Management Customer Service

Vengatesan Gopal

Business analyst/ Presales

Mail Me:***************@*****.***

Phone : 099********

OBJECTIVE A highly effective professional in the design and

implementation of business strategies to improve market position. Proven

successes in strategic planning, project management, and improving

efficiency of operations. Diverse business experience enabling creation and

maintenance of strong corporate team. Project manager for

all new projects. Highest level of computer literacy.

SUMMARY

. Around 3 year experience in Business Analyst with wide ERP,CRM

application Module.

. A strategic business partner, who, worked with business unit heads,

can help create a business strategy and discover how to best leverage

technology that unite presence and future business needs with

cutting edge technological resources.

. Excellent skills in eliciting, reconciling and validating the

business and functional requirements by

planning & facilitating meetings with customers .

. Extensive use of requirements tools to document User stories

(Business Specification), Business Rules, Use Cases, Test Plan, Test

Case, User Acceptance Testing scripts and User Guides.

. Conducted feasibility studies/risk analysis and designed effective

training plans to support transition to

new system applications .

. Managing the Content, documents using work flow application.

. Designed and prepared User stories(Business

Specification)/Technical specification using Work Flow tool.

. Strong mentor ship competencies around best practices for

availability, performance, scalability,

capacity planning .

. Collaborate with customer to achieve successful new product

implementation, manage support, and attain improvement in customer

systems performance

. Adept in Gap analysis, requirements analysis,

installation, configuration, maintenance,

Project scheduling and tracking, Root Cause Analysis, performance bug

fixing, and domain expertise.

. Increase stability, reliability, and availability while reducing

overall costs recommendations based on technology research and

design.

. Possess Extensive knowledge on Business flow software development

life cycle (SDLC) like Agile.

. Planning of procurement, production, inventory control,

logistics,and distribution,Travel and

Transportation, Shipping, MIS,CRM and Warehouse Management within

the ERP product.

WORK HISTORY

Shakthi innovators, Coimbatore, India

Business Analyst/ Presales (May 2014- Till date)

. Involved in strategic planning, Implementation and Marketing

activities.

. Handling various activities of the project like information

gathering, analyzing the information gathered, documenting the

functional or business requirements.

. Documenting requirement through BRD, SRS, FSD, data flow and

process flow charts etc.

. Giving Clear demo/Presentation to the client.

. Analyzing various marketing activities like trade fair, Presentation

to improve the Sales activities.

. Performed meetings and discussions to implement technology concepts.

. Conducted meetings with the Business representatives to review

product.

. Analyzing the market, including competitors and target audience.

. Conducted the project meetings successfully by coordinating all

users, technical staff.

. Supported in QA testing and UAT testing.

. Preparing training manual for end users and product

specifications.

. Business mapping, scoping and emphasizing on revenue generation via

solutions .

. Ensure the deliver ables are all meeting the required quality

standards by trouble shooting the hardware issues and fixing the

software bugs on an on call basis.

Conflux Software, Chennai, India. Business Analyst(April2012-

April2014)

Responsibilities:

As a Business Analyst I was involved in various business operations

and helped the organization

to achieve cost-effective production with increased quality,

efficiency and Satisfied customer service, documenting the business

process by identifying the requirements.

. Supporting the sales team for giving Demo and presentation.

. Preparing RFQ, RFA Document for the sales orders.

. Assigned problems to appropriate software development team for

fixing the bugs.

. Developed Business requirement, Software Requirement Specification

(SRS) documents using Visio, wireframes, balasmiq and MS Office.

. Web sphere documentation for web based applications like content

management system, Social media

and mobile applications.

. Updating project issues, risks and change controls that impacted to

tech Team.

. Keeping accurate statistical information and records.

. Marketing and selling to clients both face to face as well as over

the Internet & telephone.

. Lead management and follow up close to sales.

EDUCATIONAL QUALIFICATION

. M.B.A.( OPERATIONS MANAGEMENT)

Nehru institute of information technology and management, Coimbatore.

Anna University (2010-2012)

78%

. B.E. (EEE).VSB Engineering College, Karur.

Anna University, Chennai, Tamil Nadu (2005-2009)

70%

. H.S.C. Govt.Hr.Sec.School, Velliyanai.

State Board, Tamil Nadu (2005)

83.67%

. S.S.L.C. Govt.Hr.Sec.School, Uppidamangalam.

State Board, Tamil Nadu (2003)

88.40%

SOFTWARE SKILLS

. Exposure to the design, development, integration, operations and

maintenance of project management.

. Experienced in IT project life cycle

. Proficiency in databases: PgSQL Server

. IT Concepts: Concepts of Business Applications.

. Ability to communicate verbally and via written documentation.

. Ability to work under minimal supervision.

. Microsoft Office tools namely Excel, Outlook, PowerPoint, Word,

Lotus Notes.

. Experienced in design tool wireframes, balsamiq.

HIGHLIGHTS OF QUALIFICATIONS

. Experienced in preparing excellent documentation on business

requirements.

. Expertise in system design, Functional module, User exists and

development required for business process.

. Working with Data modeling this include UML Diagram.

. Performed on Load test and UAT Test based on user requirements.

. Vast experience in Project and Operations Management.

. Good written and oral communication.

. Excellent organizational, multi-tasking, and time-management

skills.

. Ability to maintain project and support documentation.

PROJECT DONE IN MBA Title : Improve Customer

Complaint Resolution Process Using Six Sigma

Method : Six sigma DMAIC

Company name: :Best forgings pvt ltd Duration : 4

months Description:

This project has substantially benefited the organization by reducing

the follow-up time for customer

complaint resolution, lowering the closure time and decreasing the

ratio of Pending complaints. The DMAIC approach of Six Sigma is a

systematic methodology Utilizing training, measurement and data

analysis tools to identify the root causes of high Cycle time and

also eliminate these causes for improving the current process and

thus Achieving better results.

INTERNATIONAL CONFERENCES

. Attending international conference on" global challenges in hr

practice" held by Nehru institute of management studies- Coimbatore.

. Attending conference on" risk in global supply chain management"

held by Nehru institute of management studies- Coimbatore.

. Undergone a Market Study at" uzhavar santhai" Singanallur,

Coimbatore.

PERSONAL SKILLS

. Strong analytical and documentation skills.

. Problem solving and communication skills.

. Strong client interaction skills.

. Presentation Skill.

EXTRACURRICULAR ACTIVITIES

. NSS- National Social Service - worked in local body election-

2006 in Karur District.

. Co-ordinator for the business line club.

. Participated in intercollegiate management fest "TIECOONS-2K10'" In

Jamal institute of management - Tiruchirappalli.

. Participated in "GENESIS 2010" In Nehru College of management-

Coimbatore.

. Organizer for the international conference on "HR Challenges in

Global Business".

. Playing puzzle games.

. Playing Sudoku

Sign

(Vengatesan.G.)

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