Customer Service Manager

T ammy S. McKnight

718-***-**** • ************@*******.***

SKILLS

• Strong account management, customer retention, rapport building and follow-up skills

EXPER IENCE

P rivate Home Care Queens,

NY

Personal Care Aide 1/14 -

12/14

• Administered bedside or personal care, such as ambulation or personal hygiene

assistance

• Performed healthcare-related tasks, such as monitoring vital signs and medication,

u nder the direction of registered nurses

• Performed housekeeping duties, such as cooking, cleaning, washing clothes or dishes,

or running errands

• Planned, shopped for, and prepared nut ri t ious meals or assist families in planning,

shopping for, or preparing nut r i t ious meals

NYC Department of Sanitation Q ueens,

NY

J ob T raining Participant 7/13 –

12/13

• Clean and maintain bathrooms, offices, and lunchrooms of Department of Sanitation

• Clean and maintain garage area both indoors and outdoors

NYC Department of Sanitation Queens,

NY

I ntern 9/11 –

7/13

• Cleaned and maintained supervisor's office and bathrooms

• Assisted with cleaning the entire Garage, inside and outside

Ozone Park Senior Center Q ueens,

NY

I ntern 3/11 –

8/11

• Assisted Head Chef with preparing breakfast, lunch and maintained clean ki tchen

a rea

Self-Employed Q ueens,

NY

Handyman's Helper 4/10 –

3/11

• Assisted handymen with clean-up and refurbishing of various rooms within homes

N YC Parks and Recreation, H. Von King Cultural Arts Center

Brooklyn, NY

Deputy Center Manager 5/93 – 4/10

• Supervised 50 plus staff members at various levels

• Responsible for handling all customer service staff and issues

• Answered heavy volume telephone calls in an effective and courteous manner

• Responsible for bi-weekly time cards, daily statistics, work/purchase orders, check

d istribution, and receiving reports Supervised and constructed the planning of special

events for Parks and Recreation and the community

• Supervised all indoor and outdoor maintenance details for the center's facility

NYC Parks and Recreation, Brownsville Recreation Center

Brooklyn, NY

Recreation Specialist/Events Coordinator 6/85 –

5/93

• Cordially greeted customers, handled registration and answered heavy telephone

calls

• Scheduled meetings with community groups for special events at the center Assisted

w ith the adherence of new departmental policies and procedures

• Supervised all indoor and outdoor maintenance details for the center's facility

EDUCAT ION

Alliance Computing School - Certificate, Microsoft Office 12/12

H igh School Equivalency 1982

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