analyst
When TD Bank acquired Commerce Bank, they had two online banking platforms: ACI Web Express and
Treasury Direct. Both these platforms are fully supported by third party vendors. Supporting these online
banking systems is expensive and it is also impacting customer service levels. TD Bank decided to build a
new application called TD eTreasury, which is more user friendly and robust. This will help TD bank to
be a top tier bank in the industry and retain the present corporate customers. I am involved in developing
the new system to meet the present requirements. I was responsible for 4 modules which are Billing,
Front End and Back End of the system and Security of the Web Application.
Roles & Responsibilities:
Responsible for meeting with business process owners, SME’s (subject matter experts) and marketing
team for requirements gathering in definition stage and also conducting JAD (CRP) Sessions to
discuss use cases
Performing system and document analysis to understand the current systems
Prepared Use Case Narratives and User Stories
Have to ensure that relevant UML diagrams were used in all requirement documents e.g. Business
Requirements, Functional Specifications
Facilitating the Customer in defining the high-level Functional Requirements and needs
Gathering the Requirements, Develop Process Model and detailed Business Policies and modified the
business requirement document as per PMO Guide lines
Preparing Wireframes, Prototype and Mockup screens and Simulations
Developed Traceability matrix that traces to Functional Requiremens in the Business Requirements
Involved in the Data Migration between Systems and validated the Business Requirements
Performing manual back-end testing with the tester to ensure requirements were met
Verifying the correlation between the UML diagrams and develop detail diagrams
Used Visio to create Use Cases diagrams, activity diagrams and workflow process diagrams
Participating in User Acceptance Testing (UAT)
Have to make sure all the documents are loaded in to Sharepoint, and update them periodically
Interact with the developers and defined the requirements to develop the Graphical User Interface
(GUI)
Participating in weekly meeting and discussed modification request with management team.
Used Agile/Scrum methodologies throughout the project
Involve with the QA team to determine and develop test plans and methods for unit testing,
integration, functional testing, load and usability testing according to application complexity and test
requirements
Experience with AML process and completed AML Courses
Client: RBS Citizens, Cranston, RI July 10 – May
11
Projects: Rapport by Trusteer and Generic Id Security.
Domain: Retail Banking
Position: Business Systems Analyst
With RBS Citizens, I was involved in two projects. The first project is implementing the E-Security
Check component on the website to ensure all the online banking customers have a safe and secure
access. In this project, I was required to interact with various teams in the bank like the Customer Care,
Bank Teller, Security and Branch Reconciliation to understand security issues faced by the customer.
For the second project, I worked on internal project called Identity Management, Secure Generic ID’s,
which was a regulatory requirement module, where according to Gramm Leach Bliley Act (GLBA) and
federal laws, all Non-Public Private Information (NPPI) data has to be kept secure and all the Generic Ids
that are created from time to time, should be Monitored and Stored for regular & future audits.
Roles & Responsibilities:
Involved in gathering requirements from Business Line Mangers and SME’s
Involved in documenting Information Security related issues
Prepared Business Process Flow diagram, Use Case diagrams and Use case Narratives using Business
Process Model
Prepared Wireframes, Prototypes and Mock up screens for different web pages
Created Business Requirement Document(BRD)
Conducted JAD (CRP) sessions to communicate with Stake holders and Business line managers
Participated in weekly status meeting and discussed modification request with management team
Conducted informal sessions with business line managers to propose design solutions such that the
application met the business requirements and addressed the new requests
Conducted walk through sessions with Business Line managers and Stake holders for BRD approvals
Have to make sure all the documents are loaded in to Sharepoint, and update them periodically
Created interview questions and questionnaires & analyzed them to develop requirements
Interact with the developers and defined the requirements to develop the Graphical User Interface
(GUI)
Ensured that the functional and technical aspects of the developed system complied with the business
requirements
Used Agile/Scrum methodologies throughout the project
Performed GAP Analysis
Performed Business As Usual in mainting Vendor Management to ensure that they are meeting Legal
& Complaince as per the PMO Guide lines
Experience with AML process and completed AML Courses
Worked on Java platform for RBS Citizens Online banking systems
Client: NWFCU, Manassas, VA Jan
09 – May 10
Project: Member Portal
Domain: Retail Banking
Position: Business Analyst
North West Federal Credit Union, is a CU operating in Virginia and is aggressively going online with
electronic banking model. Member Portal is a Web Application customized to provide Union members
with secure access to the current account information including Account holdings, Cash balances, Market
value, Pending trades and Transactions. The application included an online Loan Processing system that
offers a loan decision system for various type of loans including but not limited to Credit Cards, Auto
Loan, and Mortgage Loans.
