Manager Sales

Profile Summary

. Accomplished manager in multi-unit collections, under-writer, trainer,

compliance, financial sales and service, and retail sales.

. Result-driven with over 17 years of experience and proven track record

of success.

Experience

May 2011-February 20, 2015: PLS Financial Services INC. Oak Brook, IL

Recovery Manager

. Installed a multi-unit third party recovery network throughout the

country to assist company in recovery of funds.

. Network includes third party collection agencies, attorneys, and field

team of PLS employees for small claims filings.

. Drafted and implemented several company wide SOPs including but not

limited to bankruptcy proof of claim filings, debt settlement company

authorities, small claims suit process, attorney civil suit process,

and internal company garnishment process.

. Installed a monthly incentive plan for the small claims team.

. Implemented and conducted semi-annual audits on my third party network

to insure all are up to date and compliant with CFPB, FDCPA, and other

local and national laws and regulations.

. Responsible for cost allocation for all collection expenses, internal

and external, for PLS monthly P and L.

. Continually out performs previous years results; 2012 recoveries:

$1.3M, 2013 recoveries: $2.5M, 2014 recoveries: $3.3M.

March 2005-May 2011: CitiFinancial, Citigroup, Oak Park, IL

Finance-Branch Manager

. Under-writer for first and second mortgages, personal loans, auto-

loans.

. Responsible for human-resources, establishing production goals,

optimizing profitability, and cost control.

. Accountable for developing new business, retaining current customers,

and managing the loan portfolios from origination through pay-off.

. Trained and developed my staff on insurance sales, collection best

practices, and under-writing.

. Consistently surpassed collection target of 1.2% delinquency.

. Responsible for over $20M in open loans involving homes, autos, and

personal loans.

1998-2004: Champs Sports, St. Louis, MO, Springfield, IL, Chicago, IL

Store manager

. Responsible for the day to day store operations.

. Conducted mass interviews at job fairs and college campus'.

. Completed audits on other locations in Chicago and St. Louis.

. Assisted other store managers with merchandising and visual layouts of

stores.

Accomplishments

. ACA Member

. CitiFinancial 2008 office of the year, greater Chicago market

. CitiFinancial branch of the month 10 times since Oct. 2005

. Produced 2008 employee of the year from my office

. Successfully passed all federal, state, and company audits while with

Citigroup

. Manager of the year, Champs Sports, 2002 for Midwest, Canada region

. Received numerous awards for inventory control, people development,

and sales

. Register with NMLS #269694

. Licensed in the state of Illinois to sell life and casualty insurance

(expired)

. Illinois Notary Public

. University of Dayton 1993-1995

. Wright College 2012-2013

. Triton College 2014- (HR Management degree)

References available on request.

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