Customer Service Administrative Assistant

CORRI JOHNSON

***** ******* **** *****, *****, MD 20774

Home: 240-***-****- *****************@*****.***

DOD SECRET GOVERNMENT CLEARANCE

Objective:

Administrative Assistant with over 15+ years of experience working in the

private sector and the Federal Government.

Summary of Qualifications:

. Strong Verbal and Written English communication skills.

. Extremely detail-oriented and able to successfully multi-task.

. Outstanding interpersonal skills and telephone etiquette.

. Ability to prioritize work an work on multiple projects simultaneously

. Work well under pressure and tight deadlines.

. Ability to work well in a fast-paced environment.

. Consistently apply good judgment and make good and responsible

decisions.

. Maintain the highest degree of confidentiality regarding all aspects

of work at all times.

. Demonstrate experience providing administrative support

Experience:

Diamond Solutions, Inc. - Fairfax, VA

DATA PROCESSING SPECIALIST 03/2014 - 06/2014

. Performed data base entry for Center for Food Safety and Applied

Nutrition Adverse Event Reporting System (CAERS).

. More than a 97% data entry accuracy rate.

Contracting Resource Group Arlington, VA

Data Entry Specialist 07/2013 - 11/2013

. Entered various types of data included, financial and personnel

information into computer databases, in accordance with established

guidelines.

. Verified and entered data for accuracy, revised, adjusted and/of

corrected information to maintained accuracy.

. Assisted department employees in completing and submitting computerized

forms in a timely manner.

KS Consultants, Inc.

Fairfax, VA

Sr. Administrative Assistant 10/2012 - 05/2013

. Maintained accurate and detailed calendar for the Senior Executive

Director, managed and logged incoming schedule request, re-scheduled

meeting upon request, proactive communicate changes.

. Organized internal and external meetings, included notified attendees,

reserved conference rooms, handled logistics, set up conference rooms

and video-conference, drafted and distributed agendas, created minutes

as needed, collaborated with other assistants to successfully

coordinated schedules across teams and scheduled all team meetings.

. Received and distributed incoming mail, reviewed and evaluated mail to

identify those items required priority attention.

. Managed some travel arrangements and reservations.

. Provided logistics analysis and day -to-day support for the Senior

Executive Director in the Maritime Administration Department.

. Provided administrative support to the Contract Officer Representative

(COR) and the Administrative Management Program.

. Participated in meetings and provided administrative support on

operational management matters.

CTI-Global Solutions, Inc. - Largo,

MD

General Clerk 11/2011 - 07/2012

. Answered telephones and transferred to appropriate staff member

. Meet and greeted clients and visitors.

. Created and modified documents using Microsoft Office

. Performed general clerical duties to include but not limited to:

. Maintained hard copy and electronic filing system.

. Signed for and distribute UPS/Fed Ex/Airborne packages.

. Delivered burn bag to the Carrier.

. Supported the lawyers in assigned projects based work

. Scanned documents into the SECRET DOD Database.

. Filed Legal Documents in the file cabinet for the lawyers.

. Assisted with inventory projects included tracking furniture inventory

and furniture depositions.

. Redacted documents and made corrections.

. Maintained supplies and assisted with the Secretary and lawyers any

projects as directed.

BTL Technologies, Inc. San

Antonio, TX

Administrative Support Specialist 02/2011 -

08/2011

. Greeted, received and assisted office visitors, escorted them to the

meeting place.

. Processed mail to included retrieval, opened, inspected, distributed

and picked up for mailroom delivery.

. Established and maintained both hardcopies and computer based files.

Performed routine filing of various office data/record files.

. Prepared, reviewed and edited correspondences such as forms letters,

reports, tables, spreadsheets and other printed material.

. Assisted with the preparation of materials needed for conferences,

appointments, travel, meetings and telephone calls.

. Managed office calendars to support planning and coordination of office

events, functions, meetings, work requirements and other noteworthy

calendar topics.

. Assisted with meeting agendas, arranged meet-me numbers and conference

room schedules coordinated meeting material and pantry items, taken

meeting notes and produced a post-meeting report for approval and

distributed, tracked meeting action items for disposition.

TerraHealth, Inc.

San Antonio, TX

Administrative Support Specialist 12/2010 -

02/2011

. Prepared a variety of letters, memos and reports using word

processing, spreadsheet or database software. Answered and relayed

telephone calls and taken messages. Received and directed visitors.

Resolved inquiries via telephone, email, correspondences, or in

person. Organized, managed, coordinated and monitored tasks to meet

deadlines.

. Established and maintained files and records. Sent, sorted and

distributed mail. Photocopied and faxed information. Scheduled and

maintained calendar of appointments, meetings, travel arrangements and

itineraries, project planner. Planed and scheduled on-site and off-

site meetings and conferences. Ordered and maintained office

supplies. Maintained inventory of internal and external supplies and

communication materials.

. Assisted staff in various activities such as coordinating information

flow, prepared materials for distribution, completed and processed

expense reports, reimbursements and other forms, handled and processed

sensitive and classified materials, created and maintained databases,

files, and reports.

. Reviewed and proofread documents, reports and files. Assisted in the

preparation and control of records, statistics and reports regarding

operations, timelines and deliverables.

. Performed administrative support for the Department of Defense

Security Team and assisted in the issuance of Security Processing.

. Performed support for event planning activities and provided

logistical support for media/security activities.

U.S. Department of State Arlington, VA

Administrative Support Specialist 11/2010 - 12/2010

. Provided in-person and over-the-phone customer service to passport

applicants.

. Utilized computer operating systems to process document preparation,

created of document batches document imaging.

. Scanned and reviewed, retrieval of individual application information,

data entry, book printing, generated of mailing labels and sorted and

affixed postage to sealed envelopes.

. Operated a variety of office equipment in the preparation, processed

and mailed of passports and related documents.

. Communicated with internal and external U.S Department of State

employees to ensure all customer service issues were resolved in the

timely matter.

Protection Strategies, Inc. Arlington, VA

Administrative Security Technician 02/2009 - 09/2010

. Assigned Homeland Security Presidential Directive 12 badges to the new

employees and contractors at U.S. EPA Headquarter in Washington, DC

and the off-site Crystal City Location.

. Printed out other issued badged (non-Homeland Security Presidential

Directive 12 badges using the AWARE System. Logged and mailed HSPD-12

badges to EPA's regional facilities.

. Scheduled HSPD-12 badge activations with U.S. EPA personnel (employee

and contractors).

. Created electronic and manual fingerprints for all Environmental

Protection Agency's employees and contractors into the Identix System.

. Created badges for all Environmental Protection Agency's employees and

contractors into the MDI System.

. Created special Access and Barred Notices for All Environmental

Protection Agency Employees and contractors.

Professional Skills:

. Proficient in MS Office Suite and various timekeeping and payroll

systems

. Familiarity with administrative security requirements (badging,

fingerprinting, IDs)

. Input to coding Common Access

Cards (Homeland Security

Presidential Directive 12)

. Typing Speed: 55-60 wpm

Education:

. Career Technical Institute, Washington, DC (06/2009)

o Office Administration (Diploma)

References:

. Available on Request.

Contact this candidate