GATDULA, JOANNA ELYSSA MARI L.

Lot ** Blk * Villa Maria Subd., Brgy.Cupang, Antipolo City

093******** / 090********

acoux7@r.postjobfree.com

CAREER To share all my knowledge and skills acquired from

my experience to apply it to the actual industry and

OBJECTIVE

help me pursue my goals in life.

WORK Manila Ocean Park

EXPERIENCE China Oceanis Philippines, Inc.

Luneta Park, Manila, Philippines

Reservations Assistant, Sales and Marketing Department

April 15, 2013 - Present

Accept walk-in/ telephone/ email inquiries pertaining to school, corporate and

inbound sales

Booking and reservation of group sales using SAP system

Generate various daily, weekly and monthly sales reports (eg. Forecast booking

report, Daily booking schedules and itineraries)

Summer Intern, Corporate Human Resource Department

November 2012 – March 2013

700 hours on-the-job Training

Responsible for handling phone calls

Assisting in employees raining

Handle data base of on – the – job trainees

Assist in report generation

Casa Armas Tapas Bar y Restaurant

The Podium branch, Mandaluyong City, Philippines

Summer Intern, Dining Area

April - May 2011

300 hours on-the-job Training

Assigned in Bar Area and Dining Area

Responsible for Assisting the Guest, with their concerns, request and taking their

orders

Arellano University

EDUCATIONAL

2600 Legarda St. Sampaloc Manila

BACKGROUND

BS in Hotel and Restaurant Management

2009 – 2013

Siniloan National High School

L. De Leon St., Siniloan, Laguna

High School Graduate

2005 - 2009

Kapatalan Elementary School

Brgy. Kapatalan, Siniloan, Laguna

Elementary School Graduate

1999 - 2005

TRAININGS AND

SEMINARS ATTENDED

August 8, 2009 “Dress for Success: Personality Development Seminar”

Arellano University Legarda Campus

Sampaloc, Manila

October 14, 2009 “A Closer Look at In-flight Catering Operation”

Micro Asia Catering Services

NAIA, Pasay City

February 13, 2010 “Trends and Challenges in Food and Beverage Service”

Arellano University Legarda Campus

Sampaloc, Manila

July 2010 “Napkin Folding Workshop Seminar”

Arellano University Legarda Campus

Sampaloc, Manila

September 25, 2010 “Butler Service, Opera Training and Events Management”

Pan Pacific Manila

Malate, Manila

February 24, 2011 “The Barista Basic” Coffee Session with the Academe

Gloria Jean’s Coffee, Galleria Branch

Ortigas Center, Pasig City

March 2, 2011 “TGIFriday’s Bartending Seminar”

TGIFriday’sBrickroad, Sta. Lucia

Cainta, Rizal

June 4 and 5, 2013 ”Emotional Mastery Training”

Lagoon Function Room

Manila Ocean Park, Manila Philippines

June 10 and 11, 2013 ”Salesmanship Training”

Lagoon and Seaport Function Room

Manila Ocean Park, Manila Philippines

July 30 and 31, 2013 “Customer Service and Complaints Management Workshop”

Batis Function Room, Manila Ocean Park

Manila, Philippines

ACADEMIC Arellano University

ACHIEVEMENTS Bronze Medalist

Dessert Display 7th Culinary and Skills Competition

March 3, 2011

Proficient in English and Filipino

SPECIAL

Skilled in MS Word, MS Excel, and MS PowerPoint

SKILLS

PERSONAL Age : 22

INFORMATION Date of Birth : July 29, 1992

Height : 5'2

Weight : 45 kg.

Civil Status : Single

Citizenship : Filipino

Religion : Catholic

CHARACTER REFERENCES:

Ms. Marianne Christine Carlos, Reservations Supervisor

Manila Ocean Park

Luneta, Manila, Philippines

(63-2) 5677777 loc. 118

Mr. Richard T. Gatdula, Guest Services

Norwegian Cruise Line

Miami, Florida

091********

I hereby certify that the above information are true and correct to the best of my knowledge and belief.

Joanna Elyssa Mari L. Gatdula

Applicant

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