Manager Management

Anurag

Anurag Sharma

H/no.**, Sector-B, Vasant-Vihar,

Talab-Tillo, Jammu-Tawi (J&K).

Mobile. No. 980-***-****

E-mail: ********@*******.***,

**********@*****.***

Professional Profile

An accomplished BHM professional with over 18 years of rich experience in

Operations, Systems & Procedure designing, Pre-openings, Relationship

management, Business development and People management with well known

organizations in the hospitality sector. Presently designated as General

Manager with Leisure Vacations Karnika Resort, Dharamshala (Leisure

Hospitality Services Pvt. Ltd)

Holds the distinction of managing gamut of tasks pertaining to team

building, liaison, supply chain management, budgeting besides

organizing conferences & managing corporate clients. Ability in

harmoniously managing day to day tasks with a talent for planning,

operations, customer & vendor management, assessing cash flows,

planning & management across assignments in the line with industry

best practices.

Academic Record

1998. Bachelors Degree in Hotel Management, Mangalore University.

199*-****-** + 2 from J&K State Board, Jammu

1992-1993 10th from J&K State Board, Jammu

Professional History:

General Manager

LVS Karnika Resort, Dharamshala

(Leisure Hospitality Services Pvt Ltd)

From: January 2013 to till date.

> Joined at a pre-opening stage and reporting directly to the

Corporate Resort Head Operations & Chairman of the company based

at Chennai.

> Responsible for opening & managing full resort operations of a 3

star business/leisure resort with 45 Rooms, 60 covers Multi-

Cuisine Restaurant, 40 covers Roof top Restaurant, 01 Conference

Hall, Gymnasium, Holiday activity area with all the

indoor/outdoor recreational facilities.

> Responsible for hiring the team, setting up service standards,

procedures, departmental stocks, finalizing vendors, IDS

software installation, staff training sessions & obtaining

various licenses from the Govt. offices for the smooth running

of the resort at an opening stage.

> Managing all sources of revenues including the rooms, food and

beverage, housekeeping, engineering and other departments.

Ensure all departments are profitable and maintain strong

working relationships.

> Maximizes room revenues by anticipating and planning for market

shifts, participating in appropriate local/national sales &

marketing programs/efforts. Develops and maintains rapport with

key community, hospitality and travel related contacts to ensure

viable presence in the local/national business community.

> Responsible for sales actions. This includes

development/administration of the sales/marketing and revenue

management plan besides actual sales prospecting and completion

of sale calls. Responding quickly to changing market conditions

and revises strategic accordingly.

> Responsible for the successful performance of all F&B outlets.

Lead and coach the Food & Beverage operations teams in providing

exceptional guest service, colleague satisfaction and

profitability. Develop and implement promotional sales events

and activities. Honored with the prestigious Holiday IQ.com

award "India Says yes".

> Responsible for creating the resort's annual budget and monitors

the performance of the resort throughout the year. Evaluates

daily and monthly financial reports and knows at all times where

the resort stands against budgets. Liaising with auditors to

ensure monthly/annually MIS monitoring is carried out and

producing accurate financial reports to specific deadlines as

per brand's procedures.

> Established and maintained a proactive HR functions to enhance

the employees recruitment, motivation, training and development.

Ability to promote professional work habits, encourage staff to

act with integrity & recognizes this trait in others & rewards

them appropriately. Created a positive work environment in line

with company's values, vision and mission to produce a dynamic,

motivated and results-oriented workforce.

> Ensures resort is in compliance with company & brand

policies/procedures and local, provincial and federal laws and

regulations.

> Highly responsible for developing and implementing cost control

procedures, control systems for maintaining hygiene &

quality/service standards as per prescribed SOP's. Protects the

hotel and its assets through enforcing and maintaining a

preventive maintenance program.

> Ensuring high quality services to achieve customer delight by

extensive interaction with guest and quick resolution of

problems. Ensures Brand standards are part of the culture

throughout the hotel. Provides a professional image at all times

through appearance and dress. Ability to communicate effectively

in all situations from social media to financial reporting.

Resort Manager

Sterling Holidays Pine Hill, Mussoorie

(Sterling Holidays (India) Ltd

From: December 2011 to January 2013

> Joined Sterling Holidays as Resort Manager and handling Resort

Operations of 02 resorts Pine Hill, Mussoorie & River View

Retreat, Jim Corbett. Reporting directly to the Corporate Resort

Head Operations at Chennai.

> Managing overall resort operations of Pine Hill, Mussoorie with

80 beautiful rooms/cottages built in 05 acres land with 01 multi-

cuisine restaurant, 02 conference cum banquet

halls with recreational area and taking care of all the needs

and comforts of VTS, RCI as well as FIT guests.

> Managing operations of River View Retreat, Jim Corbett with 12

rooms and making sure that all the reports and systems are in

line as per the guidelines from the CO while based at Mussoorie.

> Managing both the resort operations with strong team spirit to

ensure that efficient and high quality service is provided to

the VTS members as per company's standards, procedures and

policies.

> Promoting Resort business, event management, corporate

incentives, conference from associations & corporate houses &

managing events end to end. Interacting with HOD's on daily

basis in areas of improving daily routine planning and also for

the up selling of the in-house available products to get more

revenue out of it.

> Coordinating with the Leadership Team, Resort Corporate, Resort

Managers, HSD-Regional Heads, CRS and Call Centre Heads for all

the new system follow ups and for the implementation at the

resort level. Coordinating with the CRS marketing teams for

upgrading the MICE business, Brand image & awareness in the

market for optimizing the business

> Guiding the resort UFC/Purchase Manager/Store Manager to follow

up the purchasing standards/specifications as per Centralized

Purchasing Contracts for various branded products.

