Sales Active Directory
Resume:
Education
o IBT COLLEGE - TORONTO, CANADA
MCSE DIPLOMA, 2009
o American university in dubai - dubai, uae
BACHELOR OF IT SYSTEMS/NETWORKS + BUSINESS MANAGEMENT
o SHARJAH ENGLISH PUBLIC SCHOOL - SHARJAH, UAE
High School diploma, English curriculum section, 2003
Objective
An energetic and motivated person, looking further to work for a well-known
government or a multinational company that focuses on creativity and making
ideas come true. My skills circulate around product management, quality
control, real estate market, and automobile industry. I aim to find a nice
job in UAE; a job that builds me up in terms of career map. I'm a very
ambitious person; and right now I'm looking for an excellent placement in
IT, HR, Business management, or Sales in any field. I don't mind relocating
anywhere; I worked previously in Abu Dhabi and now in Dubai.
Professional Experience
Total E&P - Dubai, UAE
IT Technical Support Engineer: March 2013 - Current
o Motivated a team of technical support engineers through performance
coaching, planning, and setting work objectives.
o Acted as senior employees advocate to solve big stuck issues.
o Facilitated customer resolution for escalated issues.
o Followed up with customer issues and ensured they're satisfied.
o Worked with other managers/teams to ensure operational consistency.
o Procured new equipments and installed new hardware/software in server
rooms such as new servers/switches/and Cisco CCME.
o Configured analogue and digital phones
o Managed affiliate backup.
o
ADGAS HeadQuarters - Abu Dhabi, UAE
IT Systems/Operations Supervisor: March 2011 - February 2013
o Administered Windows Server 2003 and Active directory users &
computers.
o Supervised audits and delivered accurate information of ADGAS assets
and data.
o Took charge of Backup operations "Symantic NetApp Backup System" on
DELL backup library.
o Applied Microsoft Exchange best practices and did new users mailbox
creation, and user changes when needed. In addition to address lists
and global catalogue updates.
o Repaired WindowsXp user related issues.
o Ensured stability of network resources such network printers and file
sharing.
o Fixed hardware and software issues of any kind.
o Helped with vendors visits and procurement processes of IT.
o Installed servers in rack and configured some of their settings.
o Troubleshooted printers software and hardware, and also changed many
parts of them when needed.
o Added users and configured BMC remedy users, pemissions, and group
roles (ITSM).
o Managed Microsoft Lync 2010 implementation and helped in enhancing
it.
o Assisted in the migration processes of different OS and softwares.
o Suggested different solution for various needs where too many were
for the security team.
o Configured new servers RAID level, new servers, SAN and NAS storage
settings.
o Used different reports for auditing users, assets and computers.
o Reported issues and hazardous viruses using Symantec Endpoint
Protection software solution.
o Supported blackberry and iphone firmware flashing.
o Wrote many technical proposals and projects in different areas:
storage, security, and networks.
Department of Transport - Abu Dhabi, UAE
IT Support Executive: Jan. 2011-Feb. 2011
o Maintained and resolves printers issues, changed printers cartridges,
toners, and drum kits.
o Supported Avaya voip telephone users.
o Activated blackberry users data package, in addition to configuring
devices on BB server.
o Troubleshooted windows problem by re-imaging, backup, and restore.
o Installed applications, firmware, and email configuration for iphone
3G
o Configured exchange email on phones, and outlook.
o Coordinated IT hardware needs for users onsite and offsite.
ALSeedawi Lebanese & Emirates Sweets Factory - Ajman, UAE
Key Accounts Senior Officer: June. 2010-Dec. 2010
o Implemented sales strategies and verticals.
o Enhanced product placement and presentation.
o Formed teams of sales and formed sales quota.
o Supervised local and international sales.
o Supported clients with returns and delivery options.
SLB Technologies - Dubai, UAE
IT Analyst, Onsite support, & Global support: Dec. 2009-April 2010
o Provided first level contact with business users, handling incidents
as required after obtaining details pertaining to the problem from
the business user when required.
o Provided onsite support to troubleshoot any problem that occurs with
onsite employees; like mobile services, remote access to company
resources, and Wi-Fi issues.
o Resolved first level technical problems related to all business
applications existing in the company such as MS Exchange, IE,
Security, Active Directory, LAN/WAN, VPN, HP Radia, Cisco IPCC or
Equivalent, MS Office skills, general desktop and isolated software
related issues.
o Researched and resolved caller inquiries by utilizing established
procedures, user manuals, accessed on-line applications, & interacted
with internal and external support groups.
o Supported applications, firmware, and email configuration for iphone
3G and blackberry devices.
Lamborghini Service Centre - Dubai, UAE
Internship: May 2009-July 2009
o Sales advisor, store keeper, and IT support. I worked in Ms. Dynamics
Great Plains where I dealt with warranties, finance, service quality,
and other entities related to automotive industry.
Capital Hill Financial Brokers & Real Estate - Dubai, UAE
IT Systems Administrator: Jan. 2009- April 2009
o Managed the exchange mail system and windows server 2003 platform.
Languages
0. Arabic (native)
0. English (fluent)
Achievements & Certifications
0. "Best Social Skills Employee", OQYANA real estate, Dubai Arabian
Travel Market, 2007
0. Cheapest price scheme proposal for ALSeedawi IT infrastructure,
2006
0. Microsoft Certified Technology Specialist (MCTS), 2011
0. ADGAS Unified Communications Training, 2011 (ADGAS)
0. MS 6425B: Configuring and Troubleshooting Windows Server 2008
Active Directory Training
0. MS 5049: Managing Messaging Security Using Microsoft Exchange
Server 2007 (New Horizons)
0. MS 5050: Recovering Messaging Servers and DB's Using Microsoft
Exchange Server 2007
0. MS 5051: Monitoring and Troubleshooting Microsoft Exchange Server
2007 (New Horizons)
0. Sharepoint Administration (New Horizons) training
0. ADGAS Infrastructure drawing in one Microsoft Visio diagram
layout
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