Customer Service Manager
Resume:
Jurgen Dobra Oakville, CT *****
********@*****.***
Economics
Dedicated and hardworking professional with 3 years of experience in bookkeeping and inventory management,
and over 5 years of experience in the Construction business as owner & manager of a small business. Able to work
under pressure and tight deadlines in a fast-paced environment.
Great communication (both verbal and written), Able to provide great customer services and ensure
organization and interpersonal skills. customer loyalty through selling strategies.
Technical Skills
Software Proficient in MS Windows OS.
Office Suite (Word, Excel, PowerPoint, Visio, Project and Outlook).
Languages Fluent in English, Italian, and Albanian.
Conversation in Spanish and German.
Work Experiences
Owner &
Private Construction Business – Connecticut (August 2009 – Present)
Manager
Self-employed manager and owner of a small construction business.
Providing excellent customer services statewide.
Supervising the financial routine, such as payments and accounts payable & receivable.
Coordinating a small team of employees and ensuring high-quality work for the customers.
Using solid and creative marketing strategies to increase project opportunities.
Establishing and maintaining contact with customers in a friendly and professional manner.
Providing honest and accurate estimates for the projects.
Handling client and employees issues when necessary.
Associate Savor Cookies – Watertown, CT (March 2012 – January 2015)
Responsible for multiple routines, including bookkeeping and inventory management.
Assisted in sales representation when needed.
Created various marketing and selling strategies, boosting the sales by a great margin to help the
company.
Associate MAX Restaurant Group – Hartford, CT (August 2011 – September 2013)
Represented the company in various events with such as NBA Hall of Fame and Hartford Hospital.
Tracked sales and organized the orders.
Provided excellent customer service looking forwards customer loyalty.
Clerk Stop and Shop – Watertown, CT (July 2009 – May 2011)
Organized sales in an efficient manner, always looking to increase profits.
Work closely with managers to analyze the sales and various sale strategies.
Provided excellent customer service, ensuring customer satisfaction and loyalty to the store.
Stocked shelves and organized displays.
Extracurricular Activities and Interests
Active member on the Wall Street Club and Financial Society.
Member of the Economics Society of UCONN.
Member of the UCONN Amateur Soccer Team.
Education
May 2014 University of Connecticut – Storrs, CT
Bachelor of Arts – Major in Economics
Relevant coursework: Public Finance; Mathematical Economics; Money & Banking; Operations
Research; International Trade; Intermediate Microeconomic & Macroeconomic Theory.
References available upon request.
Contact this candidate