Customer Service Representative

**** *.* *** *** Apt. *, Miami, FL *****•786-***-****•************@*****.***

Latoya Monique Horne

Profile

Dynamic, passionate, results-oriented student with experience in Customer Service, Call Centers, Microsoft Word,

Excel, and Power Point. Works well under pressure with the ability to demonstrate effective problem solving skills,

multitasking, and inputting data. Seeks to work in a professional environment where both practical and technical skills

can be utilized.

Experience

Cummings- Grayson & Co.

03/2014- 05/2014 Miami, FL

Intern Office Clerk

• answer phones, filing, data processing, faxing, envelope stuffing and mailing, message delivery, running

errands, sorting incoming mail

Wendy’s

03/2012-10/2012 Miami, FL

• Excellent customer service skills, good interpersonal skills to deal efficiently with patrons, coworkers and

general public

• Professional appearance and manners, ready to work varied shifts, including weekends and holidays when

needed

• Take customers’ orders correctly and accurately, prepared food as ordered in a timely manner

Burger King

05/2010- 11/2011 Miami Beach, FL

Team Member

• Greet customers, maintain friendly atmosphere, and maintain stores upkeep.

• Operate POS cash registers, tally registers before and after shift, end of day shift report.

• Prepare meals to order, prep daily food as needed, maintain cleanliness at all time while food handling.

Walgreens

04/2009-07/2009 Miami Lakes, FL

Pharmacy Specialist

• Operated phone lines and phone systems for various locations to improve customer efficiency.

• Processed inbound calls and responded to customer concerns for refills, status and insurance.

• Responded to more than 300+ customers, doctors and physicians prescription request.

7- Eleven/ BP Gas Station

08/2006-08/2008 North Miami, FL

Customer Service Representative

• Maintained a clean store presentation in a customer friendly environment.

• Responsibilities include communication with customers, handling all money and check transactions,

balancing of the transactions at the end of each shift.

• Operated cash registers to contribute to sales growth.

• Provided problem solving skills dealing with customers as well as employees.

• Processed inventory, maintained records and paperwork to keep store organized.

Education

Brown Mackie College

03/2008- 05/2010 Miami, FL

Associate of Science Degree in Computer Software Technology

Proficient in Microsoft Word, Excel, and PowerPoint

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