> Highly responsible for the implementation and staff training for

the IDS hotel software system to make the resort operations

fully computerized.

> Responsible for optimizing profits by controlling F&B cost and

monitoring the quality standards of F&B service & maintaining

hygiene during daily resort operations.

> Managing all financial, cash flows, MIS reporting, budgetary

controls and P&L responsibilities through effective forecasting

and contingency planning for maximizing revenues.

> Developing, integrating & executing HR strategies, policies &

procedures as per the brands SOP are in the operating systems to

achieve greater customer as well as staff delights.

> Ensuring compliance with licensing laws, health and safety and

other statutory regulations are in line.

> Coordinating with the Project team for the ongoing renovation

work at Mussoorie Resort for the existing 80 as well as for the

upcoming 30 more rooms & other upcoming facilities & taking

handovers to meet the specifications/deadlines as per the

guidelines issued by the CO Project team.

General Manager-Operations

Royal Orchid Fort Resorts, Mussoorie

(Royal Orchid Hotels Pvt Ltd)

From: December 2010 to August 2011.

> Re-appointed by ROYAL ORCHID Management as GM-Operations and

reporting directly to the Corporate GM Operations and Managing

Directors of the resort.

> Responsible for pre-opening and re-launching of the resort for

welcoming the guests and the new management of ROYAL ORCHID as

per company's standards. Managing resort operations and giving

shore support to the new management with strong team spirit, to

ensure that efficient and high quality service is provided in

lines as per ROHL standards, procedures and policies.

> Ensuring the premises is in operative condition as per star

category of the unit as per core directions and strategies of

the brand and business for welcoming the guests.

General Manager- Operations

Fort Resorts, Mussoorie

(A unit of Sharda Properties Ltd)

From: August 2007 to November 2010

> Joined as a Manager Operations and rose up to the level of

General Manager-Operations. Managing full resort operations with

62 Rooms, 72 covers Restaurant/Coffee shop, 02 Conference halls

& Spa/Health club with indoor/outdoor recreational facilities.

Reporting directly to the Chairman & Managing Directors of the

resort.

> Responsible for achieving the revenue targets and to ensure unit

is managed, maintained and operate in a manner which is

profitable, cost effective and business oriented. Monitored

room's market share & improve revenues against budgets &

previous year's performance. Implemented IDS Software system in

all the operational departments & responsible for planning,

staff training & making the resort operation fully computerized.

> Ensuring profitability of F&B outlets and supervise all aspects

of Food Cost controlling and smooth operations by arranging and

combining resources with material and people management.

> Managing resorts financial accounting, cash flows, MIS reporting

system & liaising with auditors to ensure monthly/annually

monitoring is carried out and producing accurate financial

reports at specific deadlines.

> Drive a performance cultural through all levels of the

employees. Develop & integrate unit HR strategies & policies

within the framework as per Management norms. Conducting the

operational meetings with the entire HOD's daily to discuss

routine operation matters, sales targets, guest feedback/action

taken, and staff issues if any.

> Designing & implementing effective procurement schedules along

with finalizing the specifications of the materials. Identifying

and networking with cost effective & reliable Vendors/Suppliers

for purchase of requisite materials. Supervise all aspects of

Kitchen management including hygiene standards, monitoring food

production standards to ensure SOP's compliance.

> Responsible for regular follow-up with management and project

team for the ongoing new construction as well as renovation work

to meet the finishing deadline. Providing overall directions,

coordination and ongoing evaluations of operations with project

team & management. Ensure preventive & breakdown maintenance and

repair of the building and equipments.

> Maintained excellent liaison & relationship with local,

Government bodies and union leadership and industry associations

Front Office Manager-

Fortune Inn Riviera, Jammu

(Fortune Park Hotels, ITC Pvt Ltd)

Nov 2006 to July 2007

> Handling smooth departmental operations for FPHL's first

business/leisure hotel as "INN" segment in India as well as

Jammu's first branded hotel in the city with 33 rooms and

reporting directly to General Manager of the hotel.

> Handling smooth functioning of the department including goals,

budgets, plans and maintaining reports/ records. Supervised the

reservation team for achieving the forecasted budget. Ensuring

all the special rates, contracts with corporate companies and

tour operators has been signed and loaded in the system for the

smooth billing. Lead & Coordinated with Sales & Marketing team

for the corporate tie ups in the nearby industrial areas for

maximizing room revenues for achieving optimum Occupancies, ARR

& REVPAR.

Banquet Manager- Kamla Palace, Jammu

(Dubey Group of Hotels Ltd)

(April 2002 to July 2006)

> Responsible for pre-opening & overall in charge of one of the

leading banquet hall situated with 02 banquet halls measuring

(7750 & 5000 sq.ft) of area with 02 party lawns measuring (14000

& 9000 sq.ft) area with parking facility for 200 cars. Maintain

of patron silhouette & frank interactions with the guests to

share their views & improve the banquet sales.

Front Office Manager, Hotel Ambica-

Katra (Dubey Group of Hotels Ltd)

(August 1998 to March 2002)

> From 1998 started career as Front Office Manager with 03 star

facilities with 62 rooms, 01 multi cuisine restaurant & 24 hrs

room service. Handling full operations of the department with

good team spirit for building a respected environment between

front & back of the house operations to improve department

productivity & customer service.

Personal Details:

Date of Birth: - 18th June 1975.

Fathers Name: - Sh. J.R. Sharma

Sex: - Male

Martial Status: - Married

Nationality:- Indian

ANURAG SHARMA

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Professional Profile

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