Sales Customer Service

JULIE NOWAKOWSKI

**** ******** **** • Algonquin, IL 60102

Mobile 847-***-**** • *************@*****.***

QUALIFICATIONS SUMMARY

Highly personable and creative Sales Representative that excels in a fast paced, high stress

environment with over eleven years of experience in account management, sales and marketing,

inventory management and control, and customer service operations within the electronic

component industry. Currently seeking a position that will allow me to utilize and expand on the skills

that I have obtained in both my previous business experience and college career.

Talent for identifying customer needs and presenting appropriate company product and

service offerings as well as resolving escalated customer service issues.

Track record of growing account base annually, reducing costs and increasing customer-

satisfaction ratings.

EDUCATION AND TRAINING

Bachelors of Science – Marketing – Roosevelt University 2003

Associates of Applied Arts – Business – William Rainey Harper College 1999

PROFESSIONAL EXPERIENCE

ForeFront Packaging Consultants – Hillside, Illinois

2014-Present

New Business Development

Responsible for obtaining new customers and growing existing account base. Identify and qualify

new prospective clients through multiple approaches such as networking, cold calling, leads and

referrals. New Business Development functions include building customer and supplier relationships,

manage customers through the sales cycle, sourcing product and packaging, turnkey projects from

packaging through contract packing, properly communicate with customers, suppliers and internal

staff, and attend all pertinent trade shows and networking events.

• Exceeded annual sales plan within the first 6 months of employment

• Used consultative selling in order to grow a small candy company from a prospect to

$300,000 in 4 months

Helukabel USA, Inc. – Elgin, Illinois

2013 to 2014

Inside Sales Manager

Responsible for the departmental structure, leadership and management of the Inside Sales staff

and activities in accordance with directive given by the president towards achieving best-in-class

…Continued…

JULIE NOWAKOWSKI

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Professional Experience Continued

customer service. Management functions include the supervision of staff, communication to

customers and field sales and implementing business initiatives to grow sales. Identify and qualify

competitive bid opportunities. Publish and present performance reports on a daily / weekly / monthly

basis.

• Train, coach and mentor employees on sales techniques, products, applications and vertical

market to achieve quarterly and annual targets

• Coordinate price and delivery issues with the Inside Sales / Outside Sales and Logistics

teams

• Collaborate with the Outside Sales team as client prospects advance through the sales cycle

B O X Partners, LLC – Elgin, Illinois

2008 to 2013

Regional Sales Manager (National Accounts) – December 2012 to October 2013

Promoted to Regional Sales Manager with direct responsibility for the second largest accounts in the

company. Work with customers and prospects to expand product offerings through vertical markets.

Expand customer’s ecommerce selection and suggest products that would complement their current

product offering. Perform Web Reviews for customers to show them ways their website could be

enhanced to create a better customer experience. Travel on a quarterly basis throughout the United

States to conduct reviews in order to grow customer relationship.

• Implemented a new sales plan centered on “The Challenger Sale” by Matthew Dixon, which

includes a different approach for go to market plans and scripts for Inside Sales

Representatives.

• Worked with the graphics and print department to create marketing and promotional

materials to increase customer awareness and sales opportunities

Regional Sales Manager – March 2010-2012

Promoted to Regional Sales Manager with additional responsibilities of Inside Sales Supervisor and

Corporate Trainer. Due to outstanding sales growth and leadership skills I was promoted up two

levels to Regional Sales Manager in less than 2 years of service. Manage 12 Inside Sales

Representatives that maintain and grow existing accounts and develop new accounts. Responsible

for maintaining and growing customers and prospects with yearly growth targets. Other

responsibilities include hiring and training all Sales Representatives.

• Maintained average yearly sales growth of 33%

• Created Sales Training manual to on board Inside Sales Representatives and Field Sales

Representatives.

…Continued…

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Professional Experience Continued

Inside Sales Representative – 2008 to 2010

Hired to establish a new Inside Sales department, responsible for maintaining and growing existing

customers and developing new accounts, work with management to set specific growth plans and

calling customers and prospects to discuss expanding their product offerings. Negotiated pricing

and contracts for all customer opportunities. Document phone call logs and meeting notes into CRM

system on a daily basis.

• Grew business 30% year over year.

• Obtained on average 8 new customer accounts each month with a result in additional

$300,000 of business in 2009.

ARROW ELECTRONICS – Itasca, Illinois

1997 to 2008

Sales and Marketing Representative

Responsible for maintaining existing accounts and developing new business in assigned account

base, achieving sales and budget goals and meeting deadlines. Quote components for production

and pre-production cycles and negotiate pricing for all customer business and annual contracts.

Specific duties include working with customer engineering, identifying product life cycle information,

configure quotes, and attempt to eliminate supply chain problems as they occur. Manage and

maintain specific account strategies using customer's growth plans, budgets and project timelines.

Construct and distribute several forecasting reports on a weekly / monthly basis and present to

upper management. Lead and assist in special projects as well.

• Built strong relationships with customers to generate an increase in business. Responsible

for roughly 18% account growth annually.

• Consistently meets and exceeds departmental and organizational business goals. Grew one

customer account from $200k to $1.9m annually in a three year period.

• Manage and maintain an “inplant” store which includes managing inventory and

replenishment based on production forecasts. Required bi-monthly travel to oversee

operations.

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