Helder Meneses, 250-***-****

cell

(***)***-

**** ****

Crawford Bay, BC

acovi4@r.postjobfree.com

Highlights

** ***** ** *** *********** and Customer Service industry

** ***** ** ******** ** Food and Beverage

6 Years as Owner Operator- fine dining restaurant

Service professional experienced in multi facet's of F&B

service

Director of Food and Beverage - Golf Resort, with strong initiative and

desire for personal achievement. Well versed in Planning and Organizing

with the skills and determination to maintain a successful, profitable,

high quality business.

Grounded in 25+ years of experience, successfully managing restaurants in

remote locations and small environments. Highly motivated to produce

exceptional service, quality experiences and world class facilities.

A Team Building, performance-driven, goal-oriented leader. Fosters an

organization, where passionate, competent and focused individuals are given

the tools, guidance and techniques to make a difference. Produces a high

performance culture where ownership and accountability is evident;

initiative and results are rewarded.

Property and Infrastructure Manager with a propensity for maintaining

elements of the property and service calibre to a high standard while

prioritizing resources to reduce wast and time.

Successful Banquets Manager who has taken many large scale functions from

conception to completion overseeing, planning, costing, labour, equipment

and other resources efficiently and effectively. Experience with all sizes

and makes of groups and varieties of events. equipment.

People Management: Providing leadership and supervision to team members,

recognizing and assisting in maximizing each individual's, as well as the

group's potential. Keeps in mind 'quality of life' focus for all

colleagues.

Environmental Stewardship: identifying best practices and implementing

changes to create ecological benefit and limit negative impact. Using

sound reasoning and judgement when implementing counter measures or

preventive action.

Financial Management: Consistently maintains a budget suited for the

property while balancing the expectations of the guests and the investors.

Guest and Client Relations: Experience as Food and Beverage Director lends

to a well-rounded skill set, aptly suited for sales and public relations.

Helder Meneses

page 2

Experience

Food and Beverage Mike Wiegele Heli-Skiing

Resort 2014-15

Seasonal resort company. Everything food and beverage with special

knowledge in wine sales. Catering to high end private clientele.

Director of Food and Beverage Kokanee

Springs Resort 1998 - 2013

Kokanee Springs is the original Kootenay destination golf resort. Along

with the championship 18 hole golf course, the 750 acre property includes 2

lodges, 4 cottages, a 12-unit villa, clubhouse with restaurant, halfway

Kiosk, banquet facilities, meeting rooms, golf shop, beach and leisure

facilities. My role included the following responsibilities:

. Oversee 3 outlets, including catering and 40 staff

1. Clubhouse full service restaurant, 66 seats

2. Patio deck, 66 seats

3. 10th tee kiosk 30,000 rounds)

4. Meeting room and banquet catering

5. On course beverage services

6. In room and off site catering

. Manage all aspects of service delivery for the resort

. Work with GM and Vice President to design and implement $750.K operating

budget

. Report and communicate progress as part of the Operations Committee.

. Create special events - tournaments, functions and value added programs

for guests

. Schedule all departments in conjunction with operating budget and service

requirements

. Manage daily revenue and design marketable products and services to

enhance sales

. Serve on HR Committee and Staff Council

. Create and implement policies manual

. Manage and evaluate supervisors and line staff

. Liaise between Executive and staff for optimal service culture

Owner / Manager Heaven's Gate Restaurant

1992- 1998

Developed and operated an upscale restaurant in the intimate tourist town

of Bragg Creek Alberta. Knowledgeable in all areas from accounting to menu

engineering and delivery of fine food, wine and spirits. Experience in

peripheral aspects of advertising, promotions, cost control, inventory

control, computer skills, and community service. Operational experience in

hiring, training, evaluating and discipline of all staff.

. Sales and Marketing of year around property including creating attractive

packages for special events.

. Oversee property maintenance operations and standards.

. Manage staff of 15 personnel - train, supervise, evaluate.

. Design and implement annual operating budget, and annual capital budget.

. Control expenses, maintain budget while improving service and guest

satisfaction.

. Stimulate productive, collegial working environment - build a strong team

with limited turnover.

Helder Meneses

page 3

Food and Beverage Manager Wintergreen Golf and Ski Resort 1989-

1992

Responsible for all related food and beverage duties including staffing and

promotions of this year around resort located in the tourist town of Bragg

Creek. Winter operations consisted of cafeteria and lounge and on course

functions, booking groups and planned events as well as planned menus and

packages. The summer golf operations included tournaments and banquets

operations of the lounge and full service restaurant concessions and

beverage cart.

. Reduced staff turnover and improved service delivery.

. Synchronized summer and winter operations for improved efficiency.

. Improved group booking systems for sales and customer satisfaction.

. Successfully implement the changeover of point of sale computer system.

. Introduce and actuate database management for improved sales and

forecasting.

Other Employment

Skyline Plaza Hotel (Raddison Plaza)

1986-1989

Maitre D

Calgary, Alberta

As Maitre D of this French Service formal dining room, was responsible for

training of new employees and acquired extensive knowledge of fine dining

and food and wine. Occasional bartending and banquet service at the

attached Calgary convention centre.

LaCaile on the Bow 1985 -

1986

Waiter, DJ

Calgary, Alberta

Claudio's Manhattan Club

1984 - 1885

Bartender, DJ,

Calgary, Alberta

Education

Bishop Carroll High School 1980

-1984

Advanced diploma

Calgary, Alberta

Various Courses related to the hospitality industry including,

Serving it right, WHIMS, Food Safe, Level 1 first aid

Computer skills: Various POS and restaurant systems. Microsoft programs

including Excel, Word, Publisher and Paint.

Helder Meneses

page 4

References

Greg Garbula - Vice President

Kokanee Springs Golf Resort, 250-***-****

Brian Wuzinski - Manager

Wintergreen Resort 250-***-****

Sam Anderson - Contractor

Crawford Bay, BC 250-***-****

Ken Munroe - Businessman

Priddis, Ab 403-***-****

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