Customer Service Representative

Rosemary Maysonet

**** ******** ****** *** **

Bronx, NY 10463

Home: 347-***-****, Mobile: 347-***-****

Email: *************@*****.***

OBJECTIVE: Obtain a position where I can utilize my education and work experience with an organization that

allows for continued growth and development. .

EDUCATION: Monroe College

Associate Degree: Management Accounting, August 1989

EXPERIENCE: Valley National Bank, New York, NY

Teller Associate, January 2011 – Present

• Responsible for delivering and selling a full range of branch banking services to individuals,

businesses and municipalities.

• Work closely with customer service representatives to cross-sell banking products.

• Respond to customer inquiries and requests relating to existing and new accounts.

• Display superior customer service gaining perfect Mystery Shop scores.

• Responsible for achieving individual sales, referral and service quality goals.

• Actively participate in the coaching and cross-training of new hires,

• Submit accurate and timely reports which include all monthly reports including the

reconciliation of general ledger accounts in absence of Head teller.

• Knowledgeable on BSA/AML, KYC, and various other regulatory guidelines.

• Cross trained as a Customer Service Representative

• Clerical / administrative duties including greeting visitors, responding to telephone and in

person requests for information.

Citibank, N.A., New York, NY

Financial Associate - Teller, September 2006 – January 2009

• Accepted retail and or commercial deposit, savings deposit, withdrawals payment for all and

cashed checks.

• Balanced cash drawer, package currencies and coinage prepared the work bag for pick up

and transfer.

• Cross-selling of value-added bank products services such as travelers check, savings bonds,

money orders and cashier check.

• Re-Stocked Automatic Teller Machines (ATM) processed ATM transactions.

CERTIFICATION Community Training and Employment Resources - Customer Service Program Certificate

AND TRAINING: Hewitt Tax Services - Tax Preparation Certificate

COMPUTER Proficient in MS Word, Excel, PowerPoint

SKILLS: Skilled in QuickBooks Pro, PhotoShop, and Internet Research

LANGUAGE Fluent in English & Spanish, Excellent interpersonal, and Communications Skills

SKILLS:

COMMUNITY Donated hair to locks of love to create wigs for children going through cancer treatment.

SERVICE: Actively involved in community service.

References available upon request

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