Roles & Responsibilities:
Involved in the meeting with Business process owners, SME’s (subject matter experts) and Marketing
Team for Requirements gathering in Definition Stage and also in JAD Sessions discussing Use cases
Performed Document Analysis to understand the AS-IS system
Created interview questions and questionnaires & analyzed them to develop requirements
Ensured that relevant UML diagrams and Tools (Requisite Pro) were used in all requirement
documents e.g. Business Requirements, Functional Specifications
Facilitated the Customer in defining the high-level Functional Requirements and needs
Gathered the Requirements, Develop Process Model and detailed Business Policies and modified the
business requirement document as per the PMO Guide lines
Worked throughout the SDLC, which included requirements, specifications, design, analysis and
testing utilizing RUP methodology
Prepared Wireframes, Prototype and Mockup screens and Simulations
Developed Traceability matrix that traces to Functional Requiremens in the Business Requirements
Involved in the Data Movement between Systems validated the Business Requirements
Verified the correlation between the UML diagrams and develop detail diagrams
Used Visio to create Use Case diagrams, activity diagrams and workflow process diagrams
Participated in the team for User Acceptance Testing (UAT)
Interact with the developers to define the requirements to update the design of the Graphical User
Interface (GUI)
Involved with the QA team to determine and develop test plans and methods for unit testing,
integration testing, functional testing, load and usability testing according to application complexity
and test requirement.
Designed and implemented basic SQL queries for QA Testing and Report/ Data Validation
Experience with AML process and completed AML Courses
Client: Wells Fargo Home Mortgage, San Francisco, CA
Sep 07 - Dec 08
Project: Mortgage Banking Business Intelligence – Business Reporting System
Domain: Retail Banking/Mortgage
Position: Business Analyst
Mortgage Fraud Detection Systems (MFDS) is an application that consolidates and centralizes pattern and
institutional fraud case management with reporting functions for Wells Fargo. The primary user for this
application is the Mortgage Loan Fraud Investigation Team. Previously, End User Computing (EUC)
applications have been used as interim solutions to meet immediate business needs and regulatory
reporting requirements. MFDS implementation was a more strategic platform that improved the
enterprises ability to manage, measure, mitigate and prevent mortgage fraud and thus minimize financial
risk to the organization, its partners, and consumers.
Roles & Responsibilities:
Interacted with Financial specialists, Originators, Retail banking team and end-users to understand the
existing business processes and gathered business requirements
Conducted informal sessions to propose an architectural solution such that the application met the
business requirements and addressed the new requests
Ensured that the functional and technical aspects of the developed system complied with the business
requirements
Conducted JAD (CRP) sessions for communicating with the all project leads and stakeholders and
proposed process workflows, functional specifications and project initiation parameters
Assisted in developing project timelines list of deliverable and developed strategies for effective
project management. Also made sure that all deadlines were met for each and every deliverable
Prepared, analyzed AS IS and TO BE of existing architecture and performed GAP Analysis, created
workflow scenarios, designed new process flows and documented the Business Process and various
Business Scenarios and activities of the business from the conceptual to procedural level
Prepared Wireframes, Mockup screens and Use Case Narratives
Developed Traceability matrix that traces to Functional Requiremens in the Business Requirements
Worked throughout the SDLC, which included requirements, specifications, design, analysis and
testing utilizing RUP methodology
Created full life-cycle documentation from product requirements in the developmental stage to
functional specifications for the completed modules of application components
Used Visio to create use case diagrams, activity diagrams and workflow process diagrams
Interfaced constraints like network resources, human resources and their comfort levels in properly
handling and operating the developed system, training and documentation
Successfully implemented online transaction processing applications and its associated modules like
database testing and validation
Interact with the developers and defined the needs to update the design of the Graphical User
Interface.
