Administrative Assistant Customer
Resume:
Shelly Osborne
*** ************* **** ***# ***
League City, TX 77573
*************@*******.***
OBJECTIVE:
Seeking employment in an office setting that has an administrative or client centered environment with
the opportunity for advancement and learning new skills.
Employment Experience:
Cook Inlet Tribal Council: Administrative Assistant/Program Support Leader 2002-2012
• Provide administrative/secretarial support for various departments/divisions such as answering
telephones, assisting visitors and resolving a range of administrative problems and inquiries. Schedule
and coordinate meetings, interviews, appointments, events and other similar activities for supervisors,
which also includes travel and lodging arrangements.
• Administrative Assistant with strong interpersonal and organizational skills with a keen ability to
multitask a variety of challenges and responsibilities. More than eight years experience.
• Excellent ability to lead and train staff and students.
• Remarkable ability to calculate numbers, correct entries, and post to records.
• Communicate information, policies, and/or procedures in a manner easily understood by the customer.
• Strong ability to analyze and solve problems.
• Great ability to establish successful working relationships internally as well as externally.
• Orient new personnel to agency policies and procedures and maintain personnel records for staff.
• Maintain an accurate and efficient filing system with both clients and staff records.
• Requisition office supplies and maintain inventory control.
• Prepare staff payroll for Program Director’s approval.
• Submit approved expenses and staff travel vouchers to Administrative Office.
• Type drafts, reports, correspondence and forms as required.
• Adhere to all established Habilitation Assistance Corporation policies, procedures and guidelines.
• Prepare and maintain accurate client census information and related billing documentation.
• Follow/Up contacting participants/entering data
• Entering participants into the data base/intakes
• Scheduling participants in to the outlook
• Entering/processing expense reports for the director
• High volume dealing with participants in crisis
• High volume with paper wk-courts-ASAP-CFR 42 –Subpoenas
• Advocate for participants
Providence Hospital Day Surgery: Administrative Assistant 2001
• Reporting to the supervisor.
• Provided services to the patient.
• Data entry and typing correspondence.
• Photocopying, faxing and filing.
Banquet Assistant 2000:
• Provided services for banquets, and personal parties while prepping for food services.
K-Mart 1999-2000
• Receive and receipt a variety of payments and other cash and cash-related transactions.
• Verify and post to appropriate accounts; issue receipts.
• Prepare daily cash bags for cashiers; maintain and balance vault cash and daily cashier activity.
• Prepare cash receipts for bank deposit; prepare daily cash reports and balance.
• Provide information to patrons regarding pertinent rules, policies, and procedures related to cash and
cash-related transactions.
• Lead and guide the work of cashiers; answer questions and resolve problems.
• Answer telephones to handle customer and employee questions.
• Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that
there was adequate change.
• Established and identified prices of goods, and tabulated bills using calculators, cash registers, and
optical price scanners.
• Received payment by cash, check, credit cards, vouchers, and automatic debits.
• Requested information or assistance using paging systems.
• Resolved customer complaints.
Skills:
• Knowledge of computer software, Microsoft Outlook, date entry, knowledge of community resources,
customer relations, high volume telephone reception, filing, updating training, Tb’s.
• Operating copy machine, fax and other general office equipment.
• Type 40 WPM
• 10 Key
• DATA entry, AKAIMS
• Word
• Excel • RSCMS
• VMSATR
• Microsoft exchange
• Windows 95-98-2000 and XP
Qualifications:
• Longevity with Cook Inlet Tribal Council, Inc and received 5 awards for service and productivity
including Employee of the Year, Above and Beyond Duty, Certificate of Appreciation: Setting the
Standard of Excellence
• Organized, responsible, accountable and outstanding attendance
• Active participant in staff meetings, in-service trainings and program planning
• Able to coordinate multiple tasks in busy environment • Uncommon ability to work under pressure
and/or frequent interruptions.
• Uncommon ability to work well with public and effectively deal with angry, irate or disgruntled
customers who are in crisis
Training:
• HIPPA compliancy
• Current in CPR/First Aid/AED (certified)
• HIV blood borne pathogens
• Non-Violent Crisis Intervention
• Fire Extinguisher training
• Emergency Procedures
• Hazmat/Bio-med training
• Health and Safety
• Working towards Counselor Technician (CT)
• Plan to obtain Chemical Dependency Counseling I (CDC I)
• Confidentiality, Ethics and Therapeutic Community Training with RADACT
Education:
Bristol Bay High School, Naknek, AK, 99633
Contact this candidate