Customer Service Manager

Enrique Cuevas

**** ** **** *** #***

Coconut Creek, FL 33073

Phone: 561-***-**** *********@*****.***

Objective

Seek a career position where my knowledge, experience and educational

background will be utilized to promote employee success and contribute to

the company's overall advancement.

Professional Summary

. Business Specialist Certification

. Management and Supervision

. Marketing and Sales

. Computer-Word, Excel, Power Point

. Product knowledge and inventory control

. Security and Safety standards (OSHA standards)

. Staff training and monitoring

. Bilingual (English/Spanish) verbally and written

. Team oriented, ability to provide excellent customer service

. Superior ability to lead and motivate others

. Ability to operate a fork lift/ excellent problem solving skills

Employment History

Parts Specialist/inventory control

11/2012- 05/2014 BMW of Manhattan Inc... New York, NY

. Provide exceptional customer service by researching the wholesale

and retail market for BMW parts and services

. Compile parts information and offer well informed advice to

potential customers from wholesale to retail.

. Ensure accuracy and controlled inventory by performing weekly

counts and corrections.

. Maintain a safe working environment and provide team specific

safety gear and clear instructions.

Warehouse Manager

11/2008-08/2012 Vista BMW Coconut Creek, FL

. Oversaw warehouse operations including merchandise and product

receiving and shipping.

. Responsible for highest safety standards for warehouse employees,

avoiding accidents or personal injuries.

Parts Manager

01/2006- 11/2008 Koeppel VW Inc... Woodside, NY

. Oversaw everyday operations in sales, inventory, and human

resources.

. Kept a high level of customer service for the sales group.

. Trained new hires and provided the needed tools to run an

efficient and safe working environment.

. Met OSHA standards for the department as a priority and ensured

excellent employee training and working standards.

Education and Training

Broward College Coconut Creek, FL 01/2011-

05/2013

Bachelor's Degree - Supervision and Management

Occupational Licenses & certificates

Broward College Coconut Creek, FL 05/2013

Business Specialists Certificate

Broward College Coconut Creek, FL 12/2014

OSHA 30 training certificate

Honors & Activities

Broward College- contribution on State Farm Sustainability Strategy

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