Manager Project

Joseph Fama Phone: 516-***-**** Cell: 516-***-**** Email:

*****@*******.***

Career Overview

At present I am a Night Shift Supervisor for the Allscripts Data Center for

the North Shore/LIJ hospitals. Areas of expertise include managing of

direct reports to perform operational support for the Data Center

environmental, Network support, PC/Servers support and applications.

Manage the NOC operation that performs the basic Network and PC/Server

functions to support the client's needs. If any escalations need to be

taken place I am involved in all the bridge calls to obtain a resolution

for any Infrastructure or application issues. Also have on hands

experience in all the following areas. Responsible for maintaining all

procedure manuals for mainframe, AS400, Network, PC/Servers, ARCSERVE

backups & restores, Data Center Security, Data Center Environmental, and

Disaster Recovery. Responsible for all additions, moves, changes,

applications and deployments to the data center for the business.

Responsible for reporting on the company audits on Backups and Retentions,

Identity Management, Physical Security, Environmental, Change Management

and Safety. Responsible for all direct reports performance reviews. Met

all required deadlines and completed 90% to 95% of all goals depending on

the business needs.

Qualifications

Information security

Various computer systems

System Backups

Computer applications

Comfortable with change

Hands-on and proactive

Technical Help Desk experience - (DK Help Desk, Track-It & Remedy)

Experience in various operating systems

Fostering teamwork

Information Security

On-call experience

Project management skills

Data backup and retrieval

Business Impact Analysis

Disaster Recovering Auditing and Planning

Documentation

Mainframes

Operational planning

Technical Support

TCP/IP

MS Word, EXCEL, Power Point and Project Manager experience

Accomplishments

Six Sigma Green Belt and ITIL certified

Work Experience

Night Shift Supervisor

March 2012 to Present

Allscripts - Westbury, NY

Responsible for the management of the night shifts operations in

supporting all the North Shore/LIJ hospitals. Areas of expertise include

managing of direct reports to perform operational support for the Data

Center environmental, Network support, PC/Servers support and applications.

Manage the NOC operation that performs the basic Network and PC/Server

functions to support the client's needs.

Data Center Manager

October 1992 to April 2011

ADI - Melville, New York

Responsible for the management, maintenance and security of the entire

company's Data Center that supported 130 stores in the US, Canada, Mexico &

Puerto Rico. Supervised and provided direction to direct reports regarding

Environmental, Mainframe (VSE/ESA version 4.3), AS400, Network, PC/Servers

and Help Desk. Provided daily support to ensure direct reports had

necessary tools to perform tasks efficiently. All scheduling, testing and

implementation of hardware and software was run through the Data Center

Manager. Responsible for managing of the three shifts that ran the

entire daily, weekly and monthly processes from Monday thru Friday, also

responsible for the weekend shifts and on-call 24/7. All production and

testing was run on the VSE/ESA system, AS400 & PC/Servers. Responsible for

all online applications to meet all SLA supplied by the business in

mainframe and PC/Server systems.

Accomplishments

Implemented with systems a scheduling package called BIM-FAQS scheduler and

automated all mainframe batch jobs, PC Functions and Server Apps. Cut

batch window and online downtimes from 6 hours to 3.5 hours to improve on

the SLA for when the online systems come up.

With the help of the Systems Group converted all tape datasets to the

CSI EPIC Disk Management system, saving the company the cost of media.

Only tapes being used are offsite backups to Iron Mountain for disaster

recovery on the VSE/ESA system, AS400 systems and the entire server backups

run on ARCSERVE.

Collaborated with the application group to convert all printed reports

to be sent electronically, saving the company $75,000 in printer

maintenance.

Changed the sprinkler system in the Tele/LAN room and converted to a

FM200 fire suppression system with the help of the HVAC and Fire

suppression vendors.

Hardware/Software

Hardware: Mainframes IBM System 390, ES9000, 3090, 3084, 4341 & Sys. 370.

Tape drives IBM TS1100, 3590, 3480, 3420 & Storage Tek 4410 and

4411(Silos). Printers: IBM 3160, 6400, 4247, 3800, 4245, 4248, 3211 & 1403.

Software: OS/MVS/XA & ESA, JCL, TSO/ISPF, UCC1, UCC7 (alsoCA1 & 7), CA-

Scheduler, BIM-FAQS Scheduler, VM/XA, DOS/VSE/XA & ESA, UNIX & AS400,

Microsoft Word, EXCEL, Power Point & Project Management and SiteScan2000

Environmental monitoring system.

Education

Nassau Community College Garden City, NY

A. A. S. Degree in Computer Science

Interests

Playing ice hockey, working out at the gym, umpire and boat cruises

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