Medical Receptionist
Resume:
Shakira Fogg
Newark, NJ *****
Cellular 973-***-****
Home 973-***-****
***********@*****.***
QUALIFICATIONS SUMMARY
Problem solving, leadership, and communications skills are some of the qualities developed from my experience as an administrator,
a supervisor, a teacher, and a customer skill relations representative. Effectively motivate others on all levels in the achievement of
individual and organizational goals. Recognized for powerful communications skills handle high-pressure situations in a professional
and effective manner and use strong computer skills in a daily activates
EDUCATION
B.S., Health Service Management September 2013
Berkeley College, Newark NJ, GPA: 3.8, Major GPA: 3.8 - Dean's List, Extracurricular activities include positions of leadership as
well as additional work on teams and committees.
PROFESSIONAL EXPERIENCE
Medical Receptionist July 2014 to Present
Summit Podiatry, New Providence - Comprehensive knowledge and experience in group facilitation. Computer literate. Proficient in
Word, Excel TrakNet 2.0 and 3.0. Business generalist with record of achievement in applying marketing, administrative and human
resource skills to effectively manage projects and ongoing operations. Coordinated calendars and shared strategies and information.
Accepted increasing responsibility demonstrating flexibility and ability to learn quickly compared data on claim applications with
policy statements and other company records to ascertain completeness and validity of claim. Discussed cases with physician and
other health professionals to prepare comprehensive patient care plan. Educated patients about disease prevention and health
promotion activities. Supervised medical care in employee health, acting as a consultant to the administrative head of employee
health and to the personnel director.
Human Resources Administrative Assistant September 2013 to June 2014
Future Project, Plainfield - Accepted increasing responsibility demonstrating flexibility and ability to learn quickly. Answered staff
inquiries and advised personnel on administrative and clerical matters. Arranged interview schedules, reserved rooms, contacted and
scheduled consultants. Assisted office manager in a variety of office duties including answering a multi-line telephone, taking
accurate messages, greeting clients, distributing mail; assisted the office secretary in ordering supplies, filing, faxing, and copying.
Coordinated collection and preparation of operating reports, time-and-attendance records, and statistical performance data. Duties
involved data entry and filing.
Store Manager August 2011 to August 2013
Family Dollar, Newark NJ - Ability to recruit, motivate, and develop long-term employees. Ability to communicate effectively with
customers, management, and staff. Adept at addressing work processes and new systems, and coordinating task force projects.
Ability to prioritize, delegate, and control administrative work flow to manage projects or entire business. Brought a diverse group of
people together to pursue a common goal and developed a strong, productive, and cohesive team. Continually evaluated work
progress. Communicated with vendors to ensure compliance with company expectations and standards. Established policies and
procedures outlining the project's operation and function. Ensured project goals and objectives were accomplished in accordance with
outlined priorities, time requirements, and funding conditions. Experienced in strategic planning, design development, entitlements,
budgeting, estimating, critical path scheduling, contract negotiation, procurement, and administration. Handled multiple projects
simultaneously and met all deadlines. Increased productivity and accuracy of group work by 93% through improvements in customer
service.
Assistant Support Counselor April 2005 to November 2008
Community Access Unlimited, Elizabeth NJ - Trained staffed and develop highly effective teams, assisted clients with accessing
community resources, Conducted, provided outreach and home visit service for project participants, Developed and coordinated
vocational training for residents, Facilitated a group coping with depression using a cognitive behavioral approach. Provided
individual counseling to adults with varied issues, Gave out Medications to adults
Lead Customer Service Representative January 2003 to March 2008
Cablevision, Newark NJ - Achieved strongest volume growth in the history of the company, Developed lucrative business
relationships with clients, Managed several top accounts, Ability to communicate effectively with customers, management, and staff,
Business generalist with record of achievement in applying marketing, administrative and human resource skills to effectively
manage projects and ongoing operations, Consistently recognized by management and peers for producing high quality work,
Demonstrated effective and consistent technical support
BILLING AND CODING INTERNSHIP March 2012 to September 2012
University of Medicine and Dentistry of New Jersey, Newark NJ - - Accurately processed and invoiced orders to customers.
Achieved cash recovery goals in 30 and 90 day aging categories. Achieved profitability on schedule and well under budget.
Accustomed to fast-paced, high-pressured positions, demonstrated ability to prioritize multiple tasks, meet deadlines, and provide
quality service. Answered staff inquiries and advised personnel on administrative and clerical matters. Assisted billing processors by
posting payments and processing charges Assisted office manager in a variety of office duties including answering a multi-line
telephone, taking accurate messages, greeting clients, distributing mail; assisted the office secretary in ordering supplies, filing,
faxing, and copying. Composed, edited, and produced memos, reports, and other correspondence, including transcription of
confidential material from handwritten sources. Coordinated collection and preparation of operating reports, time-and-attendance
records, and statistical performance data. Developed correspondence and assisted office manager. Developed filing and bookkeeping
systems. Developed lucrative business relationships with clients. Directed heavy telephone volume, ensured accurate recording and
delivery of messages, tracked employees' availability within the office, performed general office administration, and typed letters and
reports. Handled busy telephone system, screened calls, made appointments, and acted as a customer service representative provided
support to management, handled routine administrative work, coordinated statements, maintained records, and tracked information
customers.
HONORS AND AWARDS
National Honor Society, National Honor Society, National, 2008 - Founded in 1984, NTHS is a non- profit organization established
to recognize excellence in workforce education and award scholarships to it members. NTHS membership is now considered
America's highest award for excellence in career and technical education.
As a member of the National Technical Honor Society, I Shakira Fogg demonstrated the skills, ability and commitment required by
today's quality-driven business and industry.
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