Customer Service Supervisor

DARRELL ANTHONY CLAY

**** *********

DETROIT, MI 48214

Mobile: 313-***-****

Evening Phone: 313-***-****

Day Phone: 313-***-****

Email: *******.*.****@***.***

Country of United States of America

citizenship:

Veterans' No

Preference:

Highest Grade: GS-305-05, MAY-04-PRESENT

Contact Current Yes

Employer:

AVAILABILITY Job Type: Permanent

Work Schedule: Full Time

DESIRED LOCATIONS US-MI-Detroit Metro

WORK STATUS US I am authorized to work in this

country for any employer.

WORK EXPERIENCE Internal Revenue Service 5/2004 - Present

DETROIT, MICHIGAN US

Grade Level: GS-05

Hours per week: 40

LEAD CLERK, 305

RECEIVES RECORDS

SORTS,BATCHES,ASSOCIATES,CONTROLS,STAGES,COLLECTS,

MAILS,EXTRACTS AND DISTRIBUTES INCOMING/OUTGOING

WORK.MAINTAINS,UPDATES AND PURGES SUSPENSE CLOSED

FILED;EXAMINES AND PERFECTS DOCUMENTS: DETERMINES

HEADER DATA AND NUMBERS

RETURNS/DOCUMENTS;MAINTAINS SUPPLIES AND PREPARES

REQUISITES.INPUTS,EDIT,CORRECT AND QUERY DATA IN

SYSTEM. ANSWER TAXPAYER TELEPHONE

INQUIRIES,PROCESS OPEN AND PROCESS INCOMING MAIL.

ALSO OCCASIONALLY I WOULD WORK INSIDE THE

WAREHOUSE

I PERFORM WORK ON AN HI-LO/CHERRY PICKER TO

TRANSPORT MATERIAL INSIDE

THE WAREHOUSE DAILY.

Technicolor 10/2004 - 1/2010

LIVONIA, MICHIGAN US

Hours per week: 40-55

HOURS

HI-LO DRIVER/SHIPPING,RECEIVING

AS A HI-LO DRIVER I WAS RESPONSIBLE FOR LOADING

THE TRUCK AND UNLOADING THE TRUCK.DAILY I MADE

SURE THE ASSEMBLY LINE WERE FULLY STOCK WITH

MATERIAL FOR PRODUCTION.OFTEN I WILL WORK IN THE

BULK AREA WHERE I MADE SURE THE PRODUCT WHERE

SCANNED AND READY FOR DELIVERY IN THE WAREHOUSE.I

ALSO INDENTIFY HEAVY AND LOW TURN INVENTORY ITEMS

AND MAINTAIN COMMUNICATION REPORTS FOR THE

MANGEMENT TEAM WEEKLY. (Contact Supervisor: Yes,

Supervisor's Name: MARIUCE LOVE, Supervisor's

Phone: 313-***-****)

BANK ONE 11/1997 - 12/2003

DETROIT, MICHIGAN US

Hours per week: 40

IMAGE CLERK

AS A IMAGE CLERK I

ROUTINELY WORK

INDEPENDENTLY,AIM

RESPONSIBLE FOR THE

FILING OF ALL THE

FORMS,DOCUMENTS AND

INCOMING MAIL THAT COMES

INTO THE UNIT.I MUST KEY

IN DOCUMENTS UPON

RECEIPT,I MUST ENSURE

THAT THE OUTGOING MAIL

IS TIMELY TAKEN TO THE

MAIL ROOM DAILY,I ALSO

RETRIEVE THE INCOMING

MAIL AND SORT IT IN A

SECURE LOCATION.

(Contact Supervisor:

Yes, Supervisor's Name:

KIM ADDIT, Supervisor's

Phone: 734-***-****)

Comerica Bank 6/1994 - 11/1997

DETROIT, MICHIGAN US

Hours per week: 40

MAIL CLERK/MAIL ROOM

AT COMERICA BANK AS A Mail CLERK I WAS REQUIRED TO

HANDLE AND ORGANIZED INCOMING MAIL,OUTGOING MAIL,I

WAS ALSO REQUIRED TO KEY IN DOCUMENTS COMING FROM

DHL,UPS.I TRANSPORT MAIL TO AND FROM THE MAIL ROOM

DAILY TO MAKE SURE MAIL WAS OUT ONTIME DAILY.

(Contact Supervisor: Yes, Supervisor's Name: DES

HOLMES, Supervisor's Phone: 313-***-****)

EDUCATION KING HIGH

DETROIT, MICHIGAN US

High School DIPLOMA - 6/1993

220 4 QUARTER

GPA: 2.5 out of 4.0

JOB RELATED DATA ENTRY,CUSTOMER SERVICE TYPE 35 WORDS PER

TRAINING MINUTE DATA TRANSCRIPTION.HI-LO DRIVER EXPERIENCE 5

YEARS.I ALSO UNDERSTAND THE U.S. CUSTOMS COMPLIANCE

DUTY DRAWBACK,I UNDERSTAND HTS

CLASSIFCATION,USC,NAFTA,AND UNDOT REGULATION

I OPERATED A FORKLIFT HI-LO SITDOWN ORDER PICKER

FOR FIVE YEARS.I UNDERSTAND ALL OF

SHIPPING/RECEIVING OPERATIONS.

LANGUAGES English

Spoken: Advanced

Written: Advanced

Read: Advanced

ADDITIONAL DATA ENTRY,TYPE 35 WPM,RECEIVED 3 ROAR AWARDS FROM

INFORMATION COMERICA BANK. HI-LO DRIVER 5 YEARS,HI-LO,

FORKLIFT,ORDER PICKER,SCANNER LICENSE.FIVE YEARS

EXPERIENCE.

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