Customer Service Management

Dominique Davis

Email: ************@*****.***

Phone: 301-***-****

Clearance: Secret (Active)

EXECUTIVE SUMMARY

• Several years of experience in Project Management and Executive Management activities.

• Capacities to work with senior management in compliance with project deliverables

• Self-driven and results-oriented individual capable of effectively working multiple tasks

concurrently in high stress situations.

• Strong written and verbal communications, interpersonal relations, multi-cultural awareness,

and analytical skills.

• Proven success in meeting deadlines, written and oral communications are clear, accurate,

concise and well organized.

• Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel, Access)

AREAS OF EXPERTISE

Project Management Leadership and Team Building Training/Mentoring

Building Strategic Partnerships

EDUCATION

• Bachelor of Science, Business Management, West Virginia University, Morgantown, WV.

Graduated December 2012

CAREER BACKGROUND

Beacon Hill Staffing Group, LLC February 2015 – March 2015

Cesar Chavez Public Charter School, Washington DC

IT Assistant (Temporary Assignment)

• This person will be helping with setting up new computers and adding the serial numbers to the

technology inventory. Other tasks as needed, prior training will be provided.

MSDS Consultant Services, LCC May 2013 – June 2014

Department of State, Bureau of Diplomatic Security, Arlington, VA

Administrative Assistant (Contract Ended)

Developed and maintained weekly and monthly status reports for the bureau’s security

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division.

Assisted with planning and execution of all security team office events.

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Provided ISSO support by helping to manage and track the statuses of tasking for government

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and contractor staff.

Assisted clientele as they entered the office and via phone.

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Performed filing, data management, drafting and editing office memos.

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Updated and maintained security team SharePoint site.

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Documented clearance Sensitive Compartmentalized Information (SCI) Nomination Letters for

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the Bureau of Diplomatic Security.

Determined and launched office procedures.

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Scheduled and verified appointments and meetings of the security team.

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Greeted visitors, determined nature of dealing and sent visitors to correct points-of-contact.

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Oversee document imaging processes, including record scanning, digitization, validation and

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certification.

Oversee the security and maintenance of physical records facilities.

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Provide training and support to other Records Management System users as needed.

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Provides document/records management software administration and support. This includes

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maintaining Microsoft SharePoint intranet and extranet solutions.

Dominique Davis Page 2 of 2

MSDS Consultant Services, LCC May 2013 – June 2014

Department of State, Bureau of Diplomatic Security, Arlington, VA

Administrative Assistant (Cont…)

Demonstrated experience with document or records management, including law and policy

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related to records management.

Participates on project team meetings. Develops status/technical reports, statistics and facilities

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vendor meetings and conferences.

• Responsible for ensuring compliance with records and document management policies.

This includes electronic and physical records.

Document or Records Management including related laws, MS SharePoint and

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Reporting experience.

Monumental Sports June 2008 - Present

Verizon Center, Washington, D.C.

Event Staff (Part-time Employment)

Responsible for building customer loyalty by providing outstanding customer service,

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following through on commitments, and establishing rapport with clients while assisting them

to their seats and attending to their needs.

Represented company at special events such as concerts, athletic events, and religious

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activities.

SKILLS, ABILITIES AND INTERESTS

Exceptional proficiency, competency and ability to perform the following:

• Basic HTML

• Adobe Photoshop

• Adobe Acrobat and Illustrator

• MIS (Management Information Systems)

• Technical Writer

• Microsoft Office – Word, Excel, PowerPoint, Access, Outlook and SharePoint

• Drafting SCI Nomination Letters

• Web Design

References, additional (specific) training provided upon request….

Contact this candidate