Interacted with QA team and Developers to clarify/understand functionality, resolve issues and
tracked the bugs until they are resolved
Written SQL queries to validate the data and run ad-hoc queries to show the data to the business.
Analyzed the report generation feature of the developed application and customized the fields in a
report according the category of use
Perform XML schema validation using SAOP UI
Experience with AML process and completed AML Courses
Worked on Java platform for developing new web application.
Client: The Hartford Insurance, Hartford, CT
Mar 06 - Aug 07
Project: Enhancing Online Coverage
Domain: Insurance
Position: Business Analyst
The Hartford Insurance is one of the largest investment and insurance companies in the United States. The
Hartford is a leading provider of investment products, life insurance, group and employee benefits;
automobile and homeowners products; and business insurance. Hartford Online is the web based
application allows new and existing customers to get insurance quotes. Enhancements are made to the
application to allow concessions for the customers who are 50 years or more.
Roles & Responsibilities:
Prepared Use Case Narratives and User Stories based on Business Requirement documentation
gathered through interaction with users
Worked throughout the SDLC, which included requirements, specifications, design, analysis and
testing utilizing RUP methodology
Performed GAP Analysis to check the compatibility of the existing system infrastructure with the new
business requirements
Prepared Wireframes and Mockup screens and Performed business process mapping for new
requirements
Involved in creating and enhancing requirements, analysis and design using Rational Tools (Rational
Rose, Rational Requisite Pro, Rational Clear Case, and Clear Quest)
Assisted the project manager in preparing the project schedules, milestone tracking and resource
allocation using MS Project 2000
Creating user requirements document for companywide reports by interacting with end users and
developers
Interact with the developers and defined the needs to update the design of the Graphical User
Interface
Worked with the data modelers, DBA's and QA teams to resolve issues that arose during the
implementation phase
Assisted in the development, design and implementation of new relational or multi-dimensional
databases, including the analysis of user needs
Responsibilities also included analyzing and testing the User Interface and constantly redesigning
the system to increase its user friendliness for the clients
A major responsibility included interacting with the users and business relationship managers and
implementing changes on the database in order to ensure UAT approval
Client: Lloyds TSB, London, UK
Jun 04 - Feb 06
Project: International Cash Management – Interest Pooling
Domain: Banking/ Cash Management
Position: Business Analyst
In order to attract new business and retain existing customers, the International Cash Management (ICM)
team at Lloyds TSB is looking for an automated and functionally rich cash management product that
provides better customer service and brings increased revenues to the bank. I assisted Lloyds TSB team in
putting together the requirements and also during the feasibility study.
Roles & Responsibilities:
Worked with the Product Managers, and Subject Matter Experts (SME’s) in gathering the
requirements for the automated and functionally rich notional pooling component
This component is expected to bring the pooling arrangements of the existing customers under one
roof, which is currently being offered at 40 different branches of the bank
Worked with SME’s to understand the existing pooling arrangements offered by the bank and made
efforts in bringing those arrangements under standard set of arrangements
Involved in finalizing Requirements Definition Report (RDR)
Once RDR was agreed by the stakeholders, worked on the use cases and explained the flow of the
application to the stakeholders
Drafted the infrastructure requirements document and helped the designers in designing the
application
Completed the Traceability matrix that traces the RDR sections to the Business Requirements
Interacted with the various interfacing systems (Accounting systems, Charging, and Finance) and
worked on the feasibility of the above-mentioned solution
Worked on the interface designs for the above-mentioned interface
Involved in data migration process and mapping data from old system to new system
Worked in the design team to accommodate the Lloyds TSB requirements into Intellect Pooling
product
Helped Project Managers in creating Wireframes and Mockup Screens
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