Human Resources, Safety and Management

Necole Harper

**** ******** *****, *** *

501-***-**** (mobile)

North Little Rock, AR 72118

*********@*****.***

SUMMARY OF QUALIFICATIONS

. Experienced manager with expertise in human relations in a unionized

environment

. Possess a keen problem solving ability during volatile situations.

. Highly skilled in achieving results in Operations with excellent

organizational and presentation skills to all audiences.

. Writing skills for investigatory reports and interview technique

skills.

. Six Sigma, Project Management, and Microsoft Office Suite

HUMAN RESOURCES

Core competencies include:

Safety Plans and Programs Leadership, Coaching and

Training

Payroll/I-9 Verification Maintain Industry Updates

to Materials

Project Planning and Management Compliance Audits and

Investigations

Staff Recruitment and Retention Site Safety and OSHA

Compliance

Human Resources Management State/Federal Safety

Regulations

Organizational and Strategic Planning PeopleSoft/KRONOS

ADA, FLSA and FMLA Disaster Preparedness and

Recovery

PROFESSIONAL EXPERIENCE

Emergency Management and Training, North Little Rock, AR Jul 2014- present

Consultant

. Business Continuity

. CPR/First Aid Training

. Disaster Preparedness and Recovery

AT&T Mobility, Little Rock, AR/Lafayette, LA ~ Jan 2005 - Aug 2013

Customer Service Team Manager

. Maintained and created human resource documents for appraisal,

development and discipline.

. Monitored performance and compliance against target

objectives/action plan/follow-up and ensured issues were

resolved to satisfaction.

. Performed quarterly Safety and EHS audits and monthly FLSA

audits .

. Recruited, trained and managed a team of employees in a

unionized environment.

. Created a training manual to drive optimal use of systems and

business benefits

. Six Sigma (White and Yellow Belts) - Six Sigma is a training

program which many organizations use as a tool to simply reach a

measure of quality that strives for near perfection.

H&R Block, Maumelle, AR ~ Aug 2004 - Jan 2005

. Prepared Federal and State tax returns for consumers and ensured

they received the best tax break or best return.

. Completed the training required to stay abreast of tax laws and

regulations.

Spherion, Irving, TX ~ Nov 2003 - Apr 2004

Team Lead - Customer Service

. Supervised and trained new employees for a specialized project

in the Nextel Wireless organization.

. Coached and developed agents to successfully meet the quota of

ported numbers to Nextel.

. Created and presented material for executive level audiences.

Resume of Necole Harper page 2

EDUCATION

Arkansas Tech University, Russellville, AR

Master of Science, Emergency Management and Homeland Security, in progress

Webster University, Little Rock, Arkansas

Master of Business Administration, General Business

University of Arkansas at Little Rock, Little Rock, Arkansas

Bachelor of Business Administration, Finance

International Institute of Learning (IIL)

Project Management Certificate

Licenses

Adjuster Solutions Inc

Independent Insurance Adjuster, State of Texas - license number 1861842

AWARDS

. Top performer for February 2013 and March 2013, AT&T Mobility

. Key Contributor Award (KCA) 2011, AT&T Mobility

. Service Excellence Award 2011 AT&T Mobility

. Manager of Month 2009 AT&T Mobility

. Top additional line sales AT&T Communications

. Top sales in the Call Center. AT&T Communications

COMMUNITY INVOLVEMENT

. Oak Grove Fire Department, North Little Rock, AR, Disaster

Planning - volunteer

. FoodNet Food Bank, Lafayette, LA, volunteer, May 2013

. Guest Lecturer, Arkansas Baptist College, International

Business, Little Rock, AR, April 2011

. United Way Committee and Event Planner, AT&T Mobility, 2006 -

2010

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate