Customer Service Sales

CURRICULUM VITAE

Mercy Victor K. Netaji Road

Edappally

Cochin-682024.

Mobile:-902*******/938-***-****

Mail ID: - *.*******@*****.***

CAREER OBJECTIVE:

To prove my talents and work with full involvement for the organization’s

growth, co operate with the management to achieve the organizational goal and to

work in a team.

WORK EXPERIENCE:

Search Management & Information Services (P) Ltd. Kochi.

Designation: Centre Head.

Duration: November 2014 t till date.

Responsibilities:

• Lead a team of HR recruiters, Sales, Marketing, Administration etc.

• Ensure and maintain staff retention.

• Business Growth of the company.

Jaison’s Fitness First, Kochi.

Designation: Center Manager.

Duration: From July 2012 till September 2013.

Responsibilities:

• Lead, manage and supervise the employees (Marketing, Sales, Customer Service,

Accounts, IT, HR, House-keeping, Physiotherapist etc.)

• Advise on working conditions.

• Resolving problems.

• Assessing performance.

• Training.

• Delegating.

• Budgeting.

• Implementing policies and procedures.

• Ensuring a safe workplace environment.

• Lead the organization to success.

FitnessOne, Coimbatore.

Designation: Asst. Manager –Corporate Sales / Training Manager

Duration: From January 2008 till March 2009.

Responsibilities

• Meet the Corporate Companies, IT, Educational Institutions, Clubs, Apartments, Hospitals,

Villas etc. & set up FPO (Fitness Processing Outsourcing).

• Generate Leads through various sources.

• Conduct Seminars, Presentations, put up Kiosk to create awareness on Health & Fitness.

• Visit the Franchises in Coimbatore & ROC on a monthly basis & give them training on

Sales Skills & Customer Support.

• Train the staffs @ FitnessOne franchises & PINK about Sales, Marketing & Customer

Service.

FitnessOne, Coimbatore.

Designation: Membership Co Ordinator / Customer Care Head

Duration: From September 2005 till December 2007.

Responsibilities

• Convert the In House Walk Ins into Sales by showing them the Centre, explaining the

facilities & guiding them to take a suitable package.

• Convert the telephone enquiry into Sales by inviting them to the Centre, give them

complimentary pass & selling the suitable package.

• Generate Leads by getting Referrals from In House clients & convert into Sales.

• Meeting Corporate Companies for corporate tie ups with FitnessOne as well as work on

Cross Promotions.

• Check on a regular basis “The Member Feedback Form” as what are the queries,

complaints, suggestions or feedback of the clients & take necessary steps.

• Ensure that all clients are happy with the services / facilities provided by FitnessOne.

• Interaction with Customer Segment team in Chennai on a monthly basis as how to improve

on the services, training required for the employees etc.

• Send Monthly as well as Quarterly report on Sales & Collections; i.e., the total Sales &

Collections for each Month & Quarter, total walk in & conversion rate, Leads generated,

Cross Promotions, Customer feedback.

Airtel, Cochin.

Designation: Call Centre / Customer Care Executive

Duration: From June 2002 to December 2004.

Responsibilities

Handle the Walk Ins who come for enquiry in the Lobby, explain about the various schemes &

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sell the connection. (Can be Pre Paid, Post Paid or corporate).

Handle In Bound as well as Out Bound Calls; (Calls can either be Welcoming calls, PR calls,

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Enquiry calls, Complaints, Suggestions or Sales Calls).

Send Weekly as well as Monthly report for both Inbound & Outbound calls to the GM.

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COMPUTER KNOWLEDGE:

WINGS – Introductory Course in Computers, Star Net Communications, Kerala.

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OOPS with C++, Benz InfoTech, Kerala.

•

OTHER CERTIFICATION:

• Certified as the “Best Employee for the month of January 2007” in

FitnessOne, Coimbatore.

Certified as the “Best Sales Person” during August September”07 Cash Bash.

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Certified as the “Best Employee for the month of April 2008” in

•

FitnessOne, Coimbatore.

Successfully completed the “CMS International Club College Course”.

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EDUCATIONAL QUALIFICATION:

%

COURSE INSTITUTION UNIVERSITY/ YEAR OF

BOARD PASSING

B.A. (Communicative English) St. Teresa’s College, Mahatma Gandhi 2001 68

Ernakulam, Kerala. University %

Pre Degree (Eng. Literature) St. Teresa’s College, Mahatma Gandhi 1998 65.6%

Ernakulam, Kerala. University

Al Ameen Public CB 63

All India School of Secondary School, Ernakulam, SE Syllabus 1996 %

Education Kerala.

HOBBIES:

Interacting with people & knowing about them.

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Learn new things. (Especially in Sales, Marketing and Customer Service segment).

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Arts & Crafts

•

Listening to Music

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PERSONAL TRAITS

Date of Birth : 15 / 10 / 1980

Languages Known : English, Tamil, Malayalam & Hindi.

Nationality : Indian.

Gender : Female.

Marital Status : Married.

DECLARATION

I hereby declare that the above details are true to the best of my knowledge.

Mercy Victor

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