Customer Service Insurance

Blake Curry

*** ******** ***. **, **** **** Atlanta, GA 30316 618-***-**** ***********@*******.***

LICENSES

March 2015 –Present

Agent, Georgia Department of Insurance

Property and Casualty License No. Applied For

January 2015 –Present

Agent, Georgia Department of Insurance

Accident and Sickness License No. 2993925

January 2015 –Present

Agent, Georgia Department of Insurance

Life License No. 2993925

PROFESSIONAL EXPERIENCE

State Farm Insurance, Roswell, GA March 2015-Present

Insurance Account Representative

• Develop leads, schedule appointments, identify customer needs, market appropriate products and

services, and work directly with the agent to establish and meet marketing goals.

• Establish customer relationships and follow up with customers, as needed.

• Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers,

and claim submissions.

• Facilitated customer cash and electronic payments.

• Use a customer-focused, needs-based review process to educate customers about insurance options.

• Maintain quality work product and professionalism in a high work volume environment.

Spartan Fitness LLC/JRG Fitness Operations, Atlanta, GA December 2013-March 2015

Fitness Professional

• Implement effective customer service and networking strategies that are designed to establish new

customers and retain existing clients, attaining top sales in 2014, selling over $26,000 in packages.

• Develop positive daily rapport with clients to encourage individualized lifestyle changes. In doing this,

over 30 clients have achieved weight and fitness goals in the past year.

• Elevate client relations by establishing credibility, discerning needs, and providing appropriate fitness

and nutrition plans to address each individual’s overall objectives.

• Maintain spreadsheets to track accurate, detailed records of each client’s assessments, as well as

business financial data.

Vienna Correctional Center, Vienna, IL June 2006-April 2012

Correctional Officer

• Supervised housing units consisting of 200 inmates.

• Performed weekly inspections and searches of 200 inmates and their respective cells.

• Composed over 2000 thorough cell records, shift switch files, activity logs, and other miscellaneous

prison documentation.

• Defused over 15 volatile situations through use of both force and communication.

Larry Angelly Reclamation, Harrisburg, IL June 2000-June 2006

Associate Analyst

• Supported surface and underground mine plans and operations by preparing mine permit applications,

permit revisions, and permit renewals.

• Organized and maintained material safety data sheets.

• Reviewed payroll and expense reports to verify the correct amounts were credited.

• Prepared written reports and oral presentations for upper management as requested.

• Maintained spreadsheets to record purchases, expenses, payroll, and other business transactions.

EDUCATION

Southern Illinois University, Carbondale, IL May 2009

Bachelor of Arts, Administration of Justice • Minor in Sociology

Shawnee Community College, Ullin, IL July 2005

Associate of Arts

TECHNICAL SKILLS

Microsoft Office Microsoft Outlook

QuickBooks W indows Operating System

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