Customer Service Medical
Resume:
Doris S. Dawson
*** ******** ** *****, ********, GA 30058
*********@*****.***
OBJECTIVE
To obtain a position that will allow me to enhance and gain new skills for professional growth.
SKILLS
Medical Billing Concepts Registration
Switchboard Operator Collections
Data Entry ICD-9 Coding
Medical Records Management HCFA
Customer Service Claim Reimbursement
CMS Forms Insurance Verification
Submission Follow-up On Aging Reports
Reconciliation Call Center
Patient Medical Terminology
PROFESSIONAL EXPERIENCE
Wal-Mart Atlanta, GA 8/2014-Present
Customer Service
Cashiering
Open New Credit Accounts
Provide Excellent Customer Service
Stock Merchandise on Sales Floor
Children’s Healthcare of Atlanta Atlanta, GA 6/2010-2/2011
Patient Access Specialist
Answered Telephone
Verified Insurance
Registered Patients
Posted Co-Payments
Daily Use Of Medical Terminology
Total Billing Management Decatur, GA 9/2007-4/2009
Medical Billing
Verified Claim Reimbursement Status’
Obtained Insurance Verification
Posted Co-Payments
Collections
Explained Benefit Reconciliation
Daily Use Of Medical Terminology
Kaiser Permanente Hospital Oakland, CA 8/1999-6/2007
PBX Operator
Answered/Routed Incoming Calls
Initiated Emergency Call Notification
Executed Pages To Medical Center Personnel
Entered Data Into Medical Records Management
Alameda Unified School Alameda, CA 8/1998-6/2007
Paraprofessional
Maintained order with students assigned for supervision
Tutored Students On Lessons Determined By Their Teacher
Obtained And Maintained Complaints In The Special Education School Files
Conducted IEP Meetings With Timelines
Check Into Cash El Cerrito, CA 3/1997-5/1999
Assistant Manager
Approved Temporary Loans For Cash Advances
Maintained Daily Banking, Including; Multiple Bank Deposits, Cash
Withdrawals, Store Transfers, Audits & Invoice Transactions
Partook In Marketing, Collections & Financial Management
Care West Washington Manor San Leandro, CA 6/1989-6-1999
Certified Nursing Assistant
Measured Vital Signs
Performed Range Of Motion & Charting
Assisted With Patient Hygiene Activities
EDUCATION & CERTIFICATIONS
Wesley Chapel Church- Decatur, GA/2012
The Cyber Center Certificate (Microsoft Word, Excel,
PowerPoint, Typing & 10 Key)
Advanced Career Training- Morrow, GA/2008
Medical Billing & Coding Certificate
Care West Washington Manor- San Leandro, CA/1989
Certified Nursing Assistant Certificate
Healds Business College- Oakland, CA/1986
Associate of Science in Business Administration
Certified In: CPR, First Aid, HIPAA, Medical Management & Medical Terminology
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