Project Management
Resume:
Ashish
Dube
Mobile: +**
Email: ******@*****.***
PROFILE SUMMARY
. PMP, ITIL certified Professional with 12 years of experience in, Project
Management, Service Delivery, Service Operations, Network Planning &
Design, Transition & Transformation, Technical Support and Team
management
. Working experience with Top industry players like British
Telecom,Ericsson, Colt, Reliance and Airtel
. Proficient in managing all phases of Telecom network project on various
technologies like MPLS, SDH, GSM, CDMA, Microwave etc. and across
geographies & diverse culture.
. Experience in maintaining business relationship with clients and
customers across different culture and geographies by managing their
expectations.
. Excellent people management skills with abilities to motivate and
influence to achieve corporate strategic goals.
. Hands on experience on different tools like Remedy, ITSM, OSS Clarity,
SMARTS, Net cool, ASPEN, Citrix etc.
. Possess good analytical, troubleshooting and interpersonal skills with
proven ability in driving numerous quality enhancement and process
improvement initiatives during the career span
CORE COMPETENCIES
Project Management Operations Management
Service Delivery
Transitions and SOP Network Planning,
Design & Configuration People Management
Technical Support/ Troubleshooting Customer Relationship Management
Coaching
Project Management
. Managing and executing telecom projects including initial planning
(Project charter, High Level Objective, High Level Risk, Budget and
Schedule Planning),timely execution & proper control, developing
technical resources & Monitoring Procurement, Resource planning .
. Developing Project Plan including WBS by decomposition technique in order
to come up with scope, schedule and cost baselines.
. Monitoring and control by direct supervision of execution and tracking
Project documents in accordance with Progressive elaboration.
. Managing expectation of different stake holders like Vendors, PMO,
Sponsors, Project team, Govt agencies etc.
. Establishing R&R process for team motivation.
. Involvement in Selection and negotiations process for finalising the
Seller for POP sites.
. Execution, Monitoring and control with Focus on achieving the performance
baselines.
Service Delivery
. Ensuring maintenance of ongoing services, inclusive of performance
monitoring, day to day network operations, preventive & corrective
maintenance, Quality management, Customer Satisfaction
. Providing technical advice for customized solutions for corporate
customers and ensuring quality resolution of network related complaints
with in TAT
. End to End ownership of delivering various Telecom services like Link and
Ethernet to customers within Stringent SLA and First Time Right.
. Responsible for analysing Key Performance Indicators such as
Productivity, OLA Compliance and Quality for the Team
. Keep the team management informed of task accomplishment, issues and
status of team activities on regular basis by making Weekly Productivity
report, Executive Summaries etc.
Operations Management
. To manage Incident management team, this works 24X7 and owns the Incident
targeting speedy restoration to ensure minimal disruption to services
like 2G,3G,SMS,MMS.etc.
. Ownership of Technical & Management Bridge
. Verification of MIN messages to ensure timely and precise information
being sent to all the stake holders of the incidence
. To assemble and Lead the Technical Recovery for speedy restoration and
ensure an Action plan / Back Up Plan is created for the restoration
within SLA
. Ensure timely communication with internal & external stakeholders by
releasing Event Notifications on updates within the Incident.
. Ensure a Major Incident Report (MIR) delivery towards internal & external
customer within the SLA
. To circulate the important reports related to Severity 1 performance as
per the instructions
. Fulfilment of Balanced Scorecard / OPM / IPM parameters
Technical Support/ Troubleshooting
. Hands on experience in provisioning circuits on NSN MSP A-2140A-2200 A-
8100,ALCATEL LUCENT SDH MX ADM- U,ADM-C,AMU,AMS, INFINERA- DTN,
Nortel-TN16XE,TN-4XE,TN 1X,Marconi- SMA 16,4,1.
. Planning the New SDH MUX, CARDS, RINGS for delivering customer circuits
like NSN MSP A-2140A-2200 A-8100, ALCATEL LUCENT SDH MUX ADM-U,ADM-
C,AMU,AMS, INFINERA- DTN, Nortel-TN16XE,TN-4XE,TN 1X,Marconi- SMA
16,4,1.
. Installation, Commissioning and Integration of Lucent CDMA BTS
. Commissioning of NEC Micro wave Equipment( PassoLink) and testing of MW
links
Quality Assurance and Quality control
. Identifying Quality requirement and producing Quality documents like
checklist and established Quality process to achieve the objective.
. Established Quality control measures like sample QC, and QC audits in
order to meet the desired result first time right.
. Established Issue Log and process to mitigate the Quality issues.
. Established KEDB and issue log for long term solutions.
Networking Planning, Design & Configuration
. Designing network layouts and managing the installation, commissioning,
configuration & maintenance of a wide range of telecom equipment,
planning and effectuating configuration changes remotely.
