Customer Service Care

Location:

Posted:

March 25, 2015

I r is Griselda Osorio Rivas

347-***-****, *******@*****.***

Objective

• To find a position that affords me the opportunity to grow professionally.

Experience

• King Teleservices / Bond Street Group, agency

Customer Care Representative, Janua ry 2015 to Ma rch 2015

• Manage clients complains about weather

• Manage clients complains about buildings issues

• Assisted customers by phone with ID NYC program

• Epay, El Salvador, San Salvador

Customer Care Representative, May 2013 to October 2014.

• Managed client problems.

• Educated client about products and services provide by the company.

• Trained client how to use the Epay system onsite.

• Assisted customers by phone with technical problems.

• Educated clients regarding the terms of each of the products.

• Assisted client with billing issues involved English and Spanish.

• Dell computers, El Salvador, San Salvador,

Customer Care Representative, October 2007 to Jan 2013

• Managed client problems.

• Trained customer service department on the different tools and services.

• Educated client on company policies and regulations.

• Explain features and contrasted different models.

• Educated client on the terms of their warranty involved English and Spanish.

• Honda, El Salvador,, San Salvador,

Secretary, October 1999 to June 2001.

• Provided merchandise quotes for customers.

• Manage client invoices and received clients phone calls.

Education

• Centro Cultural Salvadoreño, from 1994 to 1997

Bilingual Secretary, San Salvador, El Salvador.

• Graduated with high school diploma

• Focus study computer

• Technology University, from 1999 to 2007

• Study Law, 45 subjects completed of 52 .