Customer Service Representative

Alejandro Contreras

Field Specialist// Downhole Supervisor

Odessa, TX

**************@*****.*** - +1-480-***-****

To seek and secure a representative position in the oil and gas industry with a company/ organization that

will allow opportunity for career elevation and promotional considerations. Over 10 years of experience in

supervising and maintaining quality service. Availability upon request.

WORK EXPERIENCE

Field Specialist

Baker Hughes Inc. Pressure Pumping Service - January 2011 to June 2014

* Facilitate assurance well integrity and proper zonal isolation

* Knowledge and understanding of well design objectives

* Onsite drilling and completions service representative

* Well Control-(Liner, Plug, Squeeze, etc.)

* Trained future Field Supervisors in down hole calculations, including cement volumes, total displacement,

hydrostatic pressure calculations, and acid titration

* Experience in working with different down hole tool assembly (Weatherford, Baker Hughes, Halliburton)

* Worked in partnership with other Managers and Supervisors in order to formulate and implement policies,

procedures, goals, and objectives

Cement Pump Operator/Trainer

Baker Hughes Inc.- Pressure Pumping Service - Odessa, TX - 2010 to 2011

Trained/ supervised new employees on proper pumping procedures of all primary and remedial cementing jobs

* Maintained/ trained all employees in proper clean-up of all pressure pumping equipment on location

* Monitored job operations and relayed information of pressure, density, and problems Supervisor, Company

representatives

* Mentored all Equipment Operators on proper rig up, safety, and company Policies and procedures( Bulk

Equipment, Auxiliary Equipment, Acid Transport

* Cooperate with Supervisor in job procedures to assure job completions

Escalation Supervisor/ Customer Service Representative

IQOR-Verizon Wireless Division - Chandler, AZ - 2007 to 2010

Conducted Staff meetings to relay general information and address specific collection methods

* Recorded and maintained files and records of all employee performances and customer specific needs

* Handled all Bilingual escalated calls

* Trained new employees with different computer programs according to company policy

* Assisted in disciplinary actions for employees

Foreman/ Yard Supervisor

84 Lumber Company - Chandler, AZ - 2005 to 2007

Coordinate and oversee hiring and training of new employees

* Work with 28 employees to cover work load covering 2 states (Arizona and Texas), responsible for more

than 3,800 individual and corporate accounts.

* Support sales reps in opening new accounts and upgrading existing service.

* Quickly and effectively solve customer challenges.

* Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service

EDUCATION

Physics for Pressure Pumping

Field Specialist Academy - Tomball, TX

2012 to 2012

Criminal Justice

El Paso Community College El Paso Texas - El Paso, TX

1996 to 1998

SKILLS

Oil and Gas Management Experience

ADDITIONAL INFORMATION

Highly skilled, goal oriented and self-motivated individual, interested in branching out and securing a company

representative position in the oil and gas industry. Eager to work for a company that will allow the opportunity

for career advancement and personal growth. Natural born leader, excellent communication and team building

skills. Work well under pressure, understands the importance of meeting deadlines, while still providing

outstanding customer service and complying with company safety regulations.

Contact this candidate