Customer Service Manager

RESUME NANCY RENEE CARTER

*** ** ******* ****

352-***-**** Groveland, Florida 34736

OBJECTIVE To attain a challenging and responsible position in the area of collections where there will be

opportunity for professional and personal growth.

OFFERING *11 years collections experience including mortgages, auto and medical loans

*Three years Certified HUD Housing Counselor

*Thoroughly familiar with FHA, Fannie Mae, Freddie Mac loans and foreclosures

*Proven expertise in handling foreclosure prevention, debt management, credit counseling

*Computer literate, proficient in use of ACH and RS600 payment processing software

*Innate ability to handle people with an enthusiasm that fosters confidence and trust

*Excellent oral and written communication skills

*Proven problem solver with keen observation abilities

*Well organized and self directed in planning effective utilization of time

*Work well under pressure, maintaining calm attitude in crisis situations

*Bottom line, results oriented professional

EXPERIENCE

HABITAT FOR HUMANITY 2012 to Present

Groveland, Florida Family Service Manager

Responsible for marketing/promotion of home ownership program. Duties include providing

group and individual presentations/reviewing family applications/verifying income and ratios/

monitoring qualified families. Also present homeowner education classes.

CREDABILITY (formerly Consumer Credit Counseling) 2008 to 2012

Orlando, Florida Outreach Counselor

Duties included administration of Florida Hardest Hit program. Responsible for participation in

United Way events/fairs/speaking engagements. Conducted one-on-one credit counseling/

assisted with first time homebuyer classes/counseled homeowners-in-need facing foreclosure.

Also

reviewed reports/helped clients write dispute letters.

*Increased awareness of agency and services, promoted new community partnerships

*Aided in creation of foreclosure prevention workshop

PRIVATE CAPITAL GROUP, LLC 2007 to 2008

Orlando, Florida Collection Specialist

Responsible for reviewing possible foreclosures/maintaining and ensuring payments posted to

loans. Duties included entering loans into new computer system/executing skip tracing on

delinquent customers.

RG CROWN BANK, FSB 2005 to 2007

Casselberry, Florida Collection Specialist

Duties included performing collections on 15 days past due to foreclosure of FHA loans. Re-

sponsible for collecting on auto/boat/personal lines of credit/overdraft accounts. Also executed

skip tracing procedures.

ISLAND ONE RESORTS 2002 to 2005

Orlando, Florida Collections/Customer Service/Lead Payment Processor

Responsible for collections on mortgage/maintenance/taxes/lease option plans. Duties included

processing payments over the phone using ACH and RS600 software /preparing daily deposits

for six resorts. Managed daily cash reports.

EDUCATION Marietta Cobb Vo-Tech School American Institute of Banking

Marietta, Georgia Atlanta, Georgia

Business Accounting/Business Law

REFERENCES Available on request.

Contact this candidate