Customer Service Assistant

Lisa M. Rizzo

Brooklyn N.Y *****

Cell 718-***-****

************@***.***

Employment History

Nova Dental Care of Brooklyn LLC Title: Office Manager, Payroll, Billing

**** ***** ****** ********, NY 11226

718-***-****

April 2012 - Present

5th Avenue Dental Assoc. L.L.P Title: Assistant, Front Desk, Billing

7815 5th Avenue Brooklyn, NY 11209

718-***-****

May 2002 - March 2012

Dr. Robert Oculato D.D.S Title: Assistant

2 Maple Avenue Clintondale, NY 12515

845-***-****

March 1997 - May 2002

CAPABILITIES

DENTISTRY

I HAVE GAINED MUCH EXPERIENCE IN THIS FIELD IN THE PAST 16 YEARS. SOME

OF MY EXPERIENCE INCLUDE FOUR HANDED DENTISTRY, ORAL SURGERY,

PERIODONTICS, PEDODONTIST, ENDODONTICS, ORTHODONTICS AND GENERAL

DENTISTRY, TAKING IMPRESSIONS, POURING UP MODELS, BLEACHING TRAYS,

TEMPORARY CROWNS, DIGITAL RADIOGRAPHS, ASSISTING WITH THE USE OF

THE BIOLAZE LASER DRILL, TAKING BLOOD PRESSURE COUNTS FOR PATIENTS

BEFORE AND AFTER SURGERIES ALONG WITH THE RECORDS OF RECALL EXAMS

AND MEDICAL HISTORY UPDATES. I HAVE ALSO HAD TRAINING IN THE USE OF

THE CEREC MACHINE FOR IN HOUSE CROWN MAKING, LAMINATES, AND ALSO

INLAYS/ONLAYS. I HAVE BEEN TO SEVERAL SEMINARS FOR PATIENT EDUCATION,

AND PRACTICE MANAGEMENT.

RECEPTION

ANSWERING MULTIPLE PHONE LINES, SCHEDULING AND RESCHEDULING

APPOINTMENTS, PULLING AND FILING CHARTS, ELIGIBILITY, TREATMENT

PLANNING, RECALL MANAGEMENT, AND POST OPERATIVE PHONECALLS.

MANAGEMENT

MANAGING STAFF SCHEDULES, HIRE/FIRE EMPLOYEES, CREATE OFFICE POLICIES

AND DRESS CODES, TRAINING AND WEEKLY STAFF MEETINGS, PAYROLL

REPORTS, BILLING, PRE-AUTHORIZATIONS, MONTHLY STATEMENTS, ORDERING

OF OFFICE SUPPLIES, INVENTORY CONTROL, AND FINANCIAL PLANNING WITH

CARE CREDIT AND CHASE FINANCING. MY EXPERIENCE ALSO INCLUDES THE

RENEWING OF DEA PAPERS, LIABILITY INSURANCE, MALPRACTICE INSURANCE,

AND INSURANCE CREDENTIALING.

OBJECTIVE

I AM A VERY FAST LEARNER AND I LOVE THE WORK I DO. I ENJOY TAKING THE

TIME TO INTERACT WITH THE PATIENTS AND ESTABLISH A PROFESSIONAL

RELATIONSHIP WITH THEM. I WORK WELL IN MULTI-TASKED ENVIRONMENTS

AND AM A TEAM PLAYER. AS AN EMPLOYEE, I WILL DO MY BEST TO BE A PART OF

THE TEAM AND PUT MY FULL POTENTIAL TO WORK. I’D LIKE TO EXPAND MY

EXPERIENCE WITHIN THIS FIELD AND HOPE TO HAVE THE OPPORTUNITY TO

ADVANCE MY FULL CAPABILITIES INTO AN OFFICE THAT I KNOW WILL NOT ONLY

BENEFIT ME, BUT THE DOCTOR AS WELL.

References Furnished Upon Request

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