Customer Service Sales

Omer Qureshi

*-*, ***** * *.E.C.H.S.Karachi Pakistan. Tel: 030*-*******/021*-*******

Email: ****.***@*****.***

Profile:

A highly astute and responsible individual, who has the aptitude to succeed in an extremely competitive

environment whilst consistently striving to achieve meritorious standards of work, seeking to pursue a

successful career with an ability to achieve bottom line results for an organization,

Career History:

1 LINK (GUARANTEE) LTD.

Assistant Manager- Business Development Unit 2014-Till Date

Handling Client Services for all the assigned clients.

Managing relationship with the Global Payment Schemes including VISA, MASTERCARD,

UNIONPAY and JCB.

Successfully increased BPS (Bill Payment System) portfolio by on boarding high value clients

(including MEPCO, Mobilink, Jade E Services, Jubilee Life Insurance, Shaheen Air and LUMS).

Which successfully raised per month transactions to over 1m.

Establish and maintain positive, beneficial and constructive relationships with key client contacts

and influence client preference for 1LINK through provision of valuable business solutions.

Identify opportunities with defined customer segments. Create, prioritize and manage a “pipeline”

of opportunities.

Writing business and marketing proposals, technical concepts, white papers and product papers

Prioritized projects and scope of work and determined strategies for managing work flow.

Meet with business stakeholders to discuss, define and capture requirements.

Manage expectations with regard to delivery and scope with relevant stakeholders.

Recommended marketing plan based on product and trend objectives to optimize volume/share and

revenue growth.

Act as key resource and centre of expertise for team members, employees and clients/partners to

ensure all communications adhere to Bank standards.

Keep the project manager and product committee informed of task accomplishment, issues and

status.

FAYSAL BANK LTD

TEAM LEADER (BUSINESS DEVELOPMENT) 2011-2014

Working on corporate and consumer portfolio of RBS Bank; generating new business opportunities and

providing solutions to customer queries through liaising with all departments.

Achieving targets pertaining to Retention, Activation, Spend & Banc assurance of Credit Card /

BTF and Branch

Assisting in Implementation of strategies for business development through launch of new

promotions to the existing card and branch portfolio.

Designing low cost, effective and motivational campaigns to increase overall sales.

Develop insight into the requirements of a market segment and formulate strategies for

incorporation into product roadmaps.

Identify and fulfil customer needs through selection of relevant product.

Conduct Daily meeting & performance reviews sessions and make Future action plan

RBS BANK PAKISTAN (formally know as ABN-AMRO) 2009- 2010

TEAM LEADER (BUSINESS DEVELOPMENT)

Responsibilities:

Initiating & Managing Strategic Relationships with Internal and External Customers.

Offering business and personal products to customers.

Managed cross selling to major clients resulting in lower selling costs and greater revenue.

Compliant handling & Fault Identification.

Exceeding targets with high level of customer service.

Providing loans and overdrafts according to customer’s financial and business circumstances in

order to sustain businesses.

BUSINESS DEVELOPMENT OFFICER 2007 -2009

Responsibilities:

Part of the retention unit of credit card - unsecured assets of ABN AMRO bank

Taking part in all comprehensive training and regular refreshers for BDU staff

Be the part of the team retaining and activating customers.

Managed the monthly spend targets on credit card and increase the overall cards portfolio spend

Minimize the attrition rate of the portfolio and proactively retain existing customers

Achieved all targets pertaining to Retention, Activation, Spend and Banc assurance.

Involved in route cause analysis & developed strategies to pro-actively retain the customers

GERRY’S INFORMATION TECHNOLOGY 2006-2007

BUSINESS SUPPORT EXECUTIVE

Worked on achieving business growth by designing & implementing business strategies as per agreed

targets, co-ordinating, designing and implementing of promotional activities along with key account

management.

Responsibilities:

Co-ordinate and monitor sales efforts.

Ensure ‘Best Practices’ are adopted and all department members operate to highest professional

standards.

Efficiently administer customer problems and propose best solutions to clients.

Proposal drafting & submission to corporate clients.

Academic History:

Institute of Business Management (IoBM-CBM), Karachi. In Process

Master’s in Business Administration (MBA)

Sir Syed University Of Engineering & Technology, Pakistan 2002 – 2005

Computer Engineering

D.J Science (Karachi) 1999-2001

Intermediate

Saint Patrick’s High School (Karachi) 1997-1998

Matriculation

Skills:

Excellent interpersonal and communication skills

The ability to work individually as well as part of a team.

Driven to learn and apply new ideas and skills.

Problem solving

Proven ability to work to stringent deadlines

Able to adapt quickly to challenges and changing environments

Excellent customer service

Computer literate in all office packages including Ms excel, Microsoft word, Microsoft PowerPoint,

Microsoft access.

Languages: Urdu, English.

Achievements:

Have achieved my goals as a consistent Top performer in 2008-2009.

In addition: I have also participated in departmental presentations.

Attended training session, workshop on team building and extra circular activities.

Completed the course and preparation for Interconnecting Cisco Network Devices (ICND-CCNA).

Completed NJI Training for Banc assurance Product in 2009.

Establishing a new Bancassurance Benchmark of 15 MN in a quarter.

Project Business Development Unit:

Oracle Siebel CRM –sales Force Automation & Campaign Management

FAYSAL BANK

August 2011 – August 2012 (1 year 1 month) Karachi

Responsible for Sales Force Automation, Campaign management, End-to-end Sales Application

Management, Quality Assurance Management, Business Intelligence and real-time Reporting

Basic responsibilities:

• Working with vendor and sales managers in defining and shaping the business requirements.

• Implementing Business Process Flows according to Siebel environment

• Created Data Mapping rules & workflow for Assignment Mgmt.

• Gathering functional requirements & performing gap analysis

• Designing and documenting Application navigation with all LOVs, Screens, Views & Applets

User Acceptance Test (UAT):

• Creating & executing work plans and revisions to meet changing requirements, end-to-end

implementation, data migration and UAT testing

• Leading Pre-selected Project Team for UAT, consisting of 10 SMs, 18 BDOs, 6 QA agents and 2

Training officers for smooth testing & implementation

• Assigning individual responsibilities and schedule for project implementation

• Manages day-to-day operational aspects of a project and scope

• Analyse and troubleshoot problems and suggest optimum solutions

• Ensures project documents are complete, updated and stored appropriately

• Creating strategies for Business Continuity during UAT and after system launch

• Defining and maintenance of Menus, IDs, Roles and Users Responsibilities etc

• Design/review and execution of UAT test cases, Performance Test with successful sign offs and

generating change request if required

• Reviewing and managing quality assurance procedures

User Training:

• Scheduling training program and quiz for UAT and normal users and enforcing this plan to meet

deadlines.

• Conducting educational and training support to Siebel end users.

• Keeping assurity that all users are on equal wavelength.

• Develop application, systems and procedures documentation to be used by current staff and to help

train new hires

References:

Available on request

Contact this candidate