Customer Service Medical
Resume:
Maurice K. Hawks
**** ********** ***** ******* ****, Apt. 2F
Bronx, NY 10475
Associates Degree in Hotel and Restaurant Management completed degree June 2003
Dedicated self-starter who enjoys challenged, including learning and applying new skills
Diverse Career has included varied opportunities to work independently in teams and as
Supervisor, all of which have contributed to development of these related Skills.
RELATED SKILLS
Customer Service
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Sales Experience
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Excellent Interpersonal Skills
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Supervisor Experience
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EDUCATION: Caliber Training Institute, New York, NY
Medical Billing Certificate Program (October 2006)
Katharine Gibbs College, New York, NY
A.A.S., Hotel and Restaurant Management (June 2003)
• Front desk operations
• Inventory Vacancies
• Leadership Abilities
EXPERIENCE: Montefiore Medical Center, Bronx, NY (February 2014- Present)
Sr. Secretary, Division of Hematology / Sickle Cell
Support the Chief Division of Hematology
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Manage the Chief of Hematology’s calendar
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Schedule and coordinate meetings, conferences and interviews
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Secretarial support for Sickle Cell staff program (MD’s NP’s and Social Worker)
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Assist with maintenance of expenses / process reimbursements
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Screen and direct calls of patients/staff/vendors
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Input patients’ data into statistic spreadsheet for Sickle Cell Program
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File/fax/type office correspondence
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Collect and distribute mail
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Pick up blood smears when needed
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Order office / clinic supplies
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Establish administrative duties and prioritize tasks to ensure office runs efficiently
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Transcription of office communications and reports with accuracy and in a timely manner for the
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Sickle Cell Program
Montefiore Medical Center, Bronx, NY (December 2007 – February 2014)
Receptionist Front Desk/Billing
Sent predeterminations / pre-authorizations to various insurance companies
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Followed-up on submitted claims; monitored unpaid claims
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Reviewed correspondence and rejection data from insurance companies; posted rejections and
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performed reconciliations
Verified patients’ dental insurance
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Scheduled appointments
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Utilized CIS, CPS and IDX Software
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Receipt of collections; patients’ payments
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Health & Hospital Corporation, New York, NY (April 2007 – November 2007)
Maurice K. Hawks
4220 Hutchinson River Parkway East, Apt. 2F
Bronx, NY 10475
Health Information Management
Collected, maintained, and made available to authorized users timely, accurate, and complete
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patients’ health record information
Electronically tracked patients’ health record information.
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Purged necessary charts.
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Knowledge of Medical Terminology; utilized Intelis and Webterm Software
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Filed any out-of-place paper work and placed them into the correct patients’ charts
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Scheduled, opened and closed appointments
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Renaissance the Book / Album X, New York, NY (May 2006 – December 2006)
Operator / Customer Service
• Knowledge of Peach Tree and ACC-Act Software
• Handled clients' account information and invoices
• Knowledge of MS Excel Software; inputted direct cost data
Inputted orders and checked shipping records; Performed daily reports to account of all clients’
orders
Circuit City, New York, NY (July, 2003 - May, 2006)
Technology Product Specialist Supervisor
• Supervised and trained 10+ employees; improved the quality of their performance
• Understood and listened to customer needs and instructed them with product knowledge
• Ensured the accuracy of daily reports
Metropolitan Hotel, New York, NY (2003)
Human Resources / Housekeeping - Engineering Intern
• Made filings up-to-date and checked payroll accuracy.
• Checked cleanliness of rooms and responded quickly to service problems of guests
• Knowledge of PBX phone system
Walgreen's, Bronx, NY (2002-2003)
Inventory Supervisor / Photo Specialist
• Trained new hires and assisted to create employee schedules
• Conducted weekly inventory checks; prepared receipts for bank-up
References available upon request
Contact this candidate