Customer Engineer
Resume:
CINDY K. CHISSUS
PALM HARBOR, FL 34683
************@*****.***
727-***-**** HOME
OR 727-***-**** CELLULAR
EXPERIENCE
EDUCATION
Account Executive February 2007 – Associate of Applied
Present Science, Electronic
Engineering
SCC Soft Computer, Clearwater, Florida
SCC Soft Computer is one of the l eading suppliers in the U.S. of laboratory and clinical information systems for the
June 1994
healthcare industry. They offer Laboratory, Blood Services, Outreach and Genetics information systems.
Responsibilities include providing a variety of services within an assigned territory and developing
ITT Technical
customer relations. Services include management of projects, financial planning, quote and software Institute, Tampa,
change requests. Responsible for identifying any issues that affect the customer and escalate for Florida
resolution within the organization.
Skills
Currently managing 21 hospitals or laboratory systems. Ensure stability of live software. I
responsible in keeping client loyalty to SCC products. Interaction with CIO’s, CEO’s, CFO’s, and Advanced in
Microsoft Office
Laboratory Directors to ensure the highest quality software and support are being delivered.
Word
Listening to the customers’ goals for the future and matching it with products SCC has or can
Excel
develop to help the customer achieve their goals Access
Power Point
Additional responsibilities are: Publisher
• Arranging Travel for Technical Support Specialists Previous Experience
with
Lotus 123
• Scheduling conference calls
Lotus Notes
Lotus WordPro
• Preparing Agendas and finalizing Minutes
• Monitor future billing forecast and billing milestones
--
• Contact with customers to ensure their satisfaction Certifications
• A+ Certified,
Follow up on quotes and contracts sent
CompTia
• Assisting in annual corporate convention
IBM Certified Field
• Responsible for training the department on technology, organization, follow up and Engineer in
maintaining customer satisfaction. Desktop, Laptop,
Point of Sale, and
Self Serve stations
Dell Certified
Gatekeeper September 2006 – February
System Engineer in
2007 Desktop & Laptop
SCC Soft Computer, Clearwater, Florida systems
For the field engineers, system engineers and Oracle database administrators, my job was to analyze
tasks as they are entered into bins for correct assignment based upon skills, priority and time. Work
Certifications
with clients and Engineers during critical issues to minimize downtime. Coordinate installations of
Resume – Cindy Chissus Page 1
software and hardware for clients systems. (Continued)
Certified Customer
Service Professional
by Service
Field Service Repair Technician May 1995 – August Strategies
2006
IBM, Tampa Bay Region, Florida
IBM is the industry leader in laptop, desktop, point of sale computer technology.
Daily work including troubleshooting and repair of Point of Sale/Retail computers, self-
checkout stations, workstations, laptops and software. Worked with helpdesks to ACTIVITIES &
communicate problems and resolution. Ensured customer satisfaction at the conclusion of AWARDS
every service call. Maintained a parts inventory and company van. Educated customers on
maintenance and usage. Volunteer, The
Alzheimer’s
• Awards for excellent customer satisfaction and leadership skills.
Association. Team
• Participated in focus groups to streamline paperwork for technicians. Captain for local
• Focal technician for new technicians. Provided OJT to “learn the ropes” fund raising &
• Managed a team of 8 employees for Non-IBM product home repair. Included support.
scheduling of hours worked, training and ensuring customer satisfaction of the
Volunteer Tutor for
employees’ work.
SCC’s Overseas
employees. Assist
Vice President September 2004–
in American
Present customs, foods,
High Point Well Drilling, Palm Harbor, Florida business and
language.
As co-owner of High Point Well Drilling, my job is to increase our business name in the
Tampa Bay area. Through some changes in computers, website, Facebook, cell phones and Noted by SCC for
continual education
cloud storage, our business has nearly doubled over the last several years. Daily work
provided to new
includes employees and to
customers.
• Scheduling of work to be performed
• Several awards
Maintaining office supplies and construction materials
provided from client
• Fleet maintenance and purchases
accolades.
• Marketing brochures, promotion materials and event planning to frequently show our
name in the community.
• Creation of website and Facebook. Using these tools to promote the business in Tampa
Bay.
• Basic accounting
• Purchase computers and field technology.
Resume – Cindy Chissus Page 2
Resume – Cindy Chissus Page 3
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