Customer Service Management

David L. Clark

***** **** ******* ***, *********, GA 30238

770-***-****

***********@*****.***

Objective: To obtain a position utilizing my experience and allowing for continued development

through education, training, and responsibilities.

Qualifications and Skills:

• Over 19 years of operations and warehouse management: shipping, receiving, inspecting,

physical inventory, use of various powered industrial equipment (such as forklift or material handling),

analyzing and determining best storage requirements

• Goal-oriented individual with strong team and leadership capabilities

• Outstanding problem solving, time management, training and communication skills

• Able to set effective priorities, meet deadlines and work under minimum supervision

• Proficient in the use of Symbol Technology handheld scanners; Microsoft Office Suite;

Workforce Management Solutions such as Kronos software

Professional Experience:

Nestle USA, McDonough, GA

Distribution Center Team Member 2008-2013

• Responsible for a variety of tasks as it relates to the warehousing and shipment of

goods

• Follow all company standard operating procedures as it relates to safety, quality,

operations, and people (self and others)

• Load, unload, stage, and store product using various powered industrial trucks

(forklift or material handling equipment)

• Pick product in less than pallet load quantities and manually assemble mixed product

pallets

• Stack/un-stack products as needed, lifting/carrying up to 35 lbs. on a frequent basis

and up to 65 lbs. on an occasional basis

• Manage performance against company productivity standards and measures

• Follow written work instructions to pick appropriate product for assigned orders

• Prepare and complete all customer orders including related documentation

• Operate various computer terminals and bar code scanner to assist with execution of

job duties

• Conduct inventory control activities included but not limited to cycle counts and

physical verification of inventory status as assigned

• Keep work area clean and sanitary

• Process damaged product and conduct recoup sorting as assigned

• General housekeeping and maintenance duties as assigned

• Other duties as assigned

Havertys Furniture, Fayetteville, GA

Warehouse Supervisor 2001-2008

• Coordinate the set-up and operation of company store location

• Oversee the daily operations, policies and procedures of the warehouse

• Supervise and coordinate the unloading of inbound and outbound shipments

• Reconcile, manage and prepare setting of inventory for the main floor and clearance

center

• Oversee and verify inventory and required paperwork associated with delivery

drivers

• Deliver excellent customer service when handling customer pick up of merchandise

• Process orders for daily workflow

• Order and maintain supplies for department as needed

• Perform special projects as requested

Contact this candidate