High School Administrative Assistant

Aisha Holiday

Experienced Adminstrative Clerk

*** ***** *** - *********, ** 95687

***********@*****.*** - 707-***-****

I have worked in the medical field since 2001 and in Adminstration since 1997. I'm interested in adminstrative

work because it keeps me very busy and it's a great feeling to be able to meet deadlines.

WORK EXPERIENCE

Clerk-Experienced Level

Contra Costa Regional Medical Center - Martinez, CA - June 2013 to Present

Patient registration in the emergency room. I interview patients gathering insurance and demographics and

obtain signatures for consent of treatment. Making sure patient information is current and accurate is a must.

Once patient registration is complete and they been triaged, we ask that patient please have a seat in the

waiting room and wait to hear their named called. I then scan documents that have been signed by the patient,

into the document section in EPIC. I also float to admissions when I'm needed. Admissions consist of direct

admits and other inpatient services. Job duties include obtaining signatures for medicare. When the floors/

departments (ICU/IMCU/PES/LND) call, I bring them the labels they need as well as making changes to the

admit if needed.

Admitting Representative

Alta Bates Summit Medical Center - Oakland, CA - December 2010 to June 2013

I worked in the emergency room in patients registration. Patients would arrive and I would interview patients

and get demographics, update if needed and input their insurance information. I would collect the patience

co pay at time of service if one was due. All signatures obtain, again, those documents were to be scanned

into EPIC.

Point of Service

St. Lukes Hospital - San Francisco, CA - April 2008 to September 2011

Patient registration for both inpatient and outpatient services. Duties were to interview patients making sure

their demographics were correct and up to date. I worked in the emergency room and the lab. The emergency

room, patient would arrive, I would interview patients, verify demographics, obtain signatures, scan into our

computer system and collect co pays. After registration complete, I would place a wristband on patient and

they would wait to be called by the triage nurse.

Service Associate

Oakland Childrens Hospital - Oakland, CA - October 2010 to December 2010

Staffing for the nurses

Medical Administrative Assistant

MDI Wellness Center - Walnut Creek, CA - August 2007 to March 2008

I was the front desk clerk and office assistant. I greeted patients as they would arrive. Before patients

appointment I was to prep their charts for the physicians, making sure all forms we complete. I scheduled

appointments for next visit and collected co pays as well. I also did the bookkeeping for the clinic making sure

everything was accounted for. Payroll was also included in my duties.

TSR

Kaiser Permanente AACC (callcenter) - Vallejo, CA - June 2001 to May 2006

Inbound call center scheduling appointment for members of Kaiser. Call would come in and I would introduce

myself by name and department. Before continuing the call I would then verify to whom I was speaking with.

I would verify date of birth, name, address and other demographics. Once verifying, members would tell me

exactly what they were calling for. Should a member want an appointment, I would ask a series of question

listed based on their symptoms then schedule an appointment. If no appointment available, a message to the

physician would be sent via email. Should a member call and only want advice, I would transfer the member

to an advice nurse. Member would be placed on hold then transferred to an advice nurse. I also handled

medication refill request that would also be sent by email to the physicians.

EDUCATION

High School Diploma

Will C. Wood High School - Vacaville, CA

1994 to 1997

SKILLS

EHR/EPIC, McKesson, Sessions/CIPS, data entry, power point, excel, lotus notes

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