Customer Service Sales
Resume:
GATDULA, JOANNA ELYSSA MARI L.
Lot ** Blk * Villa Maria Subd., Brgy.Cupang, Antipolo City
***********@*****.***
CAREER To share all my knowledge and skills acquired from
my experience to apply it to the actual industry and
OBJECTIVE
help me pursue my goals in life.
WORK Manila Ocean Park
EXPERIENCE China Oceanis Philippines, Inc.
Luneta Park, Manila, Philippines
Reservations Assistant, Sales and Marketing Department
April 15, 2013 - Present
Accept walk-in/ telephone/ email inquiries pertaining to school, corporate and
inbound sales
Booking and reservation of group sales using SAP system
Generate various daily, weekly and monthly sales reports (eg. Forecast booking
report, Daily booking schedules and itineraries)
Summer Intern, Corporate Human Resource Department
November 2012 – March 2013
700 hours on-the-job Training
Responsible for handling phone calls
Assisting in employees raining
Handle data base of on – the – job trainees
Assist in report generation
Casa Armas Tapas Bar y Restaurant
The Podium branch, Mandaluyong City, Philippines
Summer Intern, Dining Area
April - May 2011
300 hours on-the-job Training
Assigned in Bar Area and Dining Area
Responsible for Assisting the Guest, with their concerns, request and taking their
orders
Arellano University
EDUCATIONAL
2600 Legarda St. Sampaloc Manila
BACKGROUND
BS in Hotel and Restaurant Management
2009 – 2013
Siniloan National High School
L. De Leon St., Siniloan, Laguna
High School Graduate
2005 - 2009
Kapatalan Elementary School
Brgy. Kapatalan, Siniloan, Laguna
Elementary School Graduate
1999 - 2005
TRAININGS AND
SEMINARS ATTENDED
August 8, 2009 “Dress for Success: Personality Development Seminar”
Arellano University Legarda Campus
Sampaloc, Manila
October 14, 2009 “A Closer Look at In-flight Catering Operation”
Micro Asia Catering Services
NAIA, Pasay City
February 13, 2010 “Trends and Challenges in Food and Beverage Service”
Arellano University Legarda Campus
Sampaloc, Manila
July 2010 “Napkin Folding Workshop Seminar”
Arellano University Legarda Campus
Sampaloc, Manila
September 25, 2010 “Butler Service, Opera Training and Events Management”
Pan Pacific Manila
Malate, Manila
February 24, 2011 “The Barista Basic” Coffee Session with the Academe
Gloria Jean’s Coffee, Galleria Branch
Ortigas Center, Pasig City
March 2, 2011 “TGIFriday’s Bartending Seminar”
TGIFriday’sBrickroad, Sta. Lucia
Cainta, Rizal
June 4 and 5, 2013 ”Emotional Mastery Training”
Lagoon Function Room
Manila Ocean Park, Manila Philippines
June 10 and 11, 2013 ”Salesmanship Training”
Lagoon and Seaport Function Room
Manila Ocean Park, Manila Philippines
July 30 and 31, 2013 “Customer Service and Complaints Management Workshop”
Batis Function Room, Manila Ocean Park
Manila, Philippines
ACADEMIC Arellano University
ACHIEVEMENTS Bronze Medalist
Dessert Display 7th Culinary and Skills Competition
March 3, 2011
Proficient in English and Filipino
SPECIAL
Skilled in MS Word, MS Excel, and MS PowerPoint
SKILLS
PERSONAL Age : 22
INFORMATION Date of Birth : July 29, 1992
Height : 5'2
Weight : 45 kg.
Civil Status : Single
Citizenship : Filipino
Religion : Catholic
CHARACTER REFERENCES:
Ms. Marianne Christine Carlos, Reservations Supervisor
Manila Ocean Park
Luneta, Manila, Philippines
(63-2) 5677777 loc. 118
Mr. Richard T. Gatdula, Guest Services
Norwegian Cruise Line
Miami, Florida
I hereby certify that the above information are true and correct to the best of my knowledge and belief.
Joanna Elyssa Mari L. Gatdula
Applicant
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