. Proactively identifying areas of obstruction/defects and conducting
service and repair to rectify the faults by relevant troubleshooting
techniques
. Planning the traffic migrations to enhance network optimization on SDH,
Ethernet Network.
People Management
. Handled team of 15 heads (Engineer and Senior Engineers)
. Lead Project team of 34 heads (Junior Engineers, supervisors, Riggers)
. Conflict Management,Performance appraisal, competence development,
Coaching,rewards & recognition
. Conducting Weekly Team Meeting so as to discuss updates highlights & any
other issues within the team.
. Preparing the Training Plans for the New Joiners & making sure those
trainings are provided in the defined fashion as per the training charter
so that they can start contributing within the specified time frame.
. Work allocation to the team, making the roasters on weekly basis,
updating leaves, training requirements etc.
Customer Relationship Management
. Established a positive rapport with the Customer by understanding the
requirement, Escalation handling, and Timely provisioning Reports &
Status updates.
. Weekly/Bi-weekly conference calls with the local countries in order to
understand & eliminate any issues coming in Business As Usual (BAU)
activities which includes discussion on day to day delivery of orders,
issue logs, updates/highlights etc.
ORGANISATIONAL EXPERIENCE
Dec'13 onwards: British Telecom (BT) E-serv India Pvt Ltd. -
Project Manager
Highlights
Global Project Management
. Responsible for Telecom and IT Projects for a Lloyds Bank Group for
timely delivery & completion within defined SLA's.
. Delivering Data centre, server installations, Hosted Unified
Communication Services, Contact centre Telephony and other BT products.
. Planning important project timelines, project governance, escalation
matrix etc. with customer and ensuring these are followed in project life
cycle
. Gathering requirements from customer like Scope, Schedule Mile stones,
Reporting frequency and format. Change control & co-ordination with Order
Managers, Technical Designers, Customers & concerned teams for ensuring
smooth progress on the project
. Handling RFP's/RFI's & preparation of RTC including pricing & costing.
Customer call to avoid ambiguity once RTC is shared
. Managing changes by following change control, identifying & documenting
changes, CAB calls, change implementation etc.
. Create project status report, as Create project status report by end of
Friday, as a prerequisite distribute to all stakeholders
And post the report on project workspace. Agreed and distribute to
all stakeholders and post the report on dashboard.
. End to end ownership & management of projects until final handover to the
customer and Billing is initiated.
. Ensuring appropriate resource allocation and planning implementation
schedules by coordinating & communicating effectively with various
internal departments, and vendors to meet deadlines.
. Responsible for coordination on contract/agreement finalization with the
concerned authorities.
. Responsible for Billing in coordination with the Sales team.
. Deftly ensure compliance of Service Level Agreements (SLA).
. Effectively develop & manage best practices, KEDB, issue logs etc. for
enhancing efficiencies within the team
Relationship / Account Management
. Ensuring a high-quality customer experience, elevating customer
satisfaction, while adhering to the work processes and thus managing cost-
effective operations.
. Serve as Single Point of Contact / interface for supporting Client.
. Maintaining cordial relations with customers to sustain the profitability
of the business.
. Handling customer service operations for rendering and achieving quality
services; providing first line customer support by answering queries &
resolving their issues.
. Meeting deadlines without compromising quality norms.
Oct'12 -Dec13: Ericsson India Global Services Pvt. Ltd., NOIDA as -
Incident Manager
Highlights
. Project Management to transition the operations for multiple clients like
Telstra, Mobilicity, U Mobile, Aircel, and Airtel across geographies
within defined SLA's.
. Leading Projects to transition the Operation from Local countries to GSC
India. Successfully Transitioned Billing Operations of Telstra and U
mobile from Australia and Malayasia to India GSC.
. Resource, Risk, cost, schedule scope planning for Projects aimed for
Transitions.
. Managed and facilitated Program Change Management Process and performed
impact analysis for all change requests.
. Manages Incident Management team whose primary focus is to restore the
services within SLA in compliance to ITIL.
. Performance reporting to all stakeholders and conducting meeting with
them for progressive elaboration of their requirements
. Ensured integration among all the teams.
Feb'06-Oct'11: COLT Technologies Services India Pvt. Ltd., Gurgaon
as Technical Lead - Network Services
Highlights
. Successfully led a team of Senior Engineers & Engineers responsible for
planning & configuration of Link and Lanlink Solutions for customers on
various platforms like MSPP, EoSDH, SDH & DSL on to the COLT Access
Router over PAN European COLT network
. Efficiently analysed the Key Performance Indicators such as Productivity,
OLA Compliance & Quality for the team
. Drafted Failure Analysis Report on weekly basis to highlight the failures
for the week and developed action plan to minimize genuine failures
. Informed the team about the task accomplishment, issues and status of
team activities on regular basis by making Weekly Productivity Report,
Executive Summaries, etc.
. Coordinated with Cross Functional /Virtual Teams by building
interpersonal relations between the team members
. Meticulously conducted SME Checks, Issue Rectification for Internal as
well as External Customers and achieved the goal of first time right.
. Attended Weekly/Bi-weekly conference calls with the local European
countries eliminate any issues coming in Business As Usual (BAU)
activities encompassing discussion on day-to-day delivery of orders,
issue logs, updates/highlights, etc.
. Developed Training Plans for the New Joiners & imparted trainings in the
defined fashion as per the training charter
. Ensured that the ad-hoc projects were completed on time without impacting
normal business by managing the available resources accordingly
. Successfully handled following transitions
. DSL based services from Germany to India over a period of 15 days in
2007.
. LAN-LINK on MSP technology from Germany to India in 1 month in 2009.
. Link& LAN-LINK from Gurgaon to Bangalore in 1 month in 2008.
. Transmission NOC for Network surveillance from London to Gurgaon by
opting for a JOB Rotation in NOC for 3 Months.
. Projects Handled:-
. Migration of 1100 circuits (E1, E3, and STM-1) to optimise the space
on KJC Node in London.
. Migration project for upgrading MSP Network in Munich (Germany) from
Tier 2 to Tier 1 in 2010
. Harmonization of Service Delivery Process for Lanlink delivery
removing 35 exceptions across 10 countries..
. Lead Project on improving ESAT score by 10% within Network Services.
. Achievements :-
. Won Outstanding Team work award in Q3 2011.
. Won Colt Gold award for achieving Zero error in Q2 2012
. Won Excellence Award in Q4 2007 for hitting the OLA compliance to 98%
. Won 2 innovative forum award or contributing Improving Planned work
process and Alarm Masking in NOC.
Sep'05-Feb'06 Reliance Infocom Ltd. Jabalpur M.P as
Engineer - Projects.
Highlights
. Project Cordinator for Jabalpur cluster responsible for Telecom network
buildup .Monitored and evaluated all project activities to ensure
complete business capability implementation.
. Responsible for different project activities within different phases of
Project life cycle.
. Plannning - RF survey, Cost, ROW, LOS survey. Execution - Installation,
Commissioning and Integration of Equipments.Scope Verifcation by
conducting AT and formal closure by handing over the Sites to Network
operations and updating the Lessons Learnt.
. Designing end to end solutions to provide basic to customers over
Reliance express collector& access layers of National Backbone network
onNortel-TN16XE,TN-4XE,TN 1X
. Releasing Nodal Design Document for installation and commissioning of new
equipment planned for providing services to the customer.
. Commissioning of NEC Micro wave Equipment( PassoLink) and testing of MW
links
. Planning, Installation& commissioning POI (Point of interconnect) with
other service providers
Jul'02-Sep'05: Bharti Airtel Limited (Long Distance), New Delhi/Kolkata
as Engineer - Projects and O&M
Highlights
. Project Lead for Varanasi -Rewa section of REWA - KOLKATA Transmission
Backbone roll out Project (1200kms).Responsible for end to end Project
life cycle.
. Involved in developing Project Plan including WBS by decomposition
technique in order to come up with scope, schedule and cost baselines.
. Active involvement defining activities and work packages like Route
survey, ROW, Resource allocation, Trenching, Ducting, DIT, OFC Rolling,
Splicing etc.
. Monitoring and control by direct supervision of execution and tracking
Project documents in accordance with Progressive elaboration.
. Quality Assurance by formulating the Quality checklist and reviewing it
with team.
. Managing expectation of different stake holders like Vendors, PMO,
Sponsors, Project team, Govt agencies etc.
. Implementing rolling wave planning and schedule compression technique
like Fast Tracking and Crashing in order to meet schedule baseline.
. Establishing R&R process for team motivation.
. Involvement in Selection and negotiations process for finalising the
Seller for POP sites.
. Managing Scope verification by conducting acceptance test of all
deliverables like Trench, Splicing loss, Earthing etc. And handling
Change Request.
. Updating the Organisation Process Assets document by lessons learnt.
Certifications and Trainings
. PMP Certified in 2013
. Ericsson Technical Certification Program (ETCP) - IP
. ITIL V3 Certified in 2010
. Atrcia certified NOC operator for Carrier Ethernet.
. SDH transmission.
. Nortel SDH Mux - Installation and Commissioning.
. CCNA basics.
. Soft Skills - Time Management, Interpersonal skills etc.
EDUCATION
2011 PGDBA in Operations from SCDL Pune.
2002 Diploma in Electronics & Telecommunication from BTE, New Delhi
PERSONAL DETAILS
Date of Birth: 07th August, 1979
Linguistic Abilities: English and Hindi
Address: S.F.1 3330/3A Vaishali Ghaziabad -201010.
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