Customer Service Sales

Josh Farley

BUSINESS MANAGEMENT

Phoenix, AZ - 480-***-**** - *********@*****.***

Josh Farley

Objective

I am searching for that exciting company, where my skills, experience in team building, along with my management

skills will be an asset to the business, while furthering my knowledge and abilities.

Experience

Sam's Club Chandler, AZ 2007 - 2009

Assistant Manager

Responsible for overseeing fulfillment duties of Store Supervisors in all areas

Confirming reports for inventory

Ordering inventory and implementing sales strategies

Prepared Monthly P&L Statements

Handling employee and customer service issues when needed

Ensured that all facility equipment was in working order and complied with OSHA Regulations

Assisted in Regional Training of Managers and Employees

Implemented and assisted with Club Managers with marketing and running club events

Prepared weekly schedules for Managers and Supervisors

Sam's Club Mesa, Gilbert and Chandler, AZ 2003-2006 & 2010-2011

Lead Checkout Supervisor

Responsible for all Customer Service Associate Schedules

Managed a team of Five Supervisors

Prepared Department P&L Statements

Maintained a high score of 90+ percent on Secret Shopper Reports

Integrated successful promotional marketing strategies

Implemented a more efficient scheduling system, which became a regional standard

Business Representative 2006- 2007

New Business development utilizing Goldmine Systems

Research and created marketing plans to penetrate additional key accounts

Increased overall Business member traffic/sales by 27%

Education

Arizona State University Tempe, AZ 2008-2012

College of Technology and Innovation - Bachelor of Science-Business Administration

Chandler/Gilbert Community College Chandler, AZ 2004-2008

Corona Del Sol High School Tempe, AZ 1999-2003