Customer Service Manager

Lyda Gonzalez

*** ****** *****, ******, **, L*T *K2

Home: 289-***-**** * Cell: 647-***-****

*************@*******.***

Export Ocean Traffic Coordinator

HIGHLIGHTS

5+ years’ of experience in the Logistics and Transportation industry

Superior customer service skills with ability to build strong relationship with management staff

and clients

Bachelor Degree in Economics and International Trade, Canadian International Freight

Forwarding Certificate

Proven ability to multi task in a fast paced environment with excellent attention to detail

ensuring accuracy of data entry

Areas of expertise include management of outbound operations, provider’s performance, freight

negotiations, trace and track shipments, export procedures and shipping documentation

Computer skills in Microsoft Office programming

Strong communication and interpersonal skills with high level of integrity and accountability

Work well as a team member or independently

KEY ACCOMPLISHMENTS

Implemented monthly tracking reports, logistics costs and performance records for international

and domestic transportation.

Commended for exceptional customer service and organization skills while handling

transportation by truck, rail and Ocean for meat trading between North America, Central &

South America and Mexico.

PROFESSIONAL EXPERIENCE

Logistics Coordinator, 03/2013 to 12/2014

Willard Meats international Ltd, Oakville, ON

Provided an exceptional customer service to the clients and compliance with inquires and

h elp with any issue that arise in effectively and timely manner.

Received and checked exports files to determinate shipping dates, customers credit terms and

Export destination

Coordinated International and Mexico shipments for trading commodity between Canada, USA

to Central & South America and Mexico by ocean, rail and truck

Obtained and negotiated rates from trucking companies, Freight Forwarders and Shipping

l ines effectively in order to reduce cost and using efficiency

Daily communications with suppliers, loading warehouse, trucking companies and ocean

c arriers to schedule pick up dates and time.

Trace and Track shipments and notified about the incoming loads to customers and

c ustoms brokers ensuring the deliveries are met as per requirements

Elaborated Export Documents as Export declarations (CAED), Bill of Lading, commercial invoices,

packing slip, NAFTA certificate and other shipping documents and submitted to customers in order

for them to clear customs in compliance

Applied correctly HS Tariff code on the Export documents according to the product specifications

Ensure compliance, good understanding and application of the INCOTERMS

Reviewed and approved invoices from carriers, customs brokers and freight forwarders and

processed payments with A/C payables team in order to get shipments releases

Maintained the shipping Export log updated with detailed information for each load and carriers

performance.

Supported Logistics Manager, vendors and logistics team to achieve company goals

Export Documentation Specialist, 04/2008 to 03/2013

Montship Inc as agent for HamburgSud Shipping Line, Mississauga, ON

Coordinated international containerized shipments sailing every week.

Generated booking reports to track vessels sailing every week and cargo inventories.

Informed customers about any discrepancies, corrections, and/or suggestions of best practices to

avoid any delays during international loading plan.

Liaise with multiple departments to verify credit status of each customer and ensure that all

documents and invoices comply with contract terms prior to shipment releases.

Produced Bills of lading

Generated invoices and send it out to the customers.

Communicated delivery forecasts, shipments tracking; freight rates as well as up-dates on time

sensitive deliveries.

Updated the customers about the international rules.

Logistics Coordinator, 02/2000 to 09/ 2005

Unisys of Colombia, Bogotá-Colombia

Coordinated inbound and outbound shipments.

Provided the warehouse team with the necessary imports documents for proper receiving of

goods into the facility in a time manager.

Generated carriers and customs broker measurements reports for logistics manager.

Verified all the freight rates quoted are billed accordingly.

Prepared and up-dated legal documentation for custom brokers.

Received advisory notices from customs; verify information and service orders from custom

brokers prior to clear goods.

Prepared export documents, including commercial invoices, packing lists, export declarations and

power of attorney for custom brokers.

EDUCATION AND PROFESSIONAL DEVELOPMENT

C IFFA CER TIFICATE

Canadian International Freight Forwarding I – 2011, Mississauga, O n

Import/ Export Procedures and International Trade Finance documentation, 2008 G eorge

B rown College - Toronto, On

B achelor Degree i n Economics and International Trade, 2001

University L os Libertadores - Bogotá, C olombia

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