Project Manager, Project Coordinator, Department Mgr. Business Analyst

ANDREA TWERBERG

**** ******* ****** ****** ** ***76 715-***-**** **************@*****.***

CAREER OBJECTIVE

An accomplished professional with 25+ year experience in a customer and professional services

environment as a department manager, resource manager, project manager, project coordinator,

technical and business analyst. Exceptional leadership, analytical, communication and

organization skills.

SUMMARY QUALIFICATIONS

• •

Departmental Management Software Development Lifecycle

• •

Resource Management Increasing Resource Billable Revenue

• •

Project Management Increasing Customer Satisfaction

• •

Process Management & Development Business Analysis

PROFESSIONAL EXPERIENCE

RMM Solutions, Wausau, WI 2014-2015

Technical Project Manager/Manager of PMO

Managed the Project Management Office which included being accountable for the success or

failure of all projects. This included planning, executing and closing projects as well as

managing the project team and directly managing Project Coordinators.

• Managed and mentored Project Coordinators and Network Engineers.

• Developed and managed KPI’s set forth for Project Coordinators and Network Engineers.

• Strategic planning for company goals and initiatives.

• Budget planning for Project Management Department.

• Developed and documented Project Management Metrics.

• Developed and documented best practices and processes for Project Management and

Installations.

• Created project plans including work breakdown structures and critical paths.

• Determined the resources (time, money, etc.) required to complete the project.

• Defined and communicated roles and responsibilities for project team members.

• Develop a schedule for project completion that effectively allocated the resources to the

activities.

• Monitored the progress of the project and make adjustments as necessary to ensure the

successful completion of the project.

• Ensured that the project deliverables are on time, within budget and at the required level

of quality.

• Effectively delivered all activities related to projects. Project initiation, planning,

scheduling, coordinating, risk management, change management, project completion and

close.

• Monitored and reported to senior management on the status of project efforts. This

included project status reports, budget tracking, change orders, and monthly forecasting

on resource utilization.

• Conducted and facilitated client status meetings.

SENTRY INSURANCE, STEVENS POINT, WI 2013-2014

Business Analyst

Partnered with project sponsors and stakeholders to understand and translate business needs into

requirements and process flows to provide solutions that enable the organization to achieve its

goals.

• Partnered with assigned business areas to understand their business processes, prioritize

information needs, and translate needs into business requirements.

• Analyzed end user needs and determine if the need can be met with existing processes,

current internally developed systems, integration of purchased software packages or by

enhancing our internally developed systems.

• Documented current and future work flows.

• Developed detailed requirement specifications, functional requirements, business rules,

use cases, process maps and test plans for business and development teams.

• Participated in quality assurance activities as required.

• Collaborated with application development team members and subject matter experts to

establish the technical vision and analyze tradeoffs between usability, performance and

business needs.

• Discussed complex business issues and provide recommendations on action to

stakeholders and IT managers with the ability to see the details without losing site of the

larger picture.

• Consulted with business and IT partners to strategize, plan and implement needed

projects within designated time constraints.

• Developed options and solutions based on resource and/or technology constraints.

• Mentored others on business and process analysis techniques.

• Facilitated meetings and discussions with stakeholders, business leaders, project sponsors

and developers.

WAUSAU FINANCIAL SYSTEMS, MOSINEE, WI 2000-2013

Application Delivery and Resource Manager, 2009-2013

Managed the Professional Services and Customer Care staff. This included areas of hiring,

termination, performance management, development, ensuring all corporate goals and customer

service level agreements are met. Prepared project installation plan based on project

requirements, resource skillsets and complexity of customer’s infrastructure and then entered this

information into the corporate scheduling database.

Defined and implemented processes and procedures in efforts to improve quality and

efficiency in project delivery and customer service efforts improving customer satisfaction as

well as the installation turnaround time allowing more revenue.

• Designed and implemented the standard Delivery Model for new product code releases as

defined in the Project Management Systems Development Life Cycle (SDLC) practice. This

model improved quality of code being implemented at customer locations improving

customer satisfaction and increasing revenue.

• Defined and implemented an installation project plan for Project Managers resulting in a

standard and efficient workflow.

• Developed and implemented the standard Delivery Services Model for the Professional

Services and Customer Care staff resulting in team collaboration, increased product

knowledge, increased resource pool for revenue projects as well as well as increased resource

pool for customer support issues improving turnaround time and customer satisfaction.

• Assisted in writing RFP’s.

Project Coordinator, 2000-2009

Managed customer installation projects and internal projects. This included gathering

requirements, creating and managing project plans, creating test plans, documentation and

training internal and external customers.

• Managed a large Federal Reserve Bank Check21 electronic project as a result of a new

Federal Bank regulation.

• Worked directly with the Federal Reserve project managers and internal product manager

and develop, manage and execute project plan.

• Worked with financial institutions to implement the new Check21 software in order to be

in compliance with the Federal Reserve regulation.

• Installed, configured, tested and trained on new software.

• Designed and implemented all documentation for the Check21 project. This included

project plans, system requirements, customer questionnaires, internal and external test

plans and installation checklists.

• Attended client meetings and assist with determination of project requirements.

• Drafted Scope of Works and project plans.

• Used project scheduling and control tools to monitor projects plans, work hours, budgets

and expenditures.

• Effectively and accurately communicated all relevant project information to the client

• Ensured clients’ needs are met in a timely and cost effective manner

• Communicated ideas for improving company processes with a positive and constructive

attitude

• Created and managed change orders

EDUCATION

Cardinal Stritch University, Milwaukee, WI

Certification in Project Management, September 2014

ADDITIONAL SKILLS

• Strategic planning and budgeting

• Strong analytical and collaboration skills

• Expert in MS product lines (Excel, Word, Project, PowerPoint, Outlook)

• Strong problem-solving skills

• Excellent personal motivation with a proven ability to build and work collaboratively in a

strong team concept environment, and independently.

• Focused, versatile, dependable, multi-task oriented, flexible, positive, emotionally stable,

able to adapt effectively to challenging and emergency situations.

• Well-developed skills in prioritizing, organization, decision making, time management,

and verbal/written communication skills.

Contact